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1
April 9, 2018 at 2:30pm
Frank Klassen, CEO
Brightfind
Google Analytics: The Next
Chapter
2
Agenda
 Introductions.
 Quick refresher on sub-domain and cross-domain
tracking.
 Event Tracking with Google Analytics and GTM.
 Goal Setting with GA.
 Funnel Analysis with GA.
 How do you leverage this for your eBusiness site(s)?
 A real-world case study.
 What do you do next?
息2018 Personifest. All information is confidential.
3
 Web Strategy
 Information Architecture
 Visual Design
 Usability
 CMS Implementation
 AMS/CRM Integration
 Experience Insight (Analytics)
Brightfind is
a
specialized
digital
design and
web
developmen
t agency
息2018 Personifest. All information is confidential.
4
Event Tracking
ASRM
Event Tracking
Goal Setting
Funnell Analysis
ESA
Customer Examples
息2018 Personifest. All information is confidential.
Event Tracking
Goal Setting
Funnel Analysis
WEF
5
Where to Locate the GTM Tracking Script
6
Where to put this in your code
.
.
.
Put this in
your
Masterpage
7
What Do You Want To Do?
 Track how your home page feature items are working.
 Understand how your main navigation is working.
 Use scroll tracking to see how your customers are using
long pages.
 See whether anyone is seeing/using your tab UIs.
 Understand where your customers are having trouble in
completing a transaction.
 See whether there are differences in how members react
to CTAs vs. non-members.
息2018 Personifest. All information is confidential.
8
Event Tracking  Home Page Feature
9
Event Tracking - Home Page Feature
In Chrome or
Firefox
Right-click,
inspect element
10
Event tracking - CTAs
11
Event tracking - Home Page Feature
Just
Links
12
Event tracking - CTAs
 Class =
promo
 . is a Class
selector
 # is an ID
selector
13
Event tracking - CTAs
14
Event tracking - CTAs
15
Event tracking - CTAs
16
Event tracking - CTAs
17
Event tracking - CTAs
18
Event tracking - CTAs
19
Event Tracking - Home Page Feature
20
Event Tracking - Home Page Feature
 Click,
then hold
down the
ESC key
21
Event tracking - CTAs
22
Event tracking - CTAs
23
Event tracking - CTAs
24
Event Tracking - Navigation
25
Event Tracking - Navigation
 Note:
/Pubs
/Overview
26
Event Tracking - Navigation
Use
Search
27
Event Tracking - Navigation
Use
Advanced
Search
28
Event Tracking - Navigation
29
Event Tracking  Scroll Tracking
30
Event Tracking  Scroll Tracking
31
Event Tracking  scroll tracking
32
Event Tracking  Scroll Tracking
33
Event Tracking  Tabbed Interfaces
34
Event Tracking  Tabbed Interfaces
35
Event Tracking  Tabbed Interfaces
36
Event tracking  tabbed interfaces
37
Event Tracking  Tabbed Interfaces
Use
Advanced
Search
38
Event Tracking  Tabbed Interfaces
39
Event Tracking  Tabbed Interfaces
Use
Advanced
Search
40
Goal Setting
41
Goal Setting
42
Use ESA as example. Show how building on initial goal can
help lead to insights.
Goal Setting
43
Use ESA as example. Show how building on initial goal can
help lead to insights.
Goal Setting
44
Use ESA as example. Show how building on initial goal can
help lead to insights.
Goal Setting
45
Goal Setting
46
Goal Setting
Use ESA as example. Make some recommendations  ASK
THE AUDIENCE TO MAKE SOME RECOMMENDATIONS!
If there is enough data  could use WEF as example as well.
47
Funnel Analysis
Use ESA as example. Make some recommendations  ASK
THE AUDIENCE TO MAKE SOME RECOMMENDATIONS!
If there is enough data  could use WEF as example as well.
48
Funnel Analysis
Use ESA as example. Make some recommendations  ASK
THE AUDIENCE TO MAKE SOME RECOMMENDATIONS!
If there is enough data  could use WEF as example as well.
49
Personify360 eBusiness Case Study - WEF
 Cross domain configuration is essential
 Choose your most important/active product
 Set up your goals
 Review the funnel
 Baseline for a week/month
 Start a campaign
 Track campaign success
 Make adjustments to the flow
 Repeat
50
Personify360 eBusiness Case Study - WEF
51
Personify360 eBusiness Case Study - WEF
52
Personify360 eBusiness Case Study - WEF
53
Personify360 eBusiness Case Study - WEF
54
Personify360 eBusiness Case Study - WEF
55
Personify360 eBusiness Case Study - WEF
56
Personify360 eBusiness Case Study - WEF
57
Personify360 eBusiness Case Study - WEF
58
Personify360 eBusiness Case Study - WEF
59
Personify360 eBusiness Case Study - WEF
60
Tips and Tricks
 Adding event tracking (with cross-domain) and/or UTM
codes messed up another property that did not know how
to handle additional URL parameters!!!!!!
 Understand and USE secondary dimensions.
 Easy to do searches, then save report.
 Triggers allow for multiple, AND conditions. In order to
do OR, you just need to add another Trigger in sequence!
 A specific CSS class can exist in lots of places in your site.
 Remember to Publish in GTM after youve updated
items. Especially after Preview! (I forget to do that  a
lot).
61
Tips and Tricks
 Turn on IP Anonymization.
 User IDThis should be an alphanumeric database
identifier. This should never be plain-text PII such as
email, username, etc.  may be allowable, if done right,
but Dont.
 Hashed/Encrypted Data such as Email Address  may be
allowable, if done right, but Dont.
 Transaction IDs  may be allowable, if done right, but
Dont.
 Using cookies - youll need to ask users for their
permission clearly and most importantly, before Google
Analytics executes.
62
Thank You!
Frank Klassen, CEO
Brightfind
frank@Brightfind.com
息2018 Personifest. All information is confidential.

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Google Analytics: The Next Chapter

Editor's Notes

  • #6: Once you have created a GTM account, you can locate the GTM script within the top level navigation. Well leverage this GTM-id later on, in order to connect different web platforms.
  • #7: First, biggest script goes in the <head> tag as high as possible; Second goes right below the <body> tag.
  • #8: You need to know a little bit about CSS!
  • #9: Watch for funny characters like double-underscores!
  • #10: Using Chrome, put your cursor ever the element, right-click and inspect element
  • #11: I start with the Trigger first.
  • #12: Just Links
  • #14: Then we do the Tag
  • #18: Add trigger
  • #19: Put GTM into Preview mode. Remember: take it out of Preview mode if you make another change!
  • #21: Trick hold the ESC key immediately after clicking the link.
  • #22: I use two tabs or windows one with GA, one with GTM
  • #23: Home Page Promo CTA
  • #24: Choose the secondary dimension drop-down to see Event Labels as well
  • #25: Home page navigation drop down
  • #26: Each menu item link destination (Action), and which page the menu was used from (Label).
  • #27: Focus on a particular menu item (search against Action column)
  • #28: Focus on a particular pages menu (advanced search against Label column)
  • #29: Tag settings are very similar.
  • #32: Javascript gets run on every page you can filter the trigger to only run on certain pages if you want to reduce the report!
  • #33: Need to show the custom events and the javascript this is rather complex, dont want to bog down the presentation
  • #34: Tab User Interfaces have always been tough to track. Not anymore!
  • #35: Use Click Text as the Action since there is NO link to track.
  • #36: Tab User Interfaces have always been tough to track. Not anymore!
  • #37: Vertical Tabs all of them.
  • #38: Vertical Tabs filtered by specific page. /industrial-waterwastewater
  • #39: Horizontal Tabs all of them
  • #40: Horizontal Tabs filtered by specific page. /industrial-waterwastewater
  • #41: Required since the form was the landing page for a campaign (email and social) they wanted to see the impact of that campaign.
  • #46: Required since the form was the landing page for a campaign (email and social) they wanted to see the impact of that campaign.
  • #48: Funnel Analysis
  • #51: Product Detail ANY PRODUCT
  • #52: Shopping Cart
  • #53: Checkout Then Thank you page.
  • #54: Conversion funnel from any product detail to Purchase Confirmation
  • #55: Marketing Product Detail page does this help to drive conversions?
  • #56: Conversion funnel from specific product detail to Purchase Confirmation
  • #57: Reverse Goal Path Analysis
  • #58: Member segmentation
  • #59: Member segmentation
  • #60: Member segmentation
  • #61: .carousel-inner on wef.org and weftec.org
  • #62: .carousel-inner on wef.org and weftec.org