The document discusses issues with Google+ and proposes solutions to increase user engagement time. It finds that Google+ is difficult to integrate with other social networks and has a non-intuitive circles interface. It proposes simplifying the interface, primarily making Google+ an aggregator of social content rather than a standalone social network. It also recommends improving the mobile app experience and leveraging other Google products to drive more sharing and engagement on Google+. The solution relies on collaboration with other social networks and experts to refine the user experience.
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1. From
To
Alexandria McAuliffe, Alex Wagenheim,
Ashwin Bijani, Shweta Nagpal, Yuval A. Harel
2. Background
Launched on June 28, 2011
First 16 days 10 million users
Estimated current users 170-million
Purpose
Personalize Google search using G+ data
Solution to Facebooks privacy concerns
Failed social networking projects by google Orkut,
Buzz, Google Wave
3. Whats in G+?
Features:
Home
Photos
Hangouts
Video chat
Messaging
Games
Explore
What is hot?
Circles
Share different things with different people
6. What is the issue?
Problem Statement:
Increase the amount of time that users are actively using
Google+
January 2012 average view time
3.3 mins. 7.5 Hrs.
Where is the added Benefit?
7. Why not spending time on G+?
Rebuild Social Network CIRCLES
No easy integration Non-intuitive
Asymmetric sharing
Reposting
Home screen post size Mobile App
No Hangout feature
No tablet App
8. How did we find these issues?
Interviews & Observations
I would change the way the circles interface works. It is a
great concept in theory but is so confusing to navigate. When
I click to go to the circles section, it shows 124 people in my
circles yet I didnt add the strong majority of them. Or maybe
I did unintentionally?? Which would be a sign of a terrible
user interface!
Honestly, I'd want it connected to twitter and
Facebook in some way. The idea that I'd have to
rebuild the networks I have on those sites in
order to get the most out of Google+ is a bit
tiring.
10. Solution
Primarily aggregator of information
The Huffington Post business model
Pulitzer Prize April 16 2012
Aggregate
Eliminate Circles
Social
Professional
Simplify User Interface
Home Games
Photos Explore
Hangouts Circles
Improve App
11. Aggregate
Auto Login
Share Directly
All Social or Professional
Selection with in groups
13. Mobile & Tablet App
Add Google maps
Check-in to their favorite places
Post pictures
Comment on posts
Smaller Icons
Tablet app
All Google+ website
features available
14. Execution
Contacts at
other Networks
User Interface
Experts
Development
Team
Leverage
Google Products Robust
Flagship
Shareholders
Employees
15. Execution
Google+ development team
Contacts at other networks
Facebook
LinkedIn
Twitter
Leverage
Search engine
Google maps
User interface experts
Maintain Intuitive interface
Robust Flagship
Shareholders
Employees
Risk
Networks will not join the Google+ effort
#8: Dislike:Rebuild social networkNo easy way to transfer information CirclesNon-intuitiveAsymmetric sharing RepostingHome screen post sizeGoogle+ AppNo hangouts