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Great Expectations

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Malin Cantwell
Malin Cantwell

The document summarizes a project at the Karolinska Institutet University Library to introduce staff to new Web 2.0 tools through a voluntary 10-task program over 20 weeks. 77 staff started the program, with 67 completing tasks and 13 completing all tasks. The most popular tools were blogs, RSS, wikis, and image/video sharing. While participation levels were mixed, staff reported increased skills and confidence with new technologies and a changed approach to work. Challenges included limited time and ambitious goals, but the project provided ideas to further upgrade library staff skills and knowledge across the university.

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Great Expectations The fortunes and adversities of mobilizing academic library staff for the future Erik Stattin & Malin Cantwell Karolinska Institutet University Library NordLiB 2.0, 21 November 2008
Who are we? Karolinska Institutet University Library Academic medical library Staff of 110 - librarians, admin and IT Erik & Malin Avid users of social media tools Started talking about blogs & RSS in 2003 Pet project
Some background Need for upgrading staff knowledge about Web 2.0 tools Need for a hands on practice, really getting to know stuff. No more talking! Readiness for constant change in work life Changing the way we work towards more transparency
The goal was to Encourage exploration of Web 2.0 tools of use for our organization Offering a guide to new tools for library staff Encourage personal responsibility for learning Understand expectations and need of our current and future users
The inspiration Slightly modified version of 23 Things Fewer things to learn, only 10 10 things over 20 weeks gives more time for exploration Give examples for use in our domain (medicine) Reflective learning every task forced participants to reflect on use, internally and for our end users
The offer Every staff member was invited to participate voluntarily During 20 weeks you get to learn about the following 10 things Blogs RSS Wikis Image and video sharing Personalized start pages Collaborative writing Microblogging and lifestreaming Virtual worlds Social bookmarking Social networking services
The method A new task released every fortnight Short video intro Learning goals Exploratory tasks Beginners and advanced levels Five mentors giving help Workshops for catching up
Quantitative results Evaluation carried out after completion of our project 77 people started the program 67 completed 1-4 tasks 13 people did all tasks Most popular: blogs, RSS, wikis and image &video sharing Disappointing?
Qualitative change Staff is more self-confident More relaxed attitude to new technology Change in the way we work Actual use of several tools
Nice synergy effects. People have gotten to know each other better. I liked doing stuff myself, rather than watch an instruction. Its important to reflect, and also get the support of the mentors. I feel that my professional competence has increased enormously with 2.0. I will definitely pull some of this in when teaching students. The most valuable thing were all the good ideas that popped up in the reflections.
Challenges Were a busy organization Main complaint: not enough time Make people prioritize Partly a management issue People are too ambitious Encourage a playful attitude Encourage beta thinking, try first, evaluate later Change happens slowly Early adopters need to be patient
Ideas for the future New set of skills for librarians, managing social media tools Real interest from our university in upgrading knowledge Launching the concept for Post-graduate supvervisor Undergraduate teachers Launching a collaborative platform for institutional use
Thank you! Feel free to contact us for more information. Wed love to share our concept and evaluation with you. Videos @ http://www.vimeo.com/user365493 [email_address] [email_address]

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Great Expectations

  • 1. Great Expectations The fortunes and adversities of mobilizing academic library staff for the future Erik Stattin & Malin Cantwell Karolinska Institutet University Library NordLiB 2.0, 21 November 2008
  • 2. Who are we? Karolinska Institutet University Library Academic medical library Staff of 110 - librarians, admin and IT Erik & Malin Avid users of social media tools Started talking about blogs & RSS in 2003 Pet project
  • 3. Some background Need for upgrading staff knowledge about Web 2.0 tools Need for a hands on practice, really getting to know stuff. No more talking! Readiness for constant change in work life Changing the way we work towards more transparency
  • 4. The goal was to Encourage exploration of Web 2.0 tools of use for our organization Offering a guide to new tools for library staff Encourage personal responsibility for learning Understand expectations and need of our current and future users
  • 5. The inspiration Slightly modified version of 23 Things Fewer things to learn, only 10 10 things over 20 weeks gives more time for exploration Give examples for use in our domain (medicine) Reflective learning every task forced participants to reflect on use, internally and for our end users
  • 6. The offer Every staff member was invited to participate voluntarily During 20 weeks you get to learn about the following 10 things Blogs RSS Wikis Image and video sharing Personalized start pages Collaborative writing Microblogging and lifestreaming Virtual worlds Social bookmarking Social networking services
  • 7. The method A new task released every fortnight Short video intro Learning goals Exploratory tasks Beginners and advanced levels Five mentors giving help Workshops for catching up
  • 8. Quantitative results Evaluation carried out after completion of our project 77 people started the program 67 completed 1-4 tasks 13 people did all tasks Most popular: blogs, RSS, wikis and image &video sharing Disappointing?
  • 9. Qualitative change Staff is more self-confident More relaxed attitude to new technology Change in the way we work Actual use of several tools
  • 10. Nice synergy effects. People have gotten to know each other better. I liked doing stuff myself, rather than watch an instruction. Its important to reflect, and also get the support of the mentors. I feel that my professional competence has increased enormously with 2.0. I will definitely pull some of this in when teaching students. The most valuable thing were all the good ideas that popped up in the reflections.
  • 11. Challenges Were a busy organization Main complaint: not enough time Make people prioritize Partly a management issue People are too ambitious Encourage a playful attitude Encourage beta thinking, try first, evaluate later Change happens slowly Early adopters need to be patient
  • 12. Ideas for the future New set of skills for librarians, managing social media tools Real interest from our university in upgrading knowledge Launching the concept for Post-graduate supvervisor Undergraduate teachers Launching a collaborative platform for institutional use
  • 13. Thank you! Feel free to contact us for more information. Wed love to share our concept and evaluation with you. Videos @ http://www.vimeo.com/user365493 [email_address] [email_address]

Editor's Notes

  • #2: Sharing our experiences with launch & completing a staff development project called 10 Things in 20 Weeks.