Greenix culture deck
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The document summarizes the culture at Greenix, focusing on four key aspects: values, customer experience, employee experience, and leadership. It describes the company's values as being reflected in who is hired and promoted. Customer experience is said to be the most critical aspect of the business. The employee experience aims to treat employees like the best customers are treated and help employees fulfill their potential. Leadership at Greenix follows a servant leadership model to serve the team through wise decisions and direct communication.
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Greenix culture deck
- 1. Greenix CX Culture Deck These slides are intended to be read, not presented.
- 2. Four Aspects of our Culture Values are what we value Customer Experience Employee Experience Leadership
- 3. Lots of companies have nice sounding value statements.
- 4. Real company values as opposed to nice-sounding values are reflected by who is hired, promoted, or let go.
- 5. Culture is to an organization as character is to an individual. Bob Nilsen Meaning, this is how individuals in an organization choose to behave even when nobody's looking.
- 6. We particularly value eight behaviors or skills on our team.
- 7. Wise Judgement: You are empowered to and make wise decisions that best serve the Customer and Greenix.
- 8. Courage: You say what you think even if it is controversial, you question actions that are inconsistent with our values.
- 9. Commitment: You do your very best even when not under the watchful eye of the mentor.
- 10. Advocacy: You are the customers advocate, you act in the best interest of the customer within business reason.
- 11. Communication: You listen well, instead of reacting fast. You are concise and articulate in speech and writing. You maintain calm poise in stressful situations.
- 12. Energy: You perform your daily tasks with the full energy of heart. You are enthusiastic in customer delight.
- 13. Empathy: You communicate with our customers through the lens of feeling how they feel, you solve problems with a same side of the table approach.
- 14. Competition: You believe that winning is a habit, and friendly competition raises everybody up.
- 15. Four Aspects of our Culture Values are what we value Customer Experience Employee Experience Leadership
- 16. The customer experience is the most critical aspect of our business.
- 17. At Greenix we believe in providing Best-in-Industry customer experience, through Energy, Empathy, and Advocacy.
- 18. Four Aspects of our Culture Values are what we value Customer Experience Employee Experience Leadership
- 19. We are a team, and like all great teams we need star players in every position.
- 20. We are like a pro sports team, not a kids recreational team. The coach's job is to hire, develop and cut smartly so we have stars at every position.
- 21. We treat our employees how we want our very best customers treated.
- 22. Our goal is for all employees no matter what life ambitions they have, they are better prepared to fulfill whatever future role they might have.
- 23. We know that steel sharpens steel and through fun competitions and incentives we can increase customer and employee delight.
- 24. We believe in performance and results, not politics.
- 25. Four Aspects of our Culture Values are what we value Customer Experience Employee Experience Leadership
- 26. Everything rises and falls on leadership. John Maxwell
- 27. We practice the servant leadership model. We believe that Leaders exist to serve their team.
- 28. We use wise judgment to make the best decisions for the Customer and Greenix.
- 29. We practice direct communication and transparency
- 30. We believe that expectations go both ways.
- 31. Most importantly a Leader is able to see an individual's potential and help move that individual to meet their potential.
- 32. Our culture is a work in progress. This slide deck is our current best thinking about maximizing our likelihood of continual delight of our customers.