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Greg_Merriweather_5.7

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Kai El
Kai El

Greg Merriweather has over 10 years of experience working with VoIP technologies like Asterisk. He has led large-scale telephony migration projects for companies including Yahoo and Detroit Public Schools. Currently, he works as a trainer and specialist at VoIP Monks, where he helps clients implement call center solutions and scale their VoIP infrastructure.

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 GREG MERRIWEATHER  408-­‐800-­‐4129  |  SHIDO6@GMAIL.COM  |  WWW.LINKEDIN.COM/IN/GREGMERRIWEATHERVOIPEXPERT     SR. VOIP ENGINEER & ARCHITECT:PROJECT  LEADERSHIP  |  TRAINING  |  VENDOR  NEGOTIATION  |  GLOBAL  SITE  LAUNCH  &   MONITORING  |  INNOVATIVE  PROBLEM  SOLVING  |  COST  SAVINGS  PROGRAMS  |  SALES  &  CUSTOMER  SERVICE  |  SOFTWARE  &  HARDWARE   EXPERTISE  IN  VOIP/TELEPHONY  —  MASTER-­‐LEVEL  KNOWLEDGE  OF  ASTERISK  PLATFORM   SENIOR  IT  LEADERSHIP  ROLES  INCLUDE  FOUNDING  AND  MANAGING  NUFONE  NETWORK  AND  VOIPMONKS  TELEPHONY   SUPPORT  AND  TRAINING.  DEVELOPED  ADVANCED-­‐LEVEL  EXPERTISE  IN  ASTERISK  VOIP.  RECRUITED  TO  STEER  YAHOO!’S  HQ   TELECOMMUNICATIONS  MIGRATION  FROM  NORTEL  TO  ASTERISK,  AS  WELL  AS  PROVIDE  OVERSIGHT  ON  40+  SITE   LOCATIONS.  CAREER  INCLUDES  IT  PROJECTS  WITH  FORD  MOTOR,  HEWLETT  PACKARD,  AS  WELL  AS  EXTENSIVE  EXPERIENCE   IN  BUILDING,  CONFIGURING,  MONITORING  NETWORKS  FOR  LARGE  PUBLIC  INSTITUTIONS  SUCH  AS  DETROIT  PUBLIC   SCHOOLS.     — PROFESSIONAL  HISTORY  —      VOIP  MONKS  —  TRAINER  /  VOIP  SPECIALIST     1/2009  TO  PRESENT       • Training:  Mentored  Asterisk  users  in  advanced  VoIP  skills  including  SIP,  IAX2,  NAT,  dial  plan,  and  scaling  virtualization   concepts.  Provide  VoIP  network  consulting  in  troubleshooting,  provisioning,  design  and  billing.  Key  Projects:  installing   Queumetrics  with  Asterisk  for  call  center  solution;  implementing  OrderlyQ-­‐based  call  center  solution  with  customized   reports  for  Canada  Parks  (www.pc.gc.ca).   • Scaling:  Using  best  practices  for  growing  capacity,  business  continuity,  and  reducing  carbon  footprints  for  clients  with   existing  VoIP  infrastructure.  High  Availability  Implementations  using  OpenSIPS,  Kamailio,  Asterisk,  DNS,  Kazoo,  and  others.        YAHOO!  —  VOIP  ENGINEER     8/2010  TO  5/2013       • Telecommunications  Launch,  Overhaul,  &  Monitoring:   ➞ Amman,  Jordan  Site:  Served  as  principal  onsite  VoIP  analyst  to  install  and  configure  new  telephony  system  for  Yahoo!   sales  office  in  Amman,  Jordan.  Telecommunications  scope  included  customized  LifeSize  IP  conference  phones.   ➞ Yahoo!  HQ  Migration:  Contributed  as  key  engineer  in  full-­‐scope  telecom  HQ  changeover  from  Nortel  to  Asterisk.   Managed  requirements  gathering;  collaborated  with  technical  teams;  and  coordinated  testing,  troubleshooting,  and   training  efforts.  Presented  solution  allowing  streamlined  conferencing  for  15,000  simultaneous  users.     ➞ Global  Site  Configuration:  Headed  remote  configuration  of  40+  global  Yahoo!  sites  to  ensure  24/7  data  security.   Servers  incorporated  open  source  telephony  platform,  Cisco  gateways,  and  legacy  T1  and  E1  circuits.     ➞ Incident  Tracking:  Served  on-­‐call  to  alert  management  as  on-­‐call  troubleshooter  for  incidents  pertaining  to  global   telecom  network.  Provided  postmortem  analysis  of  device  failures  to  determine  remedy  action  plan.  Tracked  status  of   all  system  changes  supporting  specific  team  managing  project.   ➞ Change  Management  Requests:  Notifications  were  submitted  prior  to  modifying  any  environment.   ➞ Cisco  Voice  Gateway  configuration:  Configured  ,  racked  and  stacked  many  Cisco  2811  &  2821  ISR’s  equipped  with  T1   or  E1  wic  cards  for  SIP  to  PSTN  via  T1  or  E1  depending  on  the  location.  (Americas,  APAC,  India  &  EMEA).   ➞ Rack  and  Stacked:  1U/2U/4U  quad  core  x86  servers  for  use  with  Asterisk.   ➞ Configured  Carrier  Call  Routing  ,VoIP  subnet  access  lists,  reception  phones,  call  shunting,  endpoint  DNS/VMPS/DHCP   for  provisioning,  provided  support  for  installations  of  new  Asterisk  projects,  IVR  menus,  voicemail,  extensions,  short   dial  codes,  and  ring  groups.   ➞ Wrote  nagios  scripts  for  monitoring  asterisk  servers  and  gateways  using  SNMP  and  Nagios-­‐like  tools   ➞ Maintained  documentation  for  Y!  Asterisk  servers.     ➞ Manual  Failover  between  primary  and  backup  Asterisk  servers.   ➞ Restoration  of  broken  Asterisk  servers.   ➞ Support  of  the  MySQL  database,  including  replication,  initial  schema  installation,  etc.   ➞ Test  and  approve  softphones.   ➞ Proficient  at  using  Lifesize,  Linksys,  and  Cisco  IP  Phones.   ➞ General  Telecom  knowledge  –  Pots,  T1,  E1,  PRI  ISDN,  Dial  plans.   ➞ SVN  version  control:  Modified  &  checked  in/out  code  for  40+  Asterisk  sites.  
  GREG  MERRIWEATHER   PAGE  2   SHIDO6@GMAIL.COM  |  408-­‐800-­‐4129         LIGHTYEAR  NETWORK  SOLUTIONS  —  VOIP  SOFTWARE  DEVELOPER     8/2007  TO  4/2009     • Cost  Savings:  Reduced  costs  up  to  $20,000  per  month  by  replacing  Iperia,  the  company’s  outdated  voice  mail  system,  with   high-­‐capability  Asterisk  solution.  Technology  skill  set  included  Apache,  MySQL,  PHP,  Sylantro,  leased  lines,  and  Cisco.   • Customer  Service:  Replied  to  open  tickets  regarding  the  VoIP  network  and  voicemail  system.  Introduced  and  implemented   virtualization  capability  using  OpenVZ.  Provided  customer  support  for  Mac  OSX  corporate  users.      THE  NUFONE  NETWORK  —  VOIP  ARCHITECT     1/2001  TO  8/2007     • Leadership:  Cofounded  VoIP  telephony  service,  one  of  the  first  Asterisk-­‐friendly  carriers  for  enterprise  customers.   Performed  hardware  and  connectivity  upgrades  at  multiple  North  American  sites.  Interfaced  with  major  customers   including  Equinix,  the  world’s  largest  IBX  data  center.   • Developing  VoIP  Solutions:  Developed  and  implemented  multiple  pioneering  communication  tools  for  diverse  clients:     ➞ E-­‐Commerce:  Co-­‐developed  robust  VoIP  billing  system  (using  the  LAMP  stack),  which  increased  billing  accuracy  on   rates  connected  to  1,700+  cities  and  countries.     ➞ Communications  Processing:  Increased  high-­‐volume  call  capacity  by  integrating  Asterisk  with  existing  Avaya   Communication  Manager  and  Cisco  CallManager  for  clients  allowing  for  more  simultaneous  calls.   ➞ Call  Center:  Designed  and  implemented  comprehensive  call  center  solutions  for  up  to  200  work  stations  with  IP   phones  and  channel  banks  with  T1  or  E1  interfaces,  advancing  performance  and  sophistication  of  communications.   ➞ Voicemail:  Remotely  (via  Secure  Shell)  installed  and  managed  multiple  phone  extensions  with  voicemail  capability:   solution  optimized  cost  savings  by  using  a  first-­‐rate  open  source  Web  PHP/MySQL-­‐based  interface.     ➞ Evangelist  created  buzz  using  forums,  websites,  internet  relay  chat  (IRC),  email  and  etcetera’s  gaining  30k+  unique   views  daily  for  the  www.nufone.net  website  between  2001  and  2007.     • Cost  Savings:  Saved  $250,000+  per  year  in  Cisco  and  Avaya  contracts  and  long  distance  fees  by  completing  major  upgrade   projects  to  IP-­‐based  PBX  systems  including  CallManager,  3Com,  Avaya,  and  Asterisk.  Negotiated  pricing  for  DS3  circuits,   hosting,  bandwidth,  and  wholesale  pricing  for  high  volumes  of  500,000  minutes  or  more  to  countries  worldwide.     • Customer  Training  &  Service:  Trained  customers  on  how  to  replace  DS3  circuits  with  SIP  utilizing  Asterisk.  Resolved   customer  connectivity  issues  involving  network  address  translation,  VoIP  protocols,  PBX  dial  plans,  extensions,  interactive   voice  response  menus,  firewalls,  software  compilation  errors,  and  softphone/IP  phone  problems.   • Linux  Expertise:  Remotely  configured  Linux  systems  for  VoIP  using  Secure  Shell  and  set  up  customers  with  Linux-­‐based   routers.  Created  Linux  shell  scripts  and  PHP  pages  to  provision  toll-­‐free  “8XX”  numbers  and  set  up  direct  inward  dialing  and   IVRs.     • Configuration:  Configured  CallManager,  Meridian,  Nortel  and  Avaya  systems  to  interoperate  with  Asterisk.  Configured  T1  &   E1  circuits,  primary  rate  interfaces,  channel  banks,  and  IP  phones  including  Cisco,  Linksys,  Polycom,  and  Budgetone.       —EARLY  CAREER  &  ADDITIONAL  PROJECTS  —   TELNEXUS   Engineering  Role   2/2014  to  5/2014   NEWMAN  TELECOM   Consulting  Role     4/2006  to  8/2006   GLOBAL  CROSSING     Systems  Engineer     9/2000  to  9/2001   AEROTEK  (Assigned  to  Ford  Motor  Company  and  HP)   Network  Analyst   9/1999  to  9/2000   FORD  MOTOR  COMPANY   QA  Software  Engineer     1/1996  to  9/1997   NORTHWESTERN  YMCA   Tae  Kwon  Do  Instructor   1/1994  to  8/1997   DETROIT  PUBLIC  SCHOOLS   Computer  Instructor     5/1995  to  8/1995        
  GREG  MERRIWEATHER   PAGE  3   SHIDO6@GMAIL.COM  |  408-­‐800-­‐4129     —  EDUCATION  &  TRAINING  —   Coursework  toward  Bachelor  of  Computer  Science  —  Central  Michigan  University   Computer  Science  Coursework  —  Henry  Ford  Community  College   Criminal  Justice  Coursework  —  Wayne  County  Community  College       —  TECHNICAL  SUMMARY  —   Languages:   PERL;  HTML5;  PHP;  Node,C,C++   Telephony:   Asterisk  (1.2,  1.4,  1.6,  1.8,  10.x);  CallManager,  CUBE,  Laxcomm;  Interactive  Voice  Response;  Nortel  (Meridian,   Norstar  MICS,  BCM);  Panasonic  (816,  1232,  KSU);  Lucent;  Quicknet;  Uniden;  Grandstream;  SJphone;  X-­‐lite;  FXS  &   FXO  Interfaces;  Polycom  Soundstation  IP  5000;  Cisco/Sipura/Linksys  (SPA  112/122/504G/525G/G2/9x/504G,   7940/7960,  (SPA  942/962/2102);  SRTP/TLS,  Session  Border  Controllers,  Transcoding  Farms.     Servers  &  O/S:   Redhat  Enterprise  Linux  AS  release  4(Nahant  Update  8),Windows  &  MAC  OS  X;  HP-­‐UX;  Linux  (Slakware,   Mandrake,  Ubuntu,  Gentoo,  Redhat,  CentOS);  IRIX  (SGI);  Openstep  MS  DOS;  Novell  Netware;  MS  Exchange   Server;  Apache;  Cisco  IOS;  Proxy  Servers;  Solaris;  Kamailio/OpenSer;  Debian;  Cisco  AS5300  Access  Server;  MySQL.   Hardware:   HP160G6,  Dell  PE  1950,  DS3/DS1;  T3/T1;  ADSL/DSL;  DHCP;  WANS;  TCP/IP;  SNMP;  Multiplexers;  Frame  Relay;   Fiber  Optics;  FDNS;  Ethernet  Switches;  Cisco  Routers  (2800/2900);  Sangoma,  Digium,  and  Dialogic  Telephony   Hardware.  Cisco  4506,  3560,  4948,  Xeon  E5504  Gainestown  D0,  Sangoma.   Applications:     Secure  Shell  (SSH);  MS  Office;  Visio;  PC  Anywhere;  Mozilla  Thunderbird;  Lotus  Suite;  HP  OpenView;  sipp;  Iptables;   PuTTY;  Samba;  Sendmail;  Camtasia;  Adaware;  Norton  Antivirus;  Wireshark/Ethereal,  Terminal.   Other:   VoIP  Protocols  (SIP,  H.323,  MGCP,  IAX2,  SCCP,  IAX2);  Remote  GSM  Network;  X-­‐Windows;  Trivial  File  Transfer   Protocol  (TFTP);  VNC  Remote  Access;  Integrated  Services  Digital  Network  (ISDN);  DD-­‐WRT.   And  More…  

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Greg_Merriweather_5.7

  • 1.  GREG MERRIWEATHER  408-­‐800-­‐4129  |  SHIDO6@GMAIL.COM  |  WWW.LINKEDIN.COM/IN/GREGMERRIWEATHERVOIPEXPERT     SR. VOIP ENGINEER & ARCHITECT:PROJECT  LEADERSHIP  |  TRAINING  |  VENDOR  NEGOTIATION  |  GLOBAL  SITE  LAUNCH  &   MONITORING  |  INNOVATIVE  PROBLEM  SOLVING  |  COST  SAVINGS  PROGRAMS  |  SALES  &  CUSTOMER  SERVICE  |  SOFTWARE  &  HARDWARE   EXPERTISE  IN  VOIP/TELEPHONY  —  MASTER-­‐LEVEL  KNOWLEDGE  OF  ASTERISK  PLATFORM   SENIOR  IT  LEADERSHIP  ROLES  INCLUDE  FOUNDING  AND  MANAGING  NUFONE  NETWORK  AND  VOIPMONKS  TELEPHONY   SUPPORT  AND  TRAINING.  DEVELOPED  ADVANCED-­‐LEVEL  EXPERTISE  IN  ASTERISK  VOIP.  RECRUITED  TO  STEER  YAHOO!’S  HQ   TELECOMMUNICATIONS  MIGRATION  FROM  NORTEL  TO  ASTERISK,  AS  WELL  AS  PROVIDE  OVERSIGHT  ON  40+  SITE   LOCATIONS.  CAREER  INCLUDES  IT  PROJECTS  WITH  FORD  MOTOR,  HEWLETT  PACKARD,  AS  WELL  AS  EXTENSIVE  EXPERIENCE   IN  BUILDING,  CONFIGURING,  MONITORING  NETWORKS  FOR  LARGE  PUBLIC  INSTITUTIONS  SUCH  AS  DETROIT  PUBLIC   SCHOOLS.     — PROFESSIONAL  HISTORY  —      VOIP  MONKS  —  TRAINER  /  VOIP  SPECIALIST     1/2009  TO  PRESENT       • Training:  Mentored  Asterisk  users  in  advanced  VoIP  skills  including  SIP,  IAX2,  NAT,  dial  plan,  and  scaling  virtualization   concepts.  Provide  VoIP  network  consulting  in  troubleshooting,  provisioning,  design  and  billing.  Key  Projects:  installing   Queumetrics  with  Asterisk  for  call  center  solution;  implementing  OrderlyQ-­‐based  call  center  solution  with  customized   reports  for  Canada  Parks  (www.pc.gc.ca).   • Scaling:  Using  best  practices  for  growing  capacity,  business  continuity,  and  reducing  carbon  footprints  for  clients  with   existing  VoIP  infrastructure.  High  Availability  Implementations  using  OpenSIPS,  Kamailio,  Asterisk,  DNS,  Kazoo,  and  others.        YAHOO!  —  VOIP  ENGINEER     8/2010  TO  5/2013       • Telecommunications  Launch,  Overhaul,  &  Monitoring:   ➞ Amman,  Jordan  Site:  Served  as  principal  onsite  VoIP  analyst  to  install  and  configure  new  telephony  system  for  Yahoo!   sales  office  in  Amman,  Jordan.  Telecommunications  scope  included  customized  LifeSize  IP  conference  phones.   ➞ Yahoo!  HQ  Migration:  Contributed  as  key  engineer  in  full-­‐scope  telecom  HQ  changeover  from  Nortel  to  Asterisk.   Managed  requirements  gathering;  collaborated  with  technical  teams;  and  coordinated  testing,  troubleshooting,  and   training  efforts.  Presented  solution  allowing  streamlined  conferencing  for  15,000  simultaneous  users.     ➞ Global  Site  Configuration:  Headed  remote  configuration  of  40+  global  Yahoo!  sites  to  ensure  24/7  data  security.   Servers  incorporated  open  source  telephony  platform,  Cisco  gateways,  and  legacy  T1  and  E1  circuits.     ➞ Incident  Tracking:  Served  on-­‐call  to  alert  management  as  on-­‐call  troubleshooter  for  incidents  pertaining  to  global   telecom  network.  Provided  postmortem  analysis  of  device  failures  to  determine  remedy  action  plan.  Tracked  status  of   all  system  changes  supporting  specific  team  managing  project.   ➞ Change  Management  Requests:  Notifications  were  submitted  prior  to  modifying  any  environment.   ➞ Cisco  Voice  Gateway  configuration:  Configured  ,  racked  and  stacked  many  Cisco  2811  &  2821  ISR’s  equipped  with  T1   or  E1  wic  cards  for  SIP  to  PSTN  via  T1  or  E1  depending  on  the  location.  (Americas,  APAC,  India  &  EMEA).   ➞ Rack  and  Stacked:  1U/2U/4U  quad  core  x86  servers  for  use  with  Asterisk.   ➞ Configured  Carrier  Call  Routing  ,VoIP  subnet  access  lists,  reception  phones,  call  shunting,  endpoint  DNS/VMPS/DHCP   for  provisioning,  provided  support  for  installations  of  new  Asterisk  projects,  IVR  menus,  voicemail,  extensions,  short   dial  codes,  and  ring  groups.   ➞ Wrote  nagios  scripts  for  monitoring  asterisk  servers  and  gateways  using  SNMP  and  Nagios-­‐like  tools   ➞ Maintained  documentation  for  Y!  Asterisk  servers.     ➞ Manual  Failover  between  primary  and  backup  Asterisk  servers.   ➞ Restoration  of  broken  Asterisk  servers.   ➞ Support  of  the  MySQL  database,  including  replication,  initial  schema  installation,  etc.   ➞ Test  and  approve  softphones.   ➞ Proficient  at  using  Lifesize,  Linksys,  and  Cisco  IP  Phones.   ➞ General  Telecom  knowledge  –  Pots,  T1,  E1,  PRI  ISDN,  Dial  plans.   ➞ SVN  version  control:  Modified  &  checked  in/out  code  for  40+  Asterisk  sites.  
  • 2.   GREG  MERRIWEATHER   PAGE  2   SHIDO6@GMAIL.COM  |  408-­‐800-­‐4129         LIGHTYEAR  NETWORK  SOLUTIONS  —  VOIP  SOFTWARE  DEVELOPER     8/2007  TO  4/2009     • Cost  Savings:  Reduced  costs  up  to  $20,000  per  month  by  replacing  Iperia,  the  company’s  outdated  voice  mail  system,  with   high-­‐capability  Asterisk  solution.  Technology  skill  set  included  Apache,  MySQL,  PHP,  Sylantro,  leased  lines,  and  Cisco.   • Customer  Service:  Replied  to  open  tickets  regarding  the  VoIP  network  and  voicemail  system.  Introduced  and  implemented   virtualization  capability  using  OpenVZ.  Provided  customer  support  for  Mac  OSX  corporate  users.      THE  NUFONE  NETWORK  —  VOIP  ARCHITECT     1/2001  TO  8/2007     • Leadership:  Cofounded  VoIP  telephony  service,  one  of  the  first  Asterisk-­‐friendly  carriers  for  enterprise  customers.   Performed  hardware  and  connectivity  upgrades  at  multiple  North  American  sites.  Interfaced  with  major  customers   including  Equinix,  the  world’s  largest  IBX  data  center.   • Developing  VoIP  Solutions:  Developed  and  implemented  multiple  pioneering  communication  tools  for  diverse  clients:     ➞ E-­‐Commerce:  Co-­‐developed  robust  VoIP  billing  system  (using  the  LAMP  stack),  which  increased  billing  accuracy  on   rates  connected  to  1,700+  cities  and  countries.     ➞ Communications  Processing:  Increased  high-­‐volume  call  capacity  by  integrating  Asterisk  with  existing  Avaya   Communication  Manager  and  Cisco  CallManager  for  clients  allowing  for  more  simultaneous  calls.   ➞ Call  Center:  Designed  and  implemented  comprehensive  call  center  solutions  for  up  to  200  work  stations  with  IP   phones  and  channel  banks  with  T1  or  E1  interfaces,  advancing  performance  and  sophistication  of  communications.   ➞ Voicemail:  Remotely  (via  Secure  Shell)  installed  and  managed  multiple  phone  extensions  with  voicemail  capability:   solution  optimized  cost  savings  by  using  a  first-­‐rate  open  source  Web  PHP/MySQL-­‐based  interface.     ➞ Evangelist  created  buzz  using  forums,  websites,  internet  relay  chat  (IRC),  email  and  etcetera’s  gaining  30k+  unique   views  daily  for  the  www.nufone.net  website  between  2001  and  2007.     • Cost  Savings:  Saved  $250,000+  per  year  in  Cisco  and  Avaya  contracts  and  long  distance  fees  by  completing  major  upgrade   projects  to  IP-­‐based  PBX  systems  including  CallManager,  3Com,  Avaya,  and  Asterisk.  Negotiated  pricing  for  DS3  circuits,   hosting,  bandwidth,  and  wholesale  pricing  for  high  volumes  of  500,000  minutes  or  more  to  countries  worldwide.     • Customer  Training  &  Service:  Trained  customers  on  how  to  replace  DS3  circuits  with  SIP  utilizing  Asterisk.  Resolved   customer  connectivity  issues  involving  network  address  translation,  VoIP  protocols,  PBX  dial  plans,  extensions,  interactive   voice  response  menus,  firewalls,  software  compilation  errors,  and  softphone/IP  phone  problems.   • Linux  Expertise:  Remotely  configured  Linux  systems  for  VoIP  using  Secure  Shell  and  set  up  customers  with  Linux-­‐based   routers.  Created  Linux  shell  scripts  and  PHP  pages  to  provision  toll-­‐free  “8XX”  numbers  and  set  up  direct  inward  dialing  and   IVRs.     • Configuration:  Configured  CallManager,  Meridian,  Nortel  and  Avaya  systems  to  interoperate  with  Asterisk.  Configured  T1  &   E1  circuits,  primary  rate  interfaces,  channel  banks,  and  IP  phones  including  Cisco,  Linksys,  Polycom,  and  Budgetone.       —EARLY  CAREER  &  ADDITIONAL  PROJECTS  —   TELNEXUS   Engineering  Role   2/2014  to  5/2014   NEWMAN  TELECOM   Consulting  Role     4/2006  to  8/2006   GLOBAL  CROSSING     Systems  Engineer     9/2000  to  9/2001   AEROTEK  (Assigned  to  Ford  Motor  Company  and  HP)   Network  Analyst   9/1999  to  9/2000   FORD  MOTOR  COMPANY   QA  Software  Engineer     1/1996  to  9/1997   NORTHWESTERN  YMCA   Tae  Kwon  Do  Instructor   1/1994  to  8/1997   DETROIT  PUBLIC  SCHOOLS   Computer  Instructor     5/1995  to  8/1995        
  • 3.   GREG  MERRIWEATHER   PAGE  3   SHIDO6@GMAIL.COM  |  408-­‐800-­‐4129     —  EDUCATION  &  TRAINING  —   Coursework  toward  Bachelor  of  Computer  Science  —  Central  Michigan  University   Computer  Science  Coursework  —  Henry  Ford  Community  College   Criminal  Justice  Coursework  —  Wayne  County  Community  College       —  TECHNICAL  SUMMARY  —   Languages:   PERL;  HTML5;  PHP;  Node,C,C++   Telephony:   Asterisk  (1.2,  1.4,  1.6,  1.8,  10.x);  CallManager,  CUBE,  Laxcomm;  Interactive  Voice  Response;  Nortel  (Meridian,   Norstar  MICS,  BCM);  Panasonic  (816,  1232,  KSU);  Lucent;  Quicknet;  Uniden;  Grandstream;  SJphone;  X-­‐lite;  FXS  &   FXO  Interfaces;  Polycom  Soundstation  IP  5000;  Cisco/Sipura/Linksys  (SPA  112/122/504G/525G/G2/9x/504G,   7940/7960,  (SPA  942/962/2102);  SRTP/TLS,  Session  Border  Controllers,  Transcoding  Farms.     Servers  &  O/S:   Redhat  Enterprise  Linux  AS  release  4(Nahant  Update  8),Windows  &  MAC  OS  X;  HP-­‐UX;  Linux  (Slakware,   Mandrake,  Ubuntu,  Gentoo,  Redhat,  CentOS);  IRIX  (SGI);  Openstep  MS  DOS;  Novell  Netware;  MS  Exchange   Server;  Apache;  Cisco  IOS;  Proxy  Servers;  Solaris;  Kamailio/OpenSer;  Debian;  Cisco  AS5300  Access  Server;  MySQL.   Hardware:   HP160G6,  Dell  PE  1950,  DS3/DS1;  T3/T1;  ADSL/DSL;  DHCP;  WANS;  TCP/IP;  SNMP;  Multiplexers;  Frame  Relay;   Fiber  Optics;  FDNS;  Ethernet  Switches;  Cisco  Routers  (2800/2900);  Sangoma,  Digium,  and  Dialogic  Telephony   Hardware.  Cisco  4506,  3560,  4948,  Xeon  E5504  Gainestown  D0,  Sangoma.   Applications:     Secure  Shell  (SSH);  MS  Office;  Visio;  PC  Anywhere;  Mozilla  Thunderbird;  Lotus  Suite;  HP  OpenView;  sipp;  Iptables;   PuTTY;  Samba;  Sendmail;  Camtasia;  Adaware;  Norton  Antivirus;  Wireshark/Ethereal,  Terminal.   Other:   VoIP  Protocols  (SIP,  H.323,  MGCP,  IAX2,  SCCP,  IAX2);  Remote  GSM  Network;  X-­‐Windows;  Trivial  File  Transfer   Protocol  (TFTP);  VNC  Remote  Access;  Integrated  Services  Digital  Network  (ISDN);  DD-­‐WRT.   And  More…