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Gretchen Holmes Resume

Gretchen Holmes LION
Gretchen Holmes LION

Sample work experience and skills. Focused in workforce development and career guidance. Demonstrated ability to connect job seekers to employers and create career path.

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GRETCHEN HOLMES gretchenholmes@ymail.com 480 241-1151 http://www.linkedin.com/in/gretchenholmes Sun Lakes, AZ WORKFORCE DEVELOPMENT / COMMUNITY OUTREACH Promoting collaborative action and providing leadership that address agency & client goals, developing priorities to improve sustainability Communication | Relationship Building | Management | Enthusiasm | Collaboration SUMMARY Innovative team player and motivator with strong management skills and 15 years of supervisory experience Strong communicator who interacts respectfully and effectively with individuals across diverse social and economic backgrounds More than nine years experience working with non profit and government human services programs to meet the needs of the community and its citizens Volunteer with various agencies coordinating and managing; volunteer recruitment experience Successfully facilitated 150 training workshops in career development/job search, communications and leadership success strategies in 25 schools and community venues; increased job readiness skills of attendees 83% Managed a data entry department of 200 staff processing $500,000 in fees daily Recruited and managed over 100 volunteers for large youth event; resulting in governor declared Experience Your Future Day. Chair of the volunteer committee for same event. Utilized training, communications and program management skills to increase Workforce Readiness outcomes by 800%, through partnership development with Maricopa County schools. Developed employer networks to provide mock interviews to students and employment opportunities. Performed outreach connecting with hundreds of non-profit, faith-based, and government agencies to share programs and services information and resources. Increased awareness COMPETENCIES Human/Career Services Leader Training and Development Program Management Process Improvement/Quality Organizational Effectiveness Outstanding Customer Service Workforce Readiness Building Strategic Partnerships Community/Education Alliances Leadership/Success Strategies Professional/Career Coach Employment Strategies/Transition PROFESSIONAL EXPERIENCE DEPARTMENT OF ECONOMIC SERCURITY CHILD SUPPORT ENFORCEMENT, Gilbert AZ 2011 - 2012 Officer II Outreach and Community Initiatives Provided statewide outreach to diverse communities and audiences to provide program and services information Increased awareness, educated target populations on and benefits of responsible parenting. Developed an outreach strategic plan with activities to support the mission of the department and division. Created and maintained strong relationships with non profit agencies, faith-based, and government staff, having similar clientele to leverage resources and deliver outstanding customer service. Researched and contacted hundreds of organizations to provide outreach to clients and staff. Networked with an average of 600 staff, stake holders, and general public each month. Participated in community events, building a strong network of providers and create collaborative partnerships Developed marketing tools and brochures to share key messages with diverse audiences; increase awareness and improve the overall image of the agency Provided presentations on programs and services available; answered general questions to help those we serve; provided outstanding customer service to the general public
GRETCHEN HOLMES Page 2 PERFORMANCE TRAINING INSTITUTE, Scottsdale, AZ 2010 - 2011 Career Services Program Coordinator/Instructor Provided online Professional Career Development instruction through a Learning Management System to students. Worked one-on-one with students from classroom through graduation and employment. Coached/trained students and alumni on career/job search campaigns, determining goals, and creating plans for success. Effectively used curriculum, exceptional communications and creative license to deliver online Career/Professional Development training for up to 25 students per class. Coached and mentored students/alumni nationwide in developing a career action plans and SMART goals for their professional development. Collaborated with staff and key stakeholders to maintain accreditation standards and success in online education. COMMUNITIES IN SCHOOLS OF ARIZONA, Phoenix, AZ 2006 - 2010 Director of Workforce Readiness Programs Successfully organized, managed and facilitated Workforce Readiness programs to youth through workshop presentations and coaching. Negotiated strategic partnerships with area employers, government agencies and other organizations to provide career development resources/opportunities. Presented workshops on career/professional development, leadership, job search and success strategies to an average of 1,000 students per school year in 25 educational venues, and six school districts; improved career readiness 83%. Assisted in delivery of 20 job/career fairs, youth leadership programs, and post secondary educational opportunities and volunteered to support other agencies to meet their goals. Networked with hundreds of employers, recruiters, and other organizations across the US to provide career opportunities to students. GOODWILL OF CENTRAL ARIZONA, Phoenix, AZ 2006 - 2006 Employment Specialist, Maricopa Youth Alliance Program Created program curriculum for at-risk youth involved in the Juvenile Justice System, through a Federal Grant Award. Provided training in soft-skills, workforce readiness, leadership, and post-secondary education opportunities. Conducted outreach and program awareness activities to recruit 150 qualified youth from the Juvenile Justice System. Established an exceptional rapport with ex-offender youth; developed employment skills and teaching techniques enabling participants to search, secure, and retain employment with a 78% success rate. Developed and maintained network contacts as a community liaison to employers, educational institutions, community based organizations, city, county, private, and public agencies. COMMISSION ON INTL. & TRANS-REGIONAL ACCREDITATION, Phoenix, AZ 2004 - 2006 Coordinator of Office Affairs Managed and maintained the office for CITA, an International Educational Accreditation Office. Provided support and assistance to professional accreditation officers, most residing outside the state. Coordinated international site review visits with school administrators. Maintained a database of education facilities; entered new and updated existing of more than 300 educational arenas. Managed travel and site visit schedules minimizing costs and improving service levels to participating institutions. ADDITIONAL EXPERIENCE Cencor/Andrulis/Data Research Corp, Vienna, VA 2001 - 2004 Technology Systems Associates, Colleyville, TX 1996 - 2000 EDUCATION Bachelor of Science in Organizational Communication, minor in Business Administration Bellevue University, Bellevue, NE

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Gretchen Holmes Resume

  • 1. GRETCHEN HOLMES gretchenholmes@ymail.com 480 241-1151 http://www.linkedin.com/in/gretchenholmes Sun Lakes, AZ WORKFORCE DEVELOPMENT / COMMUNITY OUTREACH Promoting collaborative action and providing leadership that address agency & client goals, developing priorities to improve sustainability Communication | Relationship Building | Management | Enthusiasm | Collaboration SUMMARY Innovative team player and motivator with strong management skills and 15 years of supervisory experience Strong communicator who interacts respectfully and effectively with individuals across diverse social and economic backgrounds More than nine years experience working with non profit and government human services programs to meet the needs of the community and its citizens Volunteer with various agencies coordinating and managing; volunteer recruitment experience Successfully facilitated 150 training workshops in career development/job search, communications and leadership success strategies in 25 schools and community venues; increased job readiness skills of attendees 83% Managed a data entry department of 200 staff processing $500,000 in fees daily Recruited and managed over 100 volunteers for large youth event; resulting in governor declared Experience Your Future Day. Chair of the volunteer committee for same event. Utilized training, communications and program management skills to increase Workforce Readiness outcomes by 800%, through partnership development with Maricopa County schools. Developed employer networks to provide mock interviews to students and employment opportunities. Performed outreach connecting with hundreds of non-profit, faith-based, and government agencies to share programs and services information and resources. Increased awareness COMPETENCIES Human/Career Services Leader Training and Development Program Management Process Improvement/Quality Organizational Effectiveness Outstanding Customer Service Workforce Readiness Building Strategic Partnerships Community/Education Alliances Leadership/Success Strategies Professional/Career Coach Employment Strategies/Transition PROFESSIONAL EXPERIENCE DEPARTMENT OF ECONOMIC SERCURITY CHILD SUPPORT ENFORCEMENT, Gilbert AZ 2011 - 2012 Officer II Outreach and Community Initiatives Provided statewide outreach to diverse communities and audiences to provide program and services information Increased awareness, educated target populations on and benefits of responsible parenting. Developed an outreach strategic plan with activities to support the mission of the department and division. Created and maintained strong relationships with non profit agencies, faith-based, and government staff, having similar clientele to leverage resources and deliver outstanding customer service. Researched and contacted hundreds of organizations to provide outreach to clients and staff. Networked with an average of 600 staff, stake holders, and general public each month. Participated in community events, building a strong network of providers and create collaborative partnerships Developed marketing tools and brochures to share key messages with diverse audiences; increase awareness and improve the overall image of the agency Provided presentations on programs and services available; answered general questions to help those we serve; provided outstanding customer service to the general public
  • 2. GRETCHEN HOLMES Page 2 PERFORMANCE TRAINING INSTITUTE, Scottsdale, AZ 2010 - 2011 Career Services Program Coordinator/Instructor Provided online Professional Career Development instruction through a Learning Management System to students. Worked one-on-one with students from classroom through graduation and employment. Coached/trained students and alumni on career/job search campaigns, determining goals, and creating plans for success. Effectively used curriculum, exceptional communications and creative license to deliver online Career/Professional Development training for up to 25 students per class. Coached and mentored students/alumni nationwide in developing a career action plans and SMART goals for their professional development. Collaborated with staff and key stakeholders to maintain accreditation standards and success in online education. COMMUNITIES IN SCHOOLS OF ARIZONA, Phoenix, AZ 2006 - 2010 Director of Workforce Readiness Programs Successfully organized, managed and facilitated Workforce Readiness programs to youth through workshop presentations and coaching. Negotiated strategic partnerships with area employers, government agencies and other organizations to provide career development resources/opportunities. Presented workshops on career/professional development, leadership, job search and success strategies to an average of 1,000 students per school year in 25 educational venues, and six school districts; improved career readiness 83%. Assisted in delivery of 20 job/career fairs, youth leadership programs, and post secondary educational opportunities and volunteered to support other agencies to meet their goals. Networked with hundreds of employers, recruiters, and other organizations across the US to provide career opportunities to students. GOODWILL OF CENTRAL ARIZONA, Phoenix, AZ 2006 - 2006 Employment Specialist, Maricopa Youth Alliance Program Created program curriculum for at-risk youth involved in the Juvenile Justice System, through a Federal Grant Award. Provided training in soft-skills, workforce readiness, leadership, and post-secondary education opportunities. Conducted outreach and program awareness activities to recruit 150 qualified youth from the Juvenile Justice System. Established an exceptional rapport with ex-offender youth; developed employment skills and teaching techniques enabling participants to search, secure, and retain employment with a 78% success rate. Developed and maintained network contacts as a community liaison to employers, educational institutions, community based organizations, city, county, private, and public agencies. COMMISSION ON INTL. & TRANS-REGIONAL ACCREDITATION, Phoenix, AZ 2004 - 2006 Coordinator of Office Affairs Managed and maintained the office for CITA, an International Educational Accreditation Office. Provided support and assistance to professional accreditation officers, most residing outside the state. Coordinated international site review visits with school administrators. Maintained a database of education facilities; entered new and updated existing of more than 300 educational arenas. Managed travel and site visit schedules minimizing costs and improving service levels to participating institutions. ADDITIONAL EXPERIENCE Cencor/Andrulis/Data Research Corp, Vienna, VA 2001 - 2004 Technology Systems Associates, Colleyville, TX 1996 - 2000 EDUCATION Bachelor of Science in Organizational Communication, minor in Business Administration Bellevue University, Bellevue, NE