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IMPACT OF VIRAL VIDEOS
    ON ORGANISATIONS
         VALUE, CLIENT   Group 7


     PERCEPTIONS AND
    BUSINESS REACTION
AGENDA

Introduction & Background
Viral Videos as a low-cost advertising
 strategy
Viral Videos used to blemish
 organisational reputation
Can the impact and effects of viral
 videos be measured?
Additional uses of viral videos
INTRODUCTION & BACKGROUND

 WWW contained videos since its inception in 1991
   First pornography, then comedy clips
 These clips were mostly uploaded via FTP or shared via Email
 One of the first Viral Video/Animation was Dancing Baby
 With the emergence of cellphone cameras todays age of Viral
  Videos began
 www.shareyourworld.com was the first platform that allowed
  users to upload content
 It paved the way for YouTube and Co.
 Definition:
   Viral videos are videos that are created by users and uploaded to
    sharing platforms such as YouTube (seeding). There the seeding
    audience watches this video and shares it with friends, colleagues
    and other acquainted individuals via mostly other social networks
    such as Facebook, LinkedIn, MySpace, blogs, forums, etc.
VIRAL VIDEOS AS A LOW -COST
           ADVERTISING STRATEGY
 Viral Videos / Marketing influences customer behaviour more
  than any other advertising method (Word -of-Mouth to World-
  of-Mouth)
 Viral advertising allows brands to interact with customers
  through targeted communication channels.
 Dove Real Beauty Campaign was launched as a viral
  campaign of 75 sec. It received 2.3 million visits in the first
  10 days. The campaign received three times more traf fic than
  a any previous 30 sec T V ad of Dove
   VIDEO
 Greenpeace answered to this campaign on Earth Day with
  another video about Palm Oil
   VIDEO
ADVANTAGES & DISADVANTAGES

Advantages                                 Disadvantages
Low cost of reaching the client            The viral spread is uncontrolled
The viral spread is free of charge         The viral video can be modified
                                           (mutated) and can lead to deformation if
                                           intentional
No need for professional or expensive      The viral existence on the Internet is of
tools to create an effective viral video   unlimited duration
It is possible to attain a high level of   The lack of interest in the viral resulting
trust, vale, position and brand            from wrong distribution  false alert
knowledge
Likely to reach consumers that are         Impossible to measure the viral
immune to traditional advertising          existence on the Internet
Can attract a large audience in a short    Lack of legislative regulation concerning
period of time                             viral marketing
TURNING BAD PUBLICIT Y INTO AN
                ADVANTAGE
 Guidelines & Key Points for organisations to answer to viral
  bashing and how they may recover from online viral brand
  attacks:
     HUMILITY
     LISTEN
     ACT IMMEDIATELY
     UNFOUNDED BRAND ATTACKS
     VALID ACCUSATIONS
     KEEP NEGATIVE PAGES AWAY FROM THE SEARCH ENGINES
     UPHOLD COMMUNICATION
     STAY ENGAGED IN CONVERSATION
     SHOW GENUINE CONCERN
     BE PREPARED FOR BRAND ATTACKS
CAN THE IMPACT AND EFFECTS OF VIRAL
       VIDEOS BE MEASURED?
 At the current state it is still very dif ficult to measure the
  impact and spread of a viral video campaign
 There are tools that allow the user to monitor certain things
  but as soon as a video is downloaded and then shared and not
  shared directly through APIs or embedding it becomes
  dif ficult
 Possible tool is a survey just after e.g. a negative video is
  released (Dominos pizza) to see the response from the
  consumers and compare to sales in/decrease
ADDITIONAL USES

 Promote the visibility of your band and organisation portfolio
 Promote a product or service
 Promote and market events
 Recruitment medium
 Bring about social or political changes
 Satirise public figures
 Create attention around disaster fund generation causes e.g.
  Tsunami
 Showcase your creative skills
 Make people, laugh, cry, think or react
Thank

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Group 7 - Operations and Information Systems Management - Viral Video Assignment

  • 1. IMPACT OF VIRAL VIDEOS ON ORGANISATIONS VALUE, CLIENT Group 7 PERCEPTIONS AND BUSINESS REACTION
  • 2. AGENDA Introduction & Background Viral Videos as a low-cost advertising strategy Viral Videos used to blemish organisational reputation Can the impact and effects of viral videos be measured? Additional uses of viral videos
  • 3. INTRODUCTION & BACKGROUND WWW contained videos since its inception in 1991 First pornography, then comedy clips These clips were mostly uploaded via FTP or shared via Email One of the first Viral Video/Animation was Dancing Baby With the emergence of cellphone cameras todays age of Viral Videos began www.shareyourworld.com was the first platform that allowed users to upload content It paved the way for YouTube and Co. Definition: Viral videos are videos that are created by users and uploaded to sharing platforms such as YouTube (seeding). There the seeding audience watches this video and shares it with friends, colleagues and other acquainted individuals via mostly other social networks such as Facebook, LinkedIn, MySpace, blogs, forums, etc.
  • 4. VIRAL VIDEOS AS A LOW -COST ADVERTISING STRATEGY Viral Videos / Marketing influences customer behaviour more than any other advertising method (Word -of-Mouth to World- of-Mouth) Viral advertising allows brands to interact with customers through targeted communication channels. Dove Real Beauty Campaign was launched as a viral campaign of 75 sec. It received 2.3 million visits in the first 10 days. The campaign received three times more traf fic than a any previous 30 sec T V ad of Dove VIDEO Greenpeace answered to this campaign on Earth Day with another video about Palm Oil VIDEO
  • 5. ADVANTAGES & DISADVANTAGES Advantages Disadvantages Low cost of reaching the client The viral spread is uncontrolled The viral spread is free of charge The viral video can be modified (mutated) and can lead to deformation if intentional No need for professional or expensive The viral existence on the Internet is of tools to create an effective viral video unlimited duration It is possible to attain a high level of The lack of interest in the viral resulting trust, vale, position and brand from wrong distribution false alert knowledge Likely to reach consumers that are Impossible to measure the viral immune to traditional advertising existence on the Internet Can attract a large audience in a short Lack of legislative regulation concerning period of time viral marketing
  • 6. TURNING BAD PUBLICIT Y INTO AN ADVANTAGE Guidelines & Key Points for organisations to answer to viral bashing and how they may recover from online viral brand attacks: HUMILITY LISTEN ACT IMMEDIATELY UNFOUNDED BRAND ATTACKS VALID ACCUSATIONS KEEP NEGATIVE PAGES AWAY FROM THE SEARCH ENGINES UPHOLD COMMUNICATION STAY ENGAGED IN CONVERSATION SHOW GENUINE CONCERN BE PREPARED FOR BRAND ATTACKS
  • 7. CAN THE IMPACT AND EFFECTS OF VIRAL VIDEOS BE MEASURED? At the current state it is still very dif ficult to measure the impact and spread of a viral video campaign There are tools that allow the user to monitor certain things but as soon as a video is downloaded and then shared and not shared directly through APIs or embedding it becomes dif ficult Possible tool is a survey just after e.g. a negative video is released (Dominos pizza) to see the response from the consumers and compare to sales in/decrease
  • 8. ADDITIONAL USES Promote the visibility of your band and organisation portfolio Promote a product or service Promote and market events Recruitment medium Bring about social or political changes Satirise public figures Create attention around disaster fund generation causes e.g. Tsunami Showcase your creative skills Make people, laugh, cry, think or react