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Handling Conflicts in Groups
Should show respect to
others
Should make commitment
of active listening
Has a right to disagree and
obligation to challenge
other’s assumptions
Will have an opportunity to
speak
Every1

Handling…..
 Calculated Risk taking is good.
 Playful attitudes are welcome.
 Conflicting views are an important source of
learning.
 Success will be celebrated as a GROUP.
 Failures would be acknowledged and examined
for their lessons.

3 steps for handling Creative
Conflict
Create a climate that makes people willing to discuss difficult
issues
Facilitate the Discussion
Move toward closure by discussing what can be done

Time Pressure & Creativity
Matrix Time Pressure
Creativity
On a
Mission
On
expedition
On
Autopilot
On a
Treadmill

Increasing
Your Own
Creativity
 Pursue some Self-initiated Activity
 Take advantage of unofficial activity
 Strive for Alignment
 Be open to mistakes
 Diversify your understanding
 Create opportunities for informal
communications

Checklist
Characteristics
My Company’s Rating
Strong Week
Risk Taking is acceptable to management
New ideas & ways of doing things are welcome
Free flow of information & not controlled by
Managers
Employees have access to knowledge sources
Good ideas are supported by executive patrons
Innovators are rewarded

Enriching the Physical
Workplace
 Convert mailrooms, kitchens, water coolers into
comfortable gathering places.
 Place whiteboards, chairs to create casual
meetings.
 Institute a weekly Lunch.
 War Room

L
e
a
d
e
r
s
must
 Develop an Innovation-Friendly Culture
 Establish Strategic Direction
 Be involved with Innovation
 Be open but Skeptical
 Apply PortfolioThinking
 Put People with Right Staff in Charge
 Create an Ambidextrous Organization
 Improve Idea-to-Commercialization Process

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Group Conflicts In an Organization

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Group Conflicts In an Organization