ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo

Grundfos Social Business and Collaboration _ for sharing in network

?
?
Guilla J. Ridgewell
Guilla J. Ridgewell

This document summarizes a presentation given by Guilla Ridgewell and Thomas Asger Hansen on social collaboration and the smart worker initiative at Grundfos. The presentation discusses how Grundfos is working to establish a global working culture and deploy smart worker tools and methods, including pilot projects, maturity assessments, and a Worksmart portal. Examples are given of how social media like blogs and online meetings ("YamJams") can be used to foster collaboration, community, and strategic discussions across the organization. Metrics for tracking individual and collaborative contributions using a scoring model are also summarized.

1 of 15
Download to read offline
@gilaridgewell @thomasasgerENTERPRISE COLLABORATION & SOCIAL BUSINESS Guilla Ridgewell Social Collaboration and SmartWorker Consultant @gilaridgewell Thomas Asger Hansen Head of Global Working Culture and SmartWorker. @thomasasger Practical experiences from Grundfos Executive Business Leader Network Group Copenhagen, 7.th of April 2016
@gilaridgewell @thomasasgerTHIS IS YOUR ORGANIZATION! Source: Yayoi Kusama
WE HELP THE ORGANIZATION CROSS THE CHASM . . . . . . AND IT HAPPENS ONE PERSON OR USE-CASE AT A TIME. Source: Geoffrey A. Moore (1991) GLOBAL WORKING CULTURE Mission (WHY) ? Identify new ways of working effectively ? ¡®Push Grundfos across the gap¡¯ Method (HOW) ? Frontloading and Innovating ? Design Thinking Actions (WHAT) ? Pilot Projects ? Business Consultancy SMARTWORKER Mission (WHY) ? Give back 1 million hours to our business functions ? ¡®Pull Grundfos across the gap¡¯ Method (HOW) ? Scalable Deployment Models ? User Adoption Framework Actions (WHAT) ? Worksmart portal ? Productivity Teams & Super User Communities ? Communication framework ? Adoption metrics
¡®LEARNING¡¯ A GLOBAL WORKING CULTURE 1st Employee Advocacy pilot 1st Social Media Management pilot launched by Marketing Prospect- Finder pilot SAP Jam Social Listening pilot (NetBase) 2nd Maturity Assessment Pulsar for Yammer Analytics New InSite mock-up Product Centre Customer Community Thought Leader Social Business Enablement Reach for the Stars Lead App 2nd employee advocacy pilot BD Project Template 1st YamJam (MWB1) DACH OneOffice team concept Sprinklr Ramp-Up UX Excellence Guide Collabora- tion Analytics 2012 20152013 2014 MWB5 definition Yammer with HR (P&S) Grundfos Social Business Policy Launch of Global Working Culture Talent Event 1st Maturity Assessment 1st integrated Social Business strategy framework (Cookbook) Mads Blog Social Business Intelligence pilot (Sprinklr) MHD Strategy Engagement Case Community Planning Guide Virtual Leadership Module 1 Strategy 2020 MWB5 Practises Voice of the Customer Community (VoC) Community Management Enablement Global Purchase Enablement Key Collaboration Behaviour Analytics IN PROGRESS CLOSED DOWNCOMPLETE CHANGE DRIVER: BEHAVIOR TECHNOLOGY Worksmart Portal Internal Personas Surveys, Self Assessment, and Leadership Communication Design Thinking: Rich Profile Digital Workplace and Productivity user journeys @gilaridgewell @thomasasger
@gilaridgewell @thomasasgerIT¡¯S NOT ABOUT THE TOOL! NO, IT¡¯S ABOUT¡­.. JIVE SAP / JAM MICROSOFT / YAMMER SALESFORCE PURPOSE INTENT CULTURE GOOGLE TIBCO IBM / CONNECTIONS
@gilaridgewell @thomasasgerPERFORMANCE = COLLABORATION TASK/INDIVIDUAL contribution TEAM contribution NETWORK & COMMUNITY contribution LOW HIGH LOW HIGH LOW HIGH MEET Erika Villeneuve, 38 yrs Sales Engineer Grundfos since 2009 I know that results count! I evaluate myself on how I contribute to Grundfos in many ways. In practice, I think about 3 specific KPI¡¯s which my team and manager intuitively evaluate on an informal everyday basis¡­¡­. Erika
@thomasasger HOW WE WORK ! (can you spot the behaviours?)
@gilaridgewell @thomasasgerEXAMPLE: MADS¡¯ BLOG AS STRATEGY LEVERAGE @thomasasger Employee taking the example to the strategic level. Mads energizes the feed-back loop¡­.. ¡­from his phone! An employee ads context and more depth to the example An employee supports the discussion by confirming a match between theme and reality. Employee proposing solution to specific example. PURPOSE INTENT CULTURE
@gilaridgewell @thomasasgerEXAMPLE: CREATING SENSE OF COMMUNITY As you may know, Group Management decided that all employees will get an ice cream early August. Officially, this is to mark my real start date in Grundfos, but I like to think of it more as a small, symbolic celebration of the summer and return from holiday for most of us. In any case, it is important to remember the small celebrations like this one. In Danish business culture, there is little tradition to celebrate. My belief is that small, inexpensive celebrations are not only OK - they are necessary. They bring team spirit and a feeling of appreciation and belonging, and I am sure all employees are smart enough to know that a celebration or recognition does not necessarily mean that everything is fantastic... But they will feel appreciated and motivated to do even better to hit or exceed our targets. Back to the ice cream: I got a picture of the ice cream that all Chinese employees will get. Our Chinese office administration manager, yang wang, has taken a great initiative to personalize these ice creams. And I have to admit that I am proud to be featured on an ice cream - something I would not have dreamt of when I was child! Thank you, Yang :-) PURPOSE INTENT CULTURE
@gilaridgewell @thomasasgerEXAMPLE: YAMJAMS AS ¡®ROLE MODEL¡¯ META-ACTIVITY HOW 1. Announcement of session 2. Primer-questions posted by VP¡¯s 3. Network engagement 4. VP¡¯s committed to answer ¨C open and speedy 5. Thank you + Closure moderation Support: YES team & Reverse Mentoring WHY ? Complement leadership cascading ? Improve local understanding and cross-company collaboration on our 2020 Strategy ? Boost continuous strategy dialogues ? Show role model behavior 2 iterations 48 hours = speed x3 PURPOSE INTENT CULTURE
? One Grundfos Community ? Community Literacy ? Working Out Loud ? Digital Literacy ? Organizational Maturity ? Social Business Ecosystem . . . among others. INGREDIENTS: NEW NORMAL link to SharePoint team page managers recognition topics ¨C structures information people from outside the team is pulled into the conversation and can be reminded of collaboration this week. @gilaridgewell @thomasasger
@gilaridgewell @thomasasgerPERFORMANCE = COLLABORATION TASK/INDIVIDUAL contribution TEAM contribution NETWORK & COMMUNITY contribution LOW HIGH LOW HIGH LOW HIGH MEET Erika Villeneuve, 38 yrs Sales Engineer Grundfos since 2009 I know that results count! I evaluate myself on how I contribute to Grundfos in many ways. In practice, I think about 3 specific KPI¡¯s which my team and manager intuitively evaluate on an informal everyday basis¡­¡­. Erika
GENERAL ACTIVITY ? Post, 1 p ? Reply, 1 p ? Like, 1 p ? Praise, 1 p COLLABORATION ACTIVITY ? Reply to question, 1 p ? Tag, 1 p ? @-mention (post or reply), 3 p ? Praise post, 5 p SCORING MODEL (60 day rolling average) ? Super-Collaborator, 101 - ? Collaborator, 21 - 100 ? Learner, 6 - 20 ? Inactive, up to 5 HOW WE CALCULATE ! (LEADERSHIP AND CULTURE DRIVER) @gilaridgewell @thomasasger
@gilaridgewell @thomasasgerMOCK-UP : PERSONAL 60 DAY ROLLING AVERAGE
@gilaridgewell @thomasasger Guilla Ridgewell Social Collaboration and SmartWorker Consultant @gilaridgewell Thomas Asger Hansen Head of Global Working Culture and SmartWorker. @thomasasger socialbusinessjourney.com THANK YOU!

More Related Content

Grundfos Social Business and Collaboration _ for sharing in network

  • 1. @gilaridgewell @thomasasgerENTERPRISE COLLABORATION & SOCIAL BUSINESS Guilla Ridgewell Social Collaboration and SmartWorker Consultant @gilaridgewell Thomas Asger Hansen Head of Global Working Culture and SmartWorker. @thomasasger Practical experiences from Grundfos Executive Business Leader Network Group Copenhagen, 7.th of April 2016
  • 2. @gilaridgewell @thomasasgerTHIS IS YOUR ORGANIZATION! Source: Yayoi Kusama
  • 3. WE HELP THE ORGANIZATION CROSS THE CHASM . . . . . . AND IT HAPPENS ONE PERSON OR USE-CASE AT A TIME. Source: Geoffrey A. Moore (1991) GLOBAL WORKING CULTURE Mission (WHY) ? Identify new ways of working effectively ? ¡®Push Grundfos across the gap¡¯ Method (HOW) ? Frontloading and Innovating ? Design Thinking Actions (WHAT) ? Pilot Projects ? Business Consultancy SMARTWORKER Mission (WHY) ? Give back 1 million hours to our business functions ? ¡®Pull Grundfos across the gap¡¯ Method (HOW) ? Scalable Deployment Models ? User Adoption Framework Actions (WHAT) ? Worksmart portal ? Productivity Teams & Super User Communities ? Communication framework ? Adoption metrics
  • 4. ¡®LEARNING¡¯ A GLOBAL WORKING CULTURE 1st Employee Advocacy pilot 1st Social Media Management pilot launched by Marketing Prospect- Finder pilot SAP Jam Social Listening pilot (NetBase) 2nd Maturity Assessment Pulsar for Yammer Analytics New InSite mock-up Product Centre Customer Community Thought Leader Social Business Enablement Reach for the Stars Lead App 2nd employee advocacy pilot BD Project Template 1st YamJam (MWB1) DACH OneOffice team concept Sprinklr Ramp-Up UX Excellence Guide Collabora- tion Analytics 2012 20152013 2014 MWB5 definition Yammer with HR (P&S) Grundfos Social Business Policy Launch of Global Working Culture Talent Event 1st Maturity Assessment 1st integrated Social Business strategy framework (Cookbook) Mads Blog Social Business Intelligence pilot (Sprinklr) MHD Strategy Engagement Case Community Planning Guide Virtual Leadership Module 1 Strategy 2020 MWB5 Practises Voice of the Customer Community (VoC) Community Management Enablement Global Purchase Enablement Key Collaboration Behaviour Analytics IN PROGRESS CLOSED DOWNCOMPLETE CHANGE DRIVER: BEHAVIOR TECHNOLOGY Worksmart Portal Internal Personas Surveys, Self Assessment, and Leadership Communication Design Thinking: Rich Profile Digital Workplace and Productivity user journeys @gilaridgewell @thomasasger
  • 5. @gilaridgewell @thomasasgerIT¡¯S NOT ABOUT THE TOOL! NO, IT¡¯S ABOUT¡­.. JIVE SAP / JAM MICROSOFT / YAMMER SALESFORCE PURPOSE INTENT CULTURE GOOGLE TIBCO IBM / CONNECTIONS
  • 6. @gilaridgewell @thomasasgerPERFORMANCE = COLLABORATION TASK/INDIVIDUAL contribution TEAM contribution NETWORK & COMMUNITY contribution LOW HIGH LOW HIGH LOW HIGH MEET Erika Villeneuve, 38 yrs Sales Engineer Grundfos since 2009 I know that results count! I evaluate myself on how I contribute to Grundfos in many ways. In practice, I think about 3 specific KPI¡¯s which my team and manager intuitively evaluate on an informal everyday basis¡­¡­. Erika
  • 7. @thomasasger HOW WE WORK ! (can you spot the behaviours?)
  • 8. @gilaridgewell @thomasasgerEXAMPLE: MADS¡¯ BLOG AS STRATEGY LEVERAGE @thomasasger Employee taking the example to the strategic level. Mads energizes the feed-back loop¡­.. ¡­from his phone! An employee ads context and more depth to the example An employee supports the discussion by confirming a match between theme and reality. Employee proposing solution to specific example. PURPOSE INTENT CULTURE
  • 9. @gilaridgewell @thomasasgerEXAMPLE: CREATING SENSE OF COMMUNITY As you may know, Group Management decided that all employees will get an ice cream early August. Officially, this is to mark my real start date in Grundfos, but I like to think of it more as a small, symbolic celebration of the summer and return from holiday for most of us. In any case, it is important to remember the small celebrations like this one. In Danish business culture, there is little tradition to celebrate. My belief is that small, inexpensive celebrations are not only OK - they are necessary. They bring team spirit and a feeling of appreciation and belonging, and I am sure all employees are smart enough to know that a celebration or recognition does not necessarily mean that everything is fantastic... But they will feel appreciated and motivated to do even better to hit or exceed our targets. Back to the ice cream: I got a picture of the ice cream that all Chinese employees will get. Our Chinese office administration manager, yang wang, has taken a great initiative to personalize these ice creams. And I have to admit that I am proud to be featured on an ice cream - something I would not have dreamt of when I was child! Thank you, Yang :-) PURPOSE INTENT CULTURE
  • 10. @gilaridgewell @thomasasgerEXAMPLE: YAMJAMS AS ¡®ROLE MODEL¡¯ META-ACTIVITY HOW 1. Announcement of session 2. Primer-questions posted by VP¡¯s 3. Network engagement 4. VP¡¯s committed to answer ¨C open and speedy 5. Thank you + Closure moderation Support: YES team & Reverse Mentoring WHY ? Complement leadership cascading ? Improve local understanding and cross-company collaboration on our 2020 Strategy ? Boost continuous strategy dialogues ? Show role model behavior 2 iterations 48 hours = speed x3 PURPOSE INTENT CULTURE
  • 11. ? One Grundfos Community ? Community Literacy ? Working Out Loud ? Digital Literacy ? Organizational Maturity ? Social Business Ecosystem . . . among others. INGREDIENTS: NEW NORMAL link to SharePoint team page managers recognition topics ¨C structures information people from outside the team is pulled into the conversation and can be reminded of collaboration this week. @gilaridgewell @thomasasger
  • 12. @gilaridgewell @thomasasgerPERFORMANCE = COLLABORATION TASK/INDIVIDUAL contribution TEAM contribution NETWORK & COMMUNITY contribution LOW HIGH LOW HIGH LOW HIGH MEET Erika Villeneuve, 38 yrs Sales Engineer Grundfos since 2009 I know that results count! I evaluate myself on how I contribute to Grundfos in many ways. In practice, I think about 3 specific KPI¡¯s which my team and manager intuitively evaluate on an informal everyday basis¡­¡­. Erika
  • 13. GENERAL ACTIVITY ? Post, 1 p ? Reply, 1 p ? Like, 1 p ? Praise, 1 p COLLABORATION ACTIVITY ? Reply to question, 1 p ? Tag, 1 p ? @-mention (post or reply), 3 p ? Praise post, 5 p SCORING MODEL (60 day rolling average) ? Super-Collaborator, 101 - ? Collaborator, 21 - 100 ? Learner, 6 - 20 ? Inactive, up to 5 HOW WE CALCULATE ! (LEADERSHIP AND CULTURE DRIVER) @gilaridgewell @thomasasger
  • 15. @gilaridgewell @thomasasger Guilla Ridgewell Social Collaboration and SmartWorker Consultant @gilaridgewell Thomas Asger Hansen Head of Global Working Culture and SmartWorker. @thomasasger socialbusinessjourney.com THANK YOU!