GSMCON Presentation on Social Media Security
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This document provides best practices for social media security and avoiding failures for government agencies. It recommends using two-factor authentication, unique passwords for each account, and password managers. Agencies should have backup admin access and plans for account hacking. URLs should be shortened safely and mobile devices secured with passcodes. Impersonation of officials or use of logos without disclaimers should be avoided. Contact information is provided for social media security resources.
GSMCON Presentation on Social Media Security
- 1. City Managers Office Smart Govies learn from their own mistakes, wise Govies learn from others mistakes. ~ #GSMCON
- 2. City Managers Office SOCIAL MEDIA SECURITY Use Two Factor (or Two Step) Authentication Wherever Possible Avoid Re-Using Passwords Among Government Social Media Accounts (Limit Exposure) Use passwords with 8+ Characters - Upper/Lower Case, Numbers, Symbols
- 3. City Managers Office SOCIAL MEDIA SECURITY Use LastPass or 1Password to Manage Your Passwords (Personal, Professional) Encourage Agency Employees Not to Mix Personal and Professional Account Passwords Access Accounts from PCs, Laptops with Updated Security (Firewall, Malware Protection)
- 4. City Managers Office MORE SECURITY BEST PRACTICES Ensure at Least Two People Have Full Admin Privileges (Evaluate Roles, Interns) Use Passcode on your Mobile Device (Shortest Setting Tolerable) Use Trusted URL Shorteners such as bit.ly or ow.ly
- 5. City Managers Office MORE SECURITY BEST PRACTICES Have a Plan for Hacking & Recovery (Hacked, Will Be Hacked or) Acknowledge Hack, Apologize, Archive Posts and Remove Them Consider Services Such as CloudFlare for Your Websites (Ferguson, Madison, Baltimore)
- 6. City Managers Office AVOIDING SOCIAL MEDIA #FAIL Impersonation vs Parody (Using City Logo or Official Photo, No Disclaimer) Dealing with Parody Accounts, Abuse (https://support.twitter.com/forms/impersonation) May Want to Add Official Accounts to Clarify or for Safekeeping
- 7. City Managers Office AVOIDING SOCIAL MEDIA #FAIL Secure Accounts for Emerging Platforms (Instagram, SnapChat, etc.) Attain Verified Status on Twitter bit.ly/govverify Facebook Working on Verified Status for Local Gov. Agencies
- 8. City Managers Office PEORIA, IL MAYOR TWITTER CASE Impersonating a Public Official Political Fallout Damaged Credibility for Police Federal Lawsuit Pending (1st & 4th Amendment Violations)
- 9. City Managers Office CONTACT INFO & RESOURCES Luke Stowe Digital Services Coordinator City of Evanston, IL @LukeStowe lukestowe@gmail.com GSA Readiness, Recovery, Response: Social Media Cyber-Vandalism Toolkit http://ow.ly/MikBt