Guardian Professional Networks sent a series of 3 emails to new users over 14 days to welcome them. The open rates for the 2nd and 3rd emails were between 33-58% and 7-30% respectively. A new email template design was implemented which increased unique click to open rates by 2.36%.
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1. 1
Guardian Professional Networks:
Updated welcome journey
Email 1 real time Email 2 24 hours later Email 3 14 days later
Email two:
Open rate across all networks: 47-58%
Click to open across all networks: 18-
30%
Email three:
Open rate across all networks: 33-44%
Click to open rate across all networks:
7-17%
2. 2
New email template design and implementation
2.36% uplift in unique click to open
rate