Guerilla Usability in Government
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1. Guerilla usability refers to unconventional and pragmatic methods for improving usability in government organizations through grassroots efforts. 2. Government organizations need guerilla usability techniques due to challenges like getting consensus among stakeholders, time constraints, and risk aversion that can stall projects. 3. Overcoming barriers involves gaining support from colleagues, leveraging existing processes, and using tactics like starting projects without official approval or under different names to bypass bureaucracy.
Guerilla Usability in Government
- 1. Guerilla usability in government Any means, any how
- 2. 油
- 3. 1. What is Guerrilla Usability? Fighting for the users Getting it done Aim for stability
- 4. 1. Why does Government need it? Get consensus Our audience
- 5. 1. What are the challenges? Education Time-poor TRAP - Total Risk Assessment Paralysis Re-inventing the wheel
- 6. 油
- 7. Overcoming Barriers Criticism Rejection 油 Assholes 油 Pressure As Richard St. John's TED talk reminds us...
- 8. Using...Tools People Processes Sneakiness
- 9. People Get people on side Hire friends if you have to Maintain interest Reduce documentation
- 10. Reduce Documentation Gapminder example serving as project documentation.
- 11. Processes Leverage existing processes Get in early! Aim for outcomes that produce stability
- 12. Stability - Wireframes to...
- 14. Sneakiness Do it anyway! Call it something else When processes are not followed, jump on it.
- 15. Some Useful Tactics Go external Conversations Get help Showcase
- 16. Showcasing...
- 17. 油
- 18. Yes we can! Usability in large organisations is difficult but possible. Prepare for challenges Support the people, work and outcomes Tools and tactics, find the free Promote tactics to others
- 19. GUX Code Getting it done - create the process Do the hard yards Be sneaky, be invisible if necessary Maintain the fun It helps to have friends!
Editor's Notes
- #3: Don't fall victim to one of the classic blunders - The most famous of which is "never get involved in a land war in Asia" - but only slightly less well-known is this: Never go up against a Project Manager when cash is on the line.
- #4: Fighting for the users - Users don't generally have a voice in the organisation - Getting it done when the hard sell has failed 油 -Aiming for outcomes that produce stability
- #5: Get consensus - Gives us a way to get consensus with our stakeholders 油 Our audience - Our audience is the largest demographic, it's smart to support them
- #6: Education - Bring your crew with you - Teach them as you educate yourself Time-poor - No time for another process - Red tape TRAP - If we do "This" then "That " will happen, which will cause... Re-inventing the wheel -油 Do it all again for the next project