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Enchantment
                          The Art of Changing Hearts,
                              Minds, and Actions




                                            Guy Kawasaki
Friday, March 4, 2011
1             Achieve Likability




Friday, March 4, 2011
¡°Pan Am¡± smile

  Zygomatic
major muscle




Friday, March 4, 2011
Make a
                        Duchenne smile



          Orbicularis
         oculi muscle


Friday, March 4, 2011
Dress
       for a tie


Friday, March 4, 2011
Under-dressing:


                 ¡°I don¡¯t
              respect you¡±


Friday, March 4, 2011
Over-dressing:

           ¡°I am better
             than you¡±



Friday, March 4, 2011
Equal-dressing:


      ¡°We¡¯re peers¡±



Friday, March 4, 2011
Shake it
    PH = ¡Ì (e2 + ve2)(d2) + (cg + dr)2 + ¦Ð{(4<s>2)(4<p>2)}2
             + (vi + t + te)2 + {(4<c>2 )(4<du>2)}2

       ?Eye contact throughout
       ?Appropriate verbal greeting
       ?Duchenne smile
       ?Grip and firm squeeze
       ?Cool, dry, and moderately smooth hand
       ?Mid-point position between the two of you
       ?Medium level of vigor
       ?Two or three seconds

Friday, March 4, 2011
2                    Achieve
                        Trustworthiness




Friday, March 4, 2011
Trust others




Friday, March 4, 2011
Bake, don¡¯t eat




Friday, March 4, 2011
Default
             to
            ¡°yes¡±

Friday, March 4, 2011
3                    Get Ready




Friday, March 4, 2011
Do something DICEE

      Deep
         Intelligent
                   Complete
                       Empowering
                               Elegant



Friday, March 4, 2011
Make it short, sweet,
         and swallowable




Friday, March 4, 2011
Conduct a




Friday, March 4, 2011
4                    Launch




Friday, March 4, 2011
Tell a story




Friday, March 4, 2011
Plant many seeds




Friday, March 4, 2011
Use salient points

           Miles/gallon         vs.   Yearly cost




Friday, March 4, 2011
Use salient points

           Miles/gallon         vs.   Yearly cost


                 Degrees        vs. Heating costs




Friday, March 4, 2011
Use salient points

           Miles/gallon         vs.   Yearly cost


                 Degrees        vs. Heating costs

                                      Number of
              Gigabytes         vs.     songs

Friday, March 4, 2011
5                    Overcome




Friday, March 4, 2011
Provide social proof




Friday, March 4, 2011
Find a bright spot




Friday, March 4, 2011
Enchant all the influencers




Friday, March 4, 2011
Enchant all the influencers




Friday, March 4, 2011
Enchant all the influencers




Friday, March 4, 2011
Enchant all the influencers




Friday, March 4, 2011
Enchant all the influencers




Friday, March 4, 2011
Enchant all the influencers




Friday, March 4, 2011
6                    Endure




                                 ¡°Loving Memory of Jerry Garcia¡± by Stephen Dorian Miner

Friday, March 4, 2011
Don¡¯t use money




Friday, March 4, 2011
Don¡¯t use money




Friday, March 4, 2011
Invoke reciprocation




Friday, March 4, 2011
Build an ecosystem




Friday, March 4, 2011
7                    Present




Friday, March 4, 2011
Customize the




Friday, March 4, 2011
Customize the




Friday, March 4, 2011
Sell your dream




         iPhone ¡Ù $188 of parts + AT&T
Friday, March 4, 2011
10 slides 10




Friday, March 4, 2011
10 slides 10


       20 minutes       20




Friday, March 4, 2011
10 slides 10


       20 minutes       20


       30-point font    This is 30
                           This is 20
                               This is 10




Friday, March 4, 2011
8                   Use Technology




Friday, March 4, 2011
Remove the
                        speed bumps




Friday, March 4, 2011
Provide value
                          Information


                           Insights


                          Assistance
Friday, March 4, 2011
Engage
             Fast




Friday, March 4, 2011
Engage
             Fast        Many




Friday, March 4, 2011
Engage
             Fast        Many    Often




Friday, March 4, 2011
9                    Enchant Up




Friday, March 4, 2011
Drop everything else




Friday, March 4, 2011
Prototype fast




Friday, March 4, 2011
Deliver bad news early




Friday, March 4, 2011
10                      Enchant Down




Friday, March 4, 2011
Provide MAP




Friday, March 4, 2011
Provide MAP
                Mastery




Friday, March 4, 2011
Provide MAP
                Mastery

           Autonomy




Friday, March 4, 2011
Provide MAP
                Mastery

           Autonomy

               Purpose

Friday, March 4, 2011
Empower action




Friday, March 4, 2011
Suck it up




                                     Mike Rowe, Dirty Jobs

Friday, March 4, 2011
Friday, March 4, 2011
Friday, March 4, 2011
Enchantment
                        ºÝºÝߣs by AnaFxFz.com

                        Copies from Gina@garage.com




Friday, March 4, 2011

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