The document is a presentation by Guy Kawasaki on the art of enchantment and changing people's hearts, minds, and actions. It discusses 10 steps to enchantment: achieve likability, achieve trustworthiness, get ready, launch, overcome objections, endure, present, use technology, enchant up, and enchant down. The presentation provides tips under each step on how to influence and persuade people effectively.
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Guy Kawasaki's Enchantment Presentation
1. Enchantment
The Art of Changing Hearts,
Minds, and Actions
Guy Kawasaki
Friday, March 4, 2011
9. Shake it
PH = ¡Ì (e2 + ve2)(d2) + (cg + dr)2 + ¦Ð{(4<s>2)(4<p>2)}2
+ (vi + t + te)2 + {(4<c>2 )(4<du>2)}2
?Eye contact throughout
?Appropriate verbal greeting
?Duchenne smile
?Grip and firm squeeze
?Cool, dry, and moderately smooth hand
?Mid-point position between the two of you
?Medium level of vigor
?Two or three seconds
Friday, March 4, 2011
10. 2 Achieve
Trustworthiness
Friday, March 4, 2011