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Tim Halas Resume

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Tim Halas, MBA

Timothy Halas has over 30 years of experience in information technology and project management. He has held senior level positions at several large companies where he has led strategic initiatives, reduced costs, and improved business processes. He has a proven track record of aligning IT with business objectives.

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TIMOTHY C. HALAS 731 S. Dryden Place, Arlington Heights, IL 60005 Direct: 847.454.9232 Mobile: 847.867.9268 thalas@comcast.net www.linkedin.com/in/timhalas EXECUTIVE SUMMARY Senior-level Information Technology and Project Management Professional. A strategic, operational and MBA financial leader aligning IT initiatives to business objectives. • International experience in developing and implementing telecommunication and data communication strategies and enterprise level engagements. • Demonstrated results in identifying and executing cost reduction, business process reengineering and turnaround strategies. EXPERIENCE AND ACCOMPLISHMENTS General Growth Properties, Chicago, IL 2013 – 2014 GGP is a real estate investment trust which owns, manages, leases and develops retail properties throughout the United States. Manager, Network and Telecom Responsible for the day to day operation of the data, voice and Wi-Fi network and infrastructure; messaging (Office 365), and mobility.  Initiated a program to identify unused and redundant circuits resulting in an initial cost savings of $8,700.  Initiated a review of all telecom invoices resulting in a credit of $28K.  Developed a new process for ordering and disconnecting voice and data circuits.  Managed the upgrade of Office 365 from Wave 14 to Wave 15.  Responsible for the relationship with our MPLS and VoIP provider. HALAS & COMPANY, INC., Arlington Heights, IL 2008 – Present IT Consulting, Project Management and Business Process Improvement Company. BMO Harris Bank, NA (Contracted position) 2006 - 2013 Provide project management and coordination to the Network Services Group. • Installed new voice trading solution (trading turrets and voice recording) for some of the Bank’s largest and most critical dealing rooms including FX, Equity and Equity Sales Group. • Coordinated the installation of an Enterprise-wide Voice Capture solution enabling centralized archiving and retrieval positioning the bank to comply with Dodd – Frank and additional regulatory upgrades. • Implemented Enhanced Remote Monitoring solution across the globe to provide outbound monitoring and inbound interaction for all voice trading solutions, voice capture solutions and all supporting servers. • Relocated Zurich office (turrets, voice recorder, data circuits and changing local voice service provider without incident). • Implemented an Extremely Low-Latency Trading Network with points in New York, Toronto, London and Chicago. • Integrated over 75 branches from acquisitions onto the Harris voice platform. • Installed local internet access in London, reducing latency.
Timothy C. Halas Direct: 847.454.9232 page 2 Mobile: 847.867.9268 WASHINGTON MUTUAL BANK, Seattle, WA $350 billion financial services company for consumers and small businesses. 2002- 2006 Technology Manager, Data Networking & Telecommunications Providing leadership in business process improvement, cost reduction and operational excellence quality programs. • Eliminated $26.8M from a $230M budget by leading key department Operational Excellence (Six-sigma) quality and business reengineering initiatives. • Developed a department Quality engagement process. • Improved customer satisfaction of our internal business partners by developing and implementing a communications strategy. • Increased employee productivity by conducting Operational Excellence training classes. Manager, Tools and Technology Responsible for call flow design, skills-based routing and business requirements for the internal IT Contact Center. Product Manager for Remedy and Primus Knowledge Management Applications. • Reduced password reset calls by 39% by implementing a voice recognition application. • Improved Average Speed of Answer by 32% by consolidating five locations onto a single technology platform. • Designed call flow and skill-based routing to send calls to our outsource partner in India. • Integrated the IVR and ICM of 4 Contact Centers into one. NORTHWESTERN UNIVERSITY 1998 2006 Adjunct Faculty – Managing Mission Critical Systems Managing Mission Critical Systems is designed to broaden the student’s understanding of the tactical and strategic management processes for maintaining reliable, flexible and expandable information systems (data and voice) for organizations with core businesses that are dependent upon Information Technology. Crisis management, disaster recovery and business continuity planning, staff training and development and workflow optimization. ANIXTER INC. 1997-2002 Anixter is the world’s leading Communication products and Wire and Cable distributor. Manager, End-User Technology Support Managed, developed, trained staff. Developed and implemented processes and procedures, Service Level Agreements, Metrics. Directed the change management, trouble-shooting processes for the Manifest distribution system application. • Effectively managed $ 1 million departmental budget. • Eliminated unresolved trouble tickets by redesigning the Remedy trouble ticketing application. • Increased call-handling capabilities by 50% as a result of analyzing and implementing changes to the workflow. • Reduced the cost of a support call by 39% by recommending a change to the
provider of PC applications support. Timothy C. Halas Direct: 847.454.9232 page 3 Mobile: 847.867.9268 Manager, Network Facilities Planned network services at strategic level. Managed provisioning functions for voice, data services. Managed the bill payment process for all services. Developed, maintained network services and facilities inventory. • Eliminated 30% of the cost of processing vendor invoices by integrating the provisioning and bill payment processes. • Recovered 9% of recurring monthly expenses through a system to reduce billing errors. Senior Voice Engineer Strategic planning, design, implementation of a voice services for international locations. Analyzed, recommended solutions to meet business requirements. Developed, implemented customer satisfaction and quality programs. Developed disaster recovery and backup solutions. • Saved $500K over 30 months by analyzing, recommending and implementing a voice solution for Canadian locations. TRUSTMARK INSURANCE COMPANY (MUTUAL) 1993 –1997 Senior Telecommunications Manager Telecommunications Manager Operational, strategic planning, policies, procedures, administration of telecommunication systems (equipment and network). Effectively managed a $1.6 million budget. Supervised, mentored staff. Business, technology integration. Maintained effective vendor relationships. Managed the acquisition and installation of Avaya product line, G2, G3, IVR, ACD and CTI. • Reduced the cost of long distance and toll free services by $1M over three years by consolidating long distance providers. • Ensured business continuity and improved quality by negotiating and coordinating the implementation of a fiber ring in the business park. MOTOROLA INC. 1985 - 1993 Project Manager Senior Communications Consultant Communications Consultant Planned, coordinated, installed video and audio conferencing systems worldwide. Strategic planning and management of voice communications for four business units. Researched, evaluated PBX and Key telephone equipment and voicemail systems. EDUCATION M.B.A, Finance, De Paul University - Chicago, IL B. A., Liberal Arts and Sciences, University of Illinois, Urbana, IL Six-Sigma Green Belt, Chicago Deming Association, Six Sigma Masters 2007 1987 1980

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Tim Halas Resume

  • 1. TIMOTHY C. HALAS 731 S. Dryden Place, Arlington Heights, IL 60005 Direct: 847.454.9232 Mobile: 847.867.9268 thalas@comcast.net www.linkedin.com/in/timhalas EXECUTIVE SUMMARY Senior-level Information Technology and Project Management Professional. A strategic, operational and MBA financial leader aligning IT initiatives to business objectives. • International experience in developing and implementing telecommunication and data communication strategies and enterprise level engagements. • Demonstrated results in identifying and executing cost reduction, business process reengineering and turnaround strategies. EXPERIENCE AND ACCOMPLISHMENTS General Growth Properties, Chicago, IL 2013 – 2014 GGP is a real estate investment trust which owns, manages, leases and develops retail properties throughout the United States. Manager, Network and Telecom Responsible for the day to day operation of the data, voice and Wi-Fi network and infrastructure; messaging (Office 365), and mobility.  Initiated a program to identify unused and redundant circuits resulting in an initial cost savings of $8,700.  Initiated a review of all telecom invoices resulting in a credit of $28K.  Developed a new process for ordering and disconnecting voice and data circuits.  Managed the upgrade of Office 365 from Wave 14 to Wave 15.  Responsible for the relationship with our MPLS and VoIP provider. HALAS & COMPANY, INC., Arlington Heights, IL 2008 – Present IT Consulting, Project Management and Business Process Improvement Company. BMO Harris Bank, NA (Contracted position) 2006 - 2013 Provide project management and coordination to the Network Services Group. • Installed new voice trading solution (trading turrets and voice recording) for some of the Bank’s largest and most critical dealing rooms including FX, Equity and Equity Sales Group. • Coordinated the installation of an Enterprise-wide Voice Capture solution enabling centralized archiving and retrieval positioning the bank to comply with Dodd – Frank and additional regulatory upgrades. • Implemented Enhanced Remote Monitoring solution across the globe to provide outbound monitoring and inbound interaction for all voice trading solutions, voice capture solutions and all supporting servers. • Relocated Zurich office (turrets, voice recorder, data circuits and changing local voice service provider without incident). • Implemented an Extremely Low-Latency Trading Network with points in New York, Toronto, London and Chicago. • Integrated over 75 branches from acquisitions onto the Harris voice platform. • Installed local internet access in London, reducing latency.
  • 2. Timothy C. Halas Direct: 847.454.9232 page 2 Mobile: 847.867.9268 WASHINGTON MUTUAL BANK, Seattle, WA $350 billion financial services company for consumers and small businesses. 2002- 2006 Technology Manager, Data Networking & Telecommunications Providing leadership in business process improvement, cost reduction and operational excellence quality programs. • Eliminated $26.8M from a $230M budget by leading key department Operational Excellence (Six-sigma) quality and business reengineering initiatives. • Developed a department Quality engagement process. • Improved customer satisfaction of our internal business partners by developing and implementing a communications strategy. • Increased employee productivity by conducting Operational Excellence training classes. Manager, Tools and Technology Responsible for call flow design, skills-based routing and business requirements for the internal IT Contact Center. Product Manager for Remedy and Primus Knowledge Management Applications. • Reduced password reset calls by 39% by implementing a voice recognition application. • Improved Average Speed of Answer by 32% by consolidating five locations onto a single technology platform. • Designed call flow and skill-based routing to send calls to our outsource partner in India. • Integrated the IVR and ICM of 4 Contact Centers into one. NORTHWESTERN UNIVERSITY 1998 2006 Adjunct Faculty – Managing Mission Critical Systems Managing Mission Critical Systems is designed to broaden the student’s understanding of the tactical and strategic management processes for maintaining reliable, flexible and expandable information systems (data and voice) for organizations with core businesses that are dependent upon Information Technology. Crisis management, disaster recovery and business continuity planning, staff training and development and workflow optimization. ANIXTER INC. 1997-2002 Anixter is the world’s leading Communication products and Wire and Cable distributor. Manager, End-User Technology Support Managed, developed, trained staff. Developed and implemented processes and procedures, Service Level Agreements, Metrics. Directed the change management, trouble-shooting processes for the Manifest distribution system application. • Effectively managed $ 1 million departmental budget. • Eliminated unresolved trouble tickets by redesigning the Remedy trouble ticketing application. • Increased call-handling capabilities by 50% as a result of analyzing and implementing changes to the workflow. • Reduced the cost of a support call by 39% by recommending a change to the
  • 3. provider of PC applications support. Timothy C. Halas Direct: 847.454.9232 page 3 Mobile: 847.867.9268 Manager, Network Facilities Planned network services at strategic level. Managed provisioning functions for voice, data services. Managed the bill payment process for all services. Developed, maintained network services and facilities inventory. • Eliminated 30% of the cost of processing vendor invoices by integrating the provisioning and bill payment processes. • Recovered 9% of recurring monthly expenses through a system to reduce billing errors. Senior Voice Engineer Strategic planning, design, implementation of a voice services for international locations. Analyzed, recommended solutions to meet business requirements. Developed, implemented customer satisfaction and quality programs. Developed disaster recovery and backup solutions. • Saved $500K over 30 months by analyzing, recommending and implementing a voice solution for Canadian locations. TRUSTMARK INSURANCE COMPANY (MUTUAL) 1993 –1997 Senior Telecommunications Manager Telecommunications Manager Operational, strategic planning, policies, procedures, administration of telecommunication systems (equipment and network). Effectively managed a $1.6 million budget. Supervised, mentored staff. Business, technology integration. Maintained effective vendor relationships. Managed the acquisition and installation of Avaya product line, G2, G3, IVR, ACD and CTI. • Reduced the cost of long distance and toll free services by $1M over three years by consolidating long distance providers. • Ensured business continuity and improved quality by negotiating and coordinating the implementation of a fiber ring in the business park. MOTOROLA INC. 1985 - 1993 Project Manager Senior Communications Consultant Communications Consultant Planned, coordinated, installed video and audio conferencing systems worldwide. Strategic planning and management of voice communications for four business units. Researched, evaluated PBX and Key telephone equipment and voicemail systems. EDUCATION M.B.A, Finance, De Paul University - Chicago, IL B. A., Liberal Arts and Sciences, University of Illinois, Urbana, IL Six-Sigma Green Belt, Chicago Deming Association, Six Sigma Masters 2007 1987 1980