HalieMGarren Resume 23June2015
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Halie Garren has over 10 years of experience in administrative and customer service roles. She has a Bachelor's degree in Political Science from the University of Colorado at Colorado Springs. Most recently, she worked as an Administrative Assistant at Bauerle & Co. in Denver, where her responsibilities included filing, phone duties, mail preparation and scanning documents. Prior to that, she spent over 7 years at Pikes Peak Hospice & Palliative Care in Colorado Springs, first as an Administrative Assistant for Volunteer Services and then as Volunteer Coordinator, where she managed volunteer recruitment, training and appreciation events. She also has 5 years of experience as a Customer Service Representative and Shift Leader at Blockbuster Video in Colorado Springs.
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- 1. Halie Garren 371 East Allen Street #18, Castle Rock, CO 80108 719-359-3587 揃 haliemgarren@comcast.net EDUCATION University of Colorado at Colorado Springs May 2007 Bachelor of Arts in Political Science, with a minor in Communications PROFESSIONAL EXPERIENCE Bauerle & Co., Denver, CO January 2015 June 2015 Administrative Assistant Electronic and paper filing Answering multiple line phones. Preparing and sending out standard, certified, and other complex mail. Scanning documents Supervising front desk as needed Pikes Peak Hospice & Palliative Care, Colorado Springs, CO September 2007 October 2014 Administrative Assistant for Volunteer Services, September 2007-October 2014 Volunteer Coordinator, March 2008 October 2014 Liaison to staff and volunteer relations Responsible for supervising and coordinating volunteers for the InPatient Unit and Indirect Support Trained to deliver volunteer assistance as needed for other departments when the primary coordinator is unavailable Conduct initial and assessment interviews for volunteers Ensure volunteer understanding of patient confidentiality, and report any violations Communicate with multiple departments, such as Human Resources, Compliance, Education, and Reception, to confirm adequate volunteer support. Manage and host numerous volunteer and employee orientations, volunteer appreciation events, and education classes
- 2. Implemented effective volunteer recruiting and retention methods Organize volunteer applications, files and hours in the Volunteer Computer Network Follow up with volunteers who are delinquent with annual required paperwork Attend Interdisciplinary Group meetings for updates on patients and present important information to volunteers Responsible for conducting background and reference checks on new volunteers Work with the Volunteer Services team to resolve any volunteer related concerns or complaints Provide on-call support for after hour volunteer assistance Utilize Outlook, and Microsoft Office computer systems. Sort and distribute incoming mail Triage phone calls Order and purchase office supplies Blockbuster Video, Colorado Springs, CO June 2002 September 2007 Customer Service Representative, June 2002 June 2007 Shift Leader, June 2007 September 2007 Assisted with restocking movies, concessions, and other inventory Customer purchase transactions Customer account management Store custodial maintenance Tracking promotional sales Assigned registers, and daily staff duties Loss prevention Completing opening and closing paperwork Responsible for depositing money in the bank Committees and Groups Pikes Peak Hospice & Palliative Care: Environment of Care - Safety/Disaster Planning, We Honor Veterans, Education Design Blockbuster: Conversion Team