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1. We keep your customers buyingHandling Business-Critical IssuesSCT Alternative, Inc.1655 Barclay Blvd.Buffalo Grove, IL 60089Phone: (847)215-7488 Fax: (847)215-7499Web: http://www.sctalt.comEmail: vadimk@sctalt.com

2. What drives your business?As a business owner you probably face many questions daily. But without any doubt, your most important question should be “How do my customers view me?”The rest are just tools.Business Side?Technology Side© Copyright SCT Alternative, Inc. 2010We keep your customers buying

3. Challenges You FaceCompliance to standards

4. Maintaining high service levels

5. Differentiating from competitors

6. Reliability

7. High turnaround

8. Productivity level

9. Quality

10. ComplexityDo you plan to offer new products or services?Do you plan new ways of selling?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

11. ComplianceWhat areas of your business get affected by compliance to regulations and standards?Do you need to support customer standards because they are required to comply? Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

12. Service level requirementsIs it difficult for you to maintain your Service Level Agreements?How does it affect your customers? How will you serve your customers better? How do you know if you are meeting their expectations? Are your service levels world class in your customers’ eyes?Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

13. Value chain positioningDo your customers see you as a commodity?Are you having problems differentiating your brand?What is unique about your product or service that causes your customers to buy from you?When you‘ve done with pricing everything you could do, what else?How loyal are your customers?Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

14. ReliabilityDo your customers depend upon your company’s reliability? If you missed your mark today, will they still be OK? Will they buy from you tomorrow?What are your up-time requirements? Do you feel your support costs are in line with your up-time needs?Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

15. High turnaroundWhat is the typical turnaround for your deliveries?Do you manage perishable inventory?Does your business deliver real-time fulfillment?How much time do you have to respond to your customers’ questions and demands?Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

16. ProductivityIs your organization working overtime to meet your commitments?How long does it take to bring a new employee up to speed?What do you do when an employee does not know what to do next? How often does it happen?Are you losing employees?Are you able to deliver?Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

17. QualityHave you ever experienced those angry clients’ calls?Are you producing too many defects? Does it delay your schedule? How much do returns cost your business?Are you losing customers?Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

18. ComplexityYou know you have complexity when Multiple parties are involved

19. It takes too long or many people to fulfill

20. There are unique demands

21. Load is too high to handle: either high volume or high frequency of transactionsAre your customers dependent upon how well your company handles complexity? Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

22. InnovationDoes your business introduce new products or services?How can you generate new streams of revenue from products you already have?Do you struggle finding ways to exceed your customers’ expectations? Has anything changed recently? Do you feel prepared?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

23. How do you handle technology?Do you need to handle high volumes of data or transactions?What are your scalability requirements?Do you do any real-time processing?How complex is your solution architecture?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

24. Expertise to handle complexityAre you prepared for the growing complexity of your applications?How many applications need to work together? What is the deployment footprint of a typical application?Do you often need to interact with the applications of your vendors, customers and partners?Are you in the process of renovating your tools? Still stuck with Web 1.0?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

25. Handling volumeDo you keep up with the volume of data your applications need to handle?How many transactions do you need to process?Does your current technology and application architecture support the load?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

26. Goals for scalabilityAre your systems getting slower?How many users do your systems support?Are you prepared to scale your applications up?Having more customers – is that good or bad? How does that affect your infrastructure?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

27. Business intelligence applicationsDo you utilize business intelligence tools in your organization?Do you typically need to handle large volumes of data?Are response times satisfactory?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

28. Real time processingDoes anything you do require real-time processing?Are you working with embedded systems? With navigational or telephony applications? Trading platforms?Do you need to monitor volumes of data in real-time?© Copyright SCT Alternative, Inc. 2010We keep your customers buying

29. Where is the solution?Whether you are concerned with the handling of your business-critical processes or there is a particular issue with your use of technology, your business depends on a reliable and timely resolution.Your customers will not wait.Business SideTechnology Side© Copyright SCT Alternative, Inc. 2010We keep your customers buying

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Handling Business-Critical Issues

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