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Hands off - it’s ours!
Taking back the reins
#IWMW2018 | #P9
Dr Keith McDonald | @WritingPrivacy
Introduction Master, there are a
few provisos...
Introduction
The project
The result
“The sphere of influence”
EVERYBODY
ELSE
Marketeers
Hands off - Step 1
Qualitative Audit
What stays? What goes?
400 pages
● 10% scrapped.
● 5% moved.
● 20% compressed.
Result: 60
Hands off - Step 2
Rewriting for Purpose
Stop the informational bias!
“Examination diet”
“Notional study hours”
“Contribution-towards-
the-cost-of-study loans...”
Before
After
Before
After
Before
(There is no DZ…)
After
Hands off - Step 3
Culture shocks & Buy-in
One man...
And his (small) army...
Use content governance to
encourage better behaviours.
● Get students going where they
should be going.
● Get staff going where they should
be going.
● Leaving document culture behind.
Confidence usually
beats a culture shock.
Hands off - Step 4
Managing content
Too many cooks =
● Apathy
● Continuity
● Inconsistency
● Inefficiency
● Inaccuracy
Not all content ‘owners’
have the same awareness
and expertise.
Hands off - Step 5
Holding ground
Hands off – it’s ours! Taking back the reins
Passive-aggressive feedback:
“I don’t know who’s
responsible for this...”
“This doesn’t work for me...”
There’s no point having a
new website if you intend
to make it like the old one.
“Hands off, you say?!?”
(Optimism is for fools…)
Hands off – it’s ours! Taking back the reins
You CAN be victim of your
own success.
Hands off – it’s ours! Taking back the reins
Some battles you cannot
expect to win.
(Thus, it’s important to win
the others!)
Summary
● Know your content.
● Anticipate culture shocks.
● Press for training.
● Establish a steering group.
● Push for winnable battles.
Thank you!
Go, take back your reins!
#IWMW2018 | #P9
Dr Keith McDonald | @WritingPrivacy

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Hands off – it’s ours! Taking back the reins