Motivated individuals start riding the motivation wave when there is one of three observations of reinforcement (ORs) that the user recognizes- each can go in a positive or negative direction.
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Harnessing the Motivation Wave for Behavior Change
2. MoTIVAtIOn WAVE
BJ Fogg explains the Motivation
Wave as the natural tendency for
people to cycle between moments of
high motivation and moments of low
motivation
3. MoTIVAtIOn WAVE
If we conducted pager studies of 18
people and asked them throughout
one day if they felt motivated or not,
we might imagine a chart like this:
10. HOW MIgHT WE
How might we be able to tell if
someone is at the high or low point of
the motivation wave?
11. MoTIVAtIOn
Going back to that pager study,
we really cant go about asking
individuals if they are
motivated or not.
12. A ReMInDEr
If we can put hot triggers in
the path of motivated people,
we can e鍖ectively design for
behavior change.
13. HIGH MoTIVAtIOn
Priority #1: Do hard things that structure future
behavior
Priority #2: Do hard things that reduce barriers
to behavior
Priority #3: Do hard things that increase
peoples ability
14. A HYPoTHeSIs
Motivated individuals start riding the motivation wave when
there is one of three observations of reinforcement (ORs)
that the user recognizes- each can go in a positive or negative
direction.
1. Incremental and visible self-improvement
2. Social recognition and encouragement
3. Self-driven triggers
15. INCrEmenTAl AND VISIbLe sElF-
IMpRoVEmeNt
This observation of reinforcement shows the individual that is
participating in behavior change that there is a visible outcome.
This visibility may simply be just for the individual.
POSITIVE For example, as a result of walking 30 minutes a
day, Bob might feel less winded going up the stairs. Recognizing
that he is less winded is important here.
NEGATIVE Jane might stop smoking, but for the 鍖rst week
doesnt notice anything di鍖erent - in fact, shes even more
miserable because she cant attend to her habit.
16. SoCIAL ReCOgNItIon AND
EnCOUrAGeMeNt
This observation of reinforcement indicates to the individual
that the people around the individual notice the behavior
change.
POSITIVE Sarah participates in a meditate program on a whim.
The next day, her colleagues comment on her looking more
radiant.
NEGATIVE Bill goes to a karate class, but for some reason the
instructor seems to ignore him. He thinks it might be because
hes about 15 years older than the other students.
17. SeLf-DRIVeN TrIGgErS
This observation of reinforcement, also referred to as an
epiphany, highlights points of motivation that the user feels
without a speci鍖c reason.
POSITIVE Sam decides to walk home because he has 30
minutes to spare. He realizes how much he enjoys walking, and
decides to keep it up.
18. PAtHS To ReINfOrCEmeNt
ObLIgATIoN
Two paths to reinforcement exist - participating in these may
bring the user to encounter any of the previous three ORs.
Obligation puts the individual in a situation where they must
satisfy a certain requirement.
POSITIVE Natasha needs to walk her dog at 8 in the morning
and 6 in the evening each day. As a result, she realizes she
enjoys the moments of exercise.
NEGATIVE Raymond has to participate in a gym program as
part of his school requirement. He hates being picked last at
baseball, so he would really rather not be there.
19. PAtHS To ReINfOrCEmeNt
INCenTIVeS
This path to reinforcement lets the individual understand that
the behavior is considered enough of a priority to warrant an
incentive of some kind.
POSITIVE Greg receives a voucher every time he completes a
week-long exercise regime provided by his company. At the
conclusion of one, his friends notice he has lost weight, and he
continues riding the motivation wave.
NEGATIVE Stephanie is in a exercise program that rewards
her with cash whenever she completes a step. The steps are
too wide and she realizes the incentives are not worth it.
20. To WRAp UP
Motivated individuals start riding the
motivation wave when there is one of
three observations of reinforcement
(ORs). These ORs can stand on their
own, or be led to by two paths of
reinforcement.