Healthcare Brochure North America
- 1. 85 Gracechurch Street London EC3V 0AA Tel: +44 (0) 207 220 8500 Email: enquiries@cfcunderwriting.com Web: www.cfcunderwriting.com Healthcare CFC Underwriting Ltd. Registered in England and Wales, No. 3302887. VAT No. 739679761. Authorised and regulated by the Financial Services Authority. FRN: 312848. Registered Office: 85 Gracechurch Street, London, EC3V 0AA, United Kingdom.
- 2. We look at things differently
- 3. OUR PEOPLE About Us Meet Our Healthcare Team Heres a little bit more about our healthcare underwriters: In 2010, our healthcare team was Jonathan Swann, Director voted Underwriter of the Year A professional liability and healthcare expert with vast experience built up over 30 years of underwriting these classes, Jonathan now runs our US nursing homes division, the largest book of its type in London. at the British Insurance Awards. Timothy Boyce, Healthcare Underwriter Tim has specialised in the healthcare industry since joining CFC in December of 2007. Eight years ago, we began underwriting large nursing homes in the US. Over the last Part of the team which won Underwriters of the Year at the British Insurance Awards in 2010, he is now working towards his full ACII professional qualification. few years, this product suite has expanded to include a wide variety of large and small healthcare entities across the globe. Laura Clark, Healthcare Underwriter Headed by Senior Healthcare Underwriter and Director at CFC, Jonathan Swann, With over 5 years experience in the insurance industry, Laura is a particular specialist our book for nursing homes and other medical professionals is one of the largest of in professional liability. She is key member of the team, handling over 200 new busi- ness enquiries each month from various territories. its type in London. Jonathan has nearly 30 years experience in writing these classes, but dont worry, hes backed by an enthusiastic team of considerably younger people. Luke Overall, Healthcare Underwriter Our healthcare suite includes four products - A&M, FIT, LTC, and SNF - which cover Luke recently joined CFC from Hiscox where he concentrated on program business for professionals. A graduate in Business Management, he has achieved his Cert CII and a wide variety of companies from dieticians and fitness instructors to social workers is now working towards his full ACII professional qualification. and nursing facilities. If you have any questions at all about our healthcare suite, email Jonathan Swann Michael Alywin, Junior Underwriters Assistant at jswann@cfcunderwriting.com or Timothy Boyce at tboyce@cfcunderwriting.com. Michael is responsible for maintaining the highly regarded service levels that CFC prides itself on. Without his great attention to detail, our team would not tick as ef- ficiently. He is also currently studying for a degree in English Literature.
- 4. A&M INSURANCE FOR ALLIED HEALTH and MEDICAL PROFESSIONALS Whos it for? Loss mitigation costs Acupressurists Dieticians Medical expenses cover Acupuncturists Histologic technicians Court attendance costs Aromatherapists Homoeopaths Brand protection cover Audiologists Horticultural therapists Auricular detoxers Hypnotherapists What are the limits, deductibles, and premiums? Biokineticists Lymphatic drainage therapists Maximum Professional Liability Limit: $5,000,000 Body therapy practitioners Massage therapists Maximum General Liability Limit: $5,000,000 Certified laboratory technicians Medical assistants Maximum Sexual Misconduct & Abuse Liability Limit: $1,000,000 Certified medical assistants Medical records technicians or Maximum Property Limit: $10,000,000 p/l Clerical assistants administrators Maximum Revenues: $25,000,000 Clinical laboratory technicians, Meditation practitioners Minimum Deductible: $100 medical technicians, medical Opticians Minimum Premium: $75 lab technicians Orthotic / prosthetic fittings Colour therapists Phlebotomists Why bother with A&M? Community health assistants Pilates practitioners We offer our brokers a white-labelled online quote and bind system which or technicians Prosthetic device fitters provides full policy lifescycle management. Ideal for program business, our Conscious breathing practitioners Recreation therapists system makes it easier for clients to purchase cover and brokers to administer. Cosmetologists Reflexologists A&M is a seamlessly blended package policy which includes professional Counsellors Speech therapists liability, general liability, sexual misconduct & abuse liability and property for Dental hygienists Yoga practitioners allied health and medical professionals. The policy is also modular so you can buy individual sections if you wish. What does it cover? Professional liability Sexual misconduct and physical abuse liability Contractual liability General liability Employee benefits liability Tenants liability Non-owned and hired automobile liability Commercial property & business interruption Computer virus and hacking attack liability
- 5. FIT INSURANCE FOR FITNESS INSTRUCTORS & CLUBS Whos it for? What are the limits, deductibles, and premiums? Aerobics instructors Latin fit instructors Maximum Professional Liability Limit: $5,000,000 Athletic trainers Life coaches Maximum General Liability Limit: $5,000,000 Aqua aerobics instructors Mind body programs Maximum Sexual Misconduct & Abuse Liability Limit: $1,000,000 Ballet fit instructors Nutritionists Maximum Property Limit: $10,000,000 p/l Body pump instructors Personal trainers Maximum Revenues: $25,000,000 Boxercise instructors Physical therapists Minimum Deductible: $100 Cheerleading instructors Physiotherapists Minimum Premium: $75 Dance / movement therapists Pilates instructors Fitball instructors Power Plate instructors Why bother with FIT? Fitness instructors Recreation therapists FIT is a one-stop shop for fitness instructors and clubs which has been specially Fitness clubs Salsa fit instructors developed just for them. Not only does it give these businesses well-rounded Fitness boot camps Spinning / indoor cycling instructors professional and general liability cover, but it also takes into account risks unique Group fitness instructors Street fit instructors to the industry such as sexual misconduct & abuse liability. With FIT, you can rest Gyrotonic exercise instructors Tap fit instructors assured that your clients have robust and relevant cover in place. Health clubs and gyms Yoga practitioners Brokers can track their FIT enquiries, orders, and renewals through the broker Indoor rowing instructors ZUMBA instructors / dance instructors area of our website. This area is a great place to keep track of anything you Jazz fit instructors submit to CFC. Plus, for every submission, brokers earn points which they can use in our monthly broker loyalty auction featuring a wide variety of prizes. What does it cover? Professional liability Sexual misconduct and physical abuse liability Contractual liability General liability Employee benefits liability Tenants liability Non-owned and hired automobile liability Commercial property & business interruption Computer virus and hacking attack liability Loss mitigation costs Medical expenses cover Court attendance costs Brand protection cover
- 6. LTC INSURANCE FOR PROVIDERS OF LONG TERM CARE Whos it for? Computer virus and hacking attack liability Non-residential senior care: Loss mitigation costs Certified nursing assistants, Personal carers Medical expenses cover nursing aides Physical therapists Court attendance costs Clergy, chaplains or religious ministry Physicians Brand protection cover Home health care Physicians assistants Housekeepers Psychiatrists What are the limits, deductibles, and premiums? Licensed practical nurses, Psychotherapists Maximum Errors & Omissions Limit: $5,000,000 licensed vocational nurses Registered nurses Maximum General Liability Limit: $5,000,000 Live-in companions Rehabilitation consultants Maximum Sexual Misconduct & Abuse Liability Limit: $1,000,000 Medical directors Residence managers Maximum Property Limit: $10,000,000 p/l Medical suppliers Respiratory therapists Maximum Revenues: $25,000,000 Medical technicians Sitters Minimum Deductible: $2,500 (residential) Nurse practitioners Social workers $100 (non-residential) Occupational therapists Minimum Premium: $75 Residential senior care: Why bother with LTC? Adult day care centres (certified) LTC is a seamlessly blended package policy which includes professional Assisted living facilities liability, general liability, sexual misconduct & abuse liability, and property for Hospices long term care facilities. The policy is also modular so you can buy individual Host homes sections if you wish. Independent living facilities CFC has a very wide appetite within this class and can cover the smallest start-up company to a mature $25,000,000 turnover operation. If you dont see what What does it cover? you are looking for within our appetite list, we will try to think outside the box to Professional liability find you a solution. Medical practitioner liability Sexual misconduct and physical abuse liability Contractual liability General liability Employee benefits liability Tenants liability Non-owned and hired automobile liability Commercial property & business interruption
- 7. SNF INSURANCE FOR SKILLED NURSING FACILITIES Whos it for? What are the limits, deductibles, and premiums? Individual skilled nursing facilities Maximum Professional Liability Limit: $1,000,000 Facilities with chains of up to 50 locations Maximum General Liability Limit: $1,000,000 Maximum Sexual Misconduct & Abuse Liability Limit: $1,000,000 What does it cover? Maximum Computer Virus & Hacking Liability Limit $250,000 Professional liability Maximum Pollution Liability Limit: $250,000 General liability Maximum Revenues: Unlimited Sexual misconduct and physical abuse liability Minimum Deductible: $5,000 Employee benefits liability Minimum Premium: $20,000 Medical practitioner liability Medical expenses cover Why bother with CareSurance速 SNF? Evacuation expense reimbursement In such a tough class of business, our personal, flexible and pragmatic Computer virus and hacking attack liability approach to underwriting will be the key to your success. Non-owned and hired automobile liability SNF incorporates an innovative risk management program which makes the Brand protection cover facility a better risk and uniquely, makes it money. Our risk management tools Court attendance costs increase government reimbursements by an average of $1,000 per month for Tenants liability most skilled nursing facilities by ensuring accurate coding of the Minimum Data Indemnity to mortgagees, landlords or lessors of leased equipment Set (MDS). An incident sensitive trigger a lawsuit does not have to be brought Claims are handled by reputable and experienced claims managers Professional against the client for a policy to respond Claims Managers Inc. (PCM), who are in possession of claims funds to ensure The policy can wrap around specific state insurance funds if required a swift settlement. PCM provides comprehensive claims and litigation management and program development services to some of the largest and smallest nursing homes throughout North America.
- 8. GO ONLINE Our Online Quote and Bind Platform The cost of transacting small business insurance can often make it difficult for brokers to operate affinity business profitably. Customers are also demanding higher levels of service in addition to increased premium savings. To help our partners succeed in this increasingly competitive environment, weve de- signed an online platform that places the broker at the heart of the distribution chain. Our flexible systems can easily be deployed for any type of program that fits our underwriting appetite. And whats more, we can do all this at zero cost and deliver in under a week. With over ten years experience of transacting insurance business online, our latest platform has been designed with flexibility in mind. We can provide a complete, white-labelled end to end solution that is hosted by us. Alternatively, brokers with in-house technical skills can connect to our systems through a simple web services Application Programming Interface (API) meaning seamless integration and total user interface control. Our platform can support quoting, binding, mid-term adjustments, payments, and renewals, making it one of the few truly end to end solutions in the current market. Through our advanced reporting interface you can also access your data at all times and export it in a wide variety of formats, providing you with total control. Thats why we have live systems currently managing all aspects of program business for three of the largest insurance brokers in the world, as well as a number of mid-tier and smaller, niche-market brokers. If you think CFCs online quote and bind platform could work for you, please call us on +44 (0) 207 220 8500 or email us at enquiries@cfcunderwriting.com.
- 9. OUR SERVICE Service Standards Service Achieved, 1 December 2011 to 31 May 2012 Our internal service standards are to deliver 90% of quotes and policies within 48 hours. In practice, almost all quotes receive 24 hour attention and under normal Enquiry Response Times* Policy Issuance Times** circumstances are quoted within 24 hours unless there is a reason not to do so. In 4% 3% 3% 2% practice 90% of our policies are also issued within 24 hours. 22% 5% 51% 17% Same day Service Levels To show our dedication to great service, we publish our enquiry response and policy Within 24 hours issuance times monthly on our website so our brokers can see our service levels Within 48 hours themselves. Within 1 week So, in short, service is at the centre of everything we do at CFC. Whether we are More that 1 week building a new product, providing a quote for a policy, or just responding to a quick 54% 39% enquiry, our aim is to stand out as a truly service-centric organisation, with our bro- kers and insureds needs always at the forefront. * Calculated from when we receive full underwriting information to the time of first quotation. ** Calculated from when we receive initial bind request to full document issuance. Broker Opinion A recently commissioned survey asked brokers to rate CFC against its competitors: 89% of brokers say CFCs speed of quote response is better or much better than that achieved by its competitors 75% confirm that the accuracy of CFCs policy documents is better or much better than its competitors 88% believe CFCs speed of policy documentation issuance to be faster 71% say the flexibility of CFCs cover is better or much better and 86% believe that the breadth of cover it delivers is superior 93% rate the friendliness of CFCs staff as better than that of its competitors and 73% feel they have a better breadth of relationship with CFCs staff than they re- ceive elsewhere
- 10. CLAIMS Overview We pride ourselves on providing a superior level of customer service and this is never more important than at the time of a claim. Claims is at the core of our service propo- sition and we have an in-house claims team, based in the centre of our underwriting room, to deliver on this service promise. Our claims team is led by our claims manager, Tim Danbury. Alongside Tim are Jes- sica Wright and Ashley Burdon, both of whom are experienced claims handlers hav- ing both previously worked at Lexington. Our claims team understand how to handle claims from businesses of all sizes, from sole professionals to multi-national chains, and they work closely with the broker and policyholder to provide guidance, regular updates and ultimately a swift settlement. Tim Danbury, Claims Manager Tim joined us from the leading UK solicitors, Kennedys, where he had been working as an in-house TPA and prior to that he was a member of Brits professional liability claims team. Tim and his team are the loss notification point for all CFC claims. Once they receive a claim and have reviewed the details they will contact you (or the insured if you prefer), obtain any additional information and walk the broker though the next steps. For professional liability claims the next step usually involves engaging our extensive network of lawyers, adjusters and other service providers who are there to provide a robust defence to the insured against any litigation. We have excellent relationships with law firms and adjusters around the world, includ- ing several in the US.
- 11. RESOURCES Browse our blogs Sign up to our newsletters Keeping up with the latest news from your target sectors can be time-consuming. So Want even more news? We send a weekly technology risk newsletter which details to give you a helping hand, weve launched a series of blogs covering a wide variety legal actions in the technology sector and current news about cybercrime cases, IP of news and claims examples. From whats happening at CFC to the latest updates infringement, privacy breaches and much more. on high profile court cases, we cover it all. For our brokers, we also send a newsletter out once every two months. This features www.cfcunderwritingblog.com general news about whats happening at CFC, including new products, recent hires, General news about whats happening at CFC changes to wordings and more. If youre a broker, this is an ideal way to get all the www.technologyinsuranceblog.com latest CFC news in one, easily-digestible email. Up-to-date news on legal actions in the technology sector, including viewpoints on cybercrime, privacy, fraud and more To sign up to either of these, go to www.cfcunderwriting.com/media/newsletters.aspx www.mediainsuranceblog.com More newsletters like these are on their way, so keep an eye out for new ones too! News and opinions on changes in media law and how it affects the insurance market, with a special focus on social media Track your enquiries, orders, and renewals on our website www.recruitmentinsuranceblog.com Each CFC broker is given login information for the broker area of our website. This The recruitment industry is changing quickly area can used to track, DHL-style, any of your enquiries, orders, or renewals with and this blog analyzes the arising new risks CFC, update your personal and company information, and manage your CFC news- www.healthcareinsuranceblog.com letter subscriptions. From computerised systems to current legal challenges, learn more about healthcares changing risk profile The broker area is also where we host our monthly broker loyalty sealed bid auc- www.lifescienceinsuranceblog.com tion. Every time a broker submits an enquiry, order, or renewal with CFC, he or she The latest news pertaining to the life science industry and its is awarded points and with those points, can place bids on a wide variety of prizes. effect on the liabilities life science companies now face. Weve given away everything from champagne to Amazon Kindles, so make sure you check it out. www.architectsinsuranceblog.com www.engineersinsuranceblog.com If youre a CFC broker and would like your broker area login information, simply www.managementliabilityblog.com email us at promotions@cfcunderwriting.com. To access the broker area, go to COMING SOON! www.cfcunderwriting.com/clients/broker-login.aspx Dont have much time to visit the blogs? Thats ok. You can subscribe to each of them so any new stories are sent straight to your email address. A list of all our blogs can be found on www.cfcunderwriting.com/media/blogs.aspx