Healthcare Success Summary
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Babbleware created an automated solution for Virginia Mason Medical Center and Owens & Minor that reduced administrative costs and errors in managing surgical kit orders. The solution uses enterprise apps to filter order data, format it for Owens & Minor's system, and eliminate manual data entry. This saved Owens & Minor over $200,000 annually and can scale to save tens of millions as other customers are onboarded. The hospital also saved substantial administrative time while improving supply reliability.
Healthcare Success Summary
- 1. Success Summary - Healthcare 2 hours per day for the Account Rep with a limited number of procedure/surgeons covered. The Payoff in First Week program is expanding at a rapid rate as the success, in spite of the administrative challenges, was helping BABBLEWARE starts to payoff in Hospitals and VMMC meet its stated goals. The goal of the program Healthcare Supply Business by saving money in order is to cover all procedures which would require 5 full administration with an error rate of 0% time employees doing nothing but managing the order process. BabbleWare executed our Innovate in a Week program in conjunction with Owens & Minor Rapid BabbleWares solution was to create an Enterprise Productivity Improvement Week, a Lean/Kaizen App that receives the un-manipulated order file from program. During this week the focus was on reducing VMMC via email. Two more Enterprise Apps were the administrative expense for the Hospital AND developed to receive OM data: inventory master for Owens & Minor in managing the order process. the supplying warehouse and the procedure master of those procedures currently supported. The Hospital, Virginia Mason Medical Center (VMMC) located in Seattle, WA, is a customer of Owens & Upon receipt of the VMMC data via email, Minor (OM). OM supplies surgical kits to the Hospital BabbleWare automatically pulls the file into the based upon scheduled surgeries for a specific Enterprise App and runs a series of filters. The first surgeon. These kits filter is to look for product ordered in kits that are relate to a specific not eligible to be shipped in this way hazardous procedure for a material and items for the US Gov. (military). This specific surgeon. filter then generates an exception report and emails the results to the OM Account Rep. The second filter VMMC places orders looks at the VMMC data to see if there are orders for each day for kits procedures not currently supported by OM. This also required for the next generates a report, called the No Match report, that days surgery is also sent to the Account Rep for notification of schedule. They use opportunity. The third filter then searches the Cerners Surgi-net to VMMC data for those procedures/surgeons and items order their required that are currently active. The Enterprise procedures. This App then formats the data into the OM format for ordering process was consuming significant insertion into the OM application. administrative time by VMMC and OM to support. The results BabbleWare delivered in one week 3 VMMC would create a report for tomorrows Enterprise Apps that saved OM over $200K per year surgeries. They would manually manipulate the for one customer. OM has hundreds of customers report to include only those procedures/surgeons engaged in similar programs and can now absorb that OM was currently supporting. After they finished customer unique data/order formats without any creating a revised listing of procedures, they would administrative burden saving tens of millions per hand filter the procedure for any changes to the kits year in order administration nationwide (once they required. Then they would send this report, via email, roll out the program to all customers.) VMMC also saved a substantial amount of administrative time to OMs Account Rep. The error rate for this process was over 5%. AND with the reduced error rate can rely even more on OM to supply the critical components their patients require in industry leading lead time. OMs Account Rep then manually reviewed the orders to make sure that all changes were properly identified and then manually enter them into OMs For more info : call 1-414-412-5089 ; e-mail homegrown application called Surgi-track. This took info@babblewareinc.com , twitter: BabbleWareInc