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Heather L. Skerrett Resume
- 1. Heather L. Skerrett Charlie24f@gmail.com Cell: 610-470-3513 www.linkedin.com/pub/heather-skerrett/44/213/84 EDUCATION Southern New Hampshire University- Online Courses Obtaining Business Management Organizational Leadership SOFTWARE COMPETENCIES Proficient in Microsoft Office; (WORD, Excel, PowerPoint), Outlook, Oracle, CRM systems,Zendesk,Connected Business, Atlas & HEM, Access and Visual PROFESSIONAL EXPERIENCE ShelterLogic Corp., Watertown CT Sept 2014 March 2015 Customer Service/Sales Representative Answered high volume inbound calls from customers Processed sales orders for US and Canadian customers Processed missing or defective parts requests as needed Created quotes for customers for purchases Handled RMA requests Coordinated with Shipping Department to facilitate expedited orders Utilized cross selling and upselling skills Worked with Engineering Department for customorders Received kudos from customers and fellow workers for exceptional customer service Worked towards meeting and exceeding individual and team sales goals each month The McIntyre Group, Shelton, CT May 2014 Sept 2014 Lido Designs,Danbury CT (Temp) Answered inbound calls from customers Processed orders placed over the internet and by phone Created quotes for prospective and current customers Processed returns for merchandise Handled Amazon and eBay customers questions and related communication on a daily basis Processed customer requests through Zendesk Reviewed and processed orders that were on back order Collaborated with the shipping department to expedite shipments of orders Cartus Inc., Danbury CT (Temp-hire) April 2012 Jan 2014 Customer Service Representative/Asset Recovery Financial Consultant Facilitated financial packages for borrowers facing foreclosure and looking to get an approved short sale on their property Obtained required financial documents per Servicers/Investors guidelines within set time frames Completed applicable data items in Atlas and/ortasks in the Investors systems,if applicable Reviewed files to confirm all documents that may be required are received and valid to create a complete financial package to submit to the Servicer/Investor Entered financial information according to client specifications including spreadsheets, templates, Servicers systems such as Atlas, Access and Citrix PHH system Submitted complete financial packages for audit purposes in order to verify that all documents and calculations are in good order to forward the file to the next processor Handled high volume inbound and outbound call volume within the financial team lines Consistently met or exceeded team metric standards on a monthly basis Maintained excellent relationships with coworkers as well as outside Brokers to expedite creating complete financial packages Recognized by management, coworkers and outside clients/borrowers concerning my excellent customer services skills using the company MAGIC practices
- 2. Received company BRAVO awards for individual excellence in adhering to company core values including Service, Financial responsibility, Respect, Collaboration and Ethical Behavior J Morrissey, Windsor CT Sept 2010 April 2012 Neopost Inc, Milford CT (Temp) Lease Administrator Processed terminations of customer leases that had matured or were considered bad debt to the company Researched accounts for fund transfers and between customer leases as well as calculated credit requests for customer Answered inbound call from dealers and sales reps providing information concerning customers and contracts Contacted dealers and reps of maturing leases along with creating quotes to be used by dealers and reps to create possible new business opportunities Processed changes to leases including PO changes and updating meter rental information Excelled in managing time in a high volume and fast past business environment Cooper Surgical Inc., Trumbull CT July 2008 Sept 2010 Customer Service Representative Answered inbound calls in a fast paced call center Utilized multi-tasking skills to make sure that orders were processed correctly Coordinated with shipping when needed for time sensitive matters Processed orders via phone and fax for customers in an expedited manner Helped customer navigate our website for product information Handled customer issues and resolved with immediate response Worked with Accounting department with any invoice issues when needed Collaborated with my otherco-workers to ensure 100% satisfaction of our customers Was recognized by my supervisors and manager for my extensive customer service skills PREVIOUS EXPERIENCE IN PA Cigna Tel-Drug, Horsham PA Senior Customer Service Representative Assisted patients with ordering injectable medications within our specialty department Answered inbound calls from patients and doctors concerning accounts and medication refills Provided high standard of service in a high call volume environment Maintained 100% customer service scores on all call quality checked by QA department Orthovita Inc., Malvern PA Sales Services Liaison Provided high end service support for all reps and hospitals in Northeastern US territory Updated and managed customer accounts Handled Credits and billing issues in the department Collaborated in updating department procedures with internal paperwork and service PFPC Global Fund Services Inc., King of PrussiaPA Broker Services /Trade /Investor Services Specialist Provided prompt and accurate responses to account inquiries Efficiently resolved broker and shareholderissued and provided follow-up to inquiries Organized and distributed new employees with Reference Manuals Maintained high QA scores levels in customer service Recognized for high quality and excellence in customer service by fund clients Participated in HR classes for continued Education: Focus Training and Building Client Rapport Collaborated with the creation of new forms and information sheets forthe department Served as back-up coverage for other departments when needed Processed incoming and outgoing wire transfers on a scheduled daily basis for our client accounts and completed Met the Divisions strict QA standard of 98% or higher for Settlement and Reconciliation