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Help Desk HelppariNeuvontayksikk旦, joka palvelee yrityksen asiakkaita tai omaa henkil旦kuntaa (Wikipedia)
Help DeskOlennainen osa k辰ytt旦tukeaAsiakkaat voivat ollaYrityksen omaa henkil旦kuntaaSis辰inen HDUlkoiset asiakkaatUlkoinen k辰ytt旦tuki /HDSyntyyn vaikuttanut tietotekniikan k辰yt旦n yleistyminen ja hajautus
Sis辰inen HD, yleist辰Sis辰inen p辰ivystyspoliklinikkaKaikille tarjotaan apuaKokonaispalvelun periaateKeskitetty palvelupiste ottaa tukipyynn旦n vastaan ja huolehtii sen ratkaisustaSalpaus: esim. tukipyynt旦lomakkeella tai soitto 5555 (sis辰puhelu)Teht辰v辰t voi vaihdella ty旦paikan sis辰isist辰 ict-asioistayleispalveluihinTila- ja laitevaraukset, av-v辰lineetPalvelupyynn旦t rekister旦id辰辰n tietokantoihin niiden vastaanoton yhteydess辰Osa ongelmista ratkeaa v辰litt旦m辰sti puhelun aikanaApuna ongelmanratkaisutietokanta tai FAQOsa ongelmista ratkeaa et辰k辰yt旦n avullaTukihenkil旦 ottaa et辰hallintaohjelman avulla k辰ytt辰j辰n tietokoneen haltuunsaMuut palvelupyynn旦t jaetaan k辰yt旦ss辰 oleville henkil旦illePalvelupyynt旦 s辰ilyy avoimena ty旦listalla kunnes se on kuitattu tehdyksi asiakkaalle (tukipyynn旦n l辰hett辰j辰lle, asiakkaalle)Suunnitellut toimitusajat ilmoitetaan asiakkaallePalvelupyynn旦t (historiatieto) tukee yrityksen tietokoneiden k辰ytt辰jien koulutustoimintaa
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Help Desk 2009

  • 1. Help Desk HelppariNeuvontayksikk旦, joka palvelee yrityksen asiakkaita tai omaa henkil旦kuntaa (Wikipedia)
  • 2. Help DeskOlennainen osa k辰ytt旦tukeaAsiakkaat voivat ollaYrityksen omaa henkil旦kuntaaSis辰inen HDUlkoiset asiakkaatUlkoinen k辰ytt旦tuki /HDSyntyyn vaikuttanut tietotekniikan k辰yt旦n yleistyminen ja hajautus
  • 3. Sis辰inen HD, yleist辰Sis辰inen p辰ivystyspoliklinikkaKaikille tarjotaan apuaKokonaispalvelun periaateKeskitetty palvelupiste ottaa tukipyynn旦n vastaan ja huolehtii sen ratkaisustaSalpaus: esim. tukipyynt旦lomakkeella tai soitto 5555 (sis辰puhelu)Teht辰v辰t voi vaihdella ty旦paikan sis辰isist辰 ict-asioistayleispalveluihinTila- ja laitevaraukset, av-v辰lineetPalvelupyynn旦t rekister旦id辰辰n tietokantoihin niiden vastaanoton yhteydess辰Osa ongelmista ratkeaa v辰litt旦m辰sti puhelun aikanaApuna ongelmanratkaisutietokanta tai FAQOsa ongelmista ratkeaa et辰k辰yt旦n avullaTukihenkil旦 ottaa et辰hallintaohjelman avulla k辰ytt辰j辰n tietokoneen haltuunsaMuut palvelupyynn旦t jaetaan k辰yt旦ss辰 oleville henkil旦illePalvelupyynt旦 s辰ilyy avoimena ty旦listalla kunnes se on kuitattu tehdyksi asiakkaalle (tukipyynn旦n l辰hett辰j辰lle, asiakkaalle)Suunnitellut toimitusajat ilmoitetaan asiakkaallePalvelupyynn旦t (historiatieto) tukee yrityksen tietokoneiden k辰ytt辰jien koulutustoimintaa