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Helping Skills

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This document provides training on helping skills for RA staff. It defines key terms like proxemics, active listening, reflecting, and summarizing. It also outlines the SOLER technique for active listening, which involves squaring your body to the speaker, having an open posture, leaning toward them, making eye contact, and relaxing while listening. The document aims to demonstrate these helping skills and discuss when to apply them appropriately.

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Helping Skills RA Training 2008
Objectives Define the terms: Proxemics, Active Listening, Reflecting, Summarizing, Referring Name the components of SOLER active listening techniques Demonstrate active listening utilizing the SOLER techniques List situations where applying helping skills is appropriate
Proxemics Awareness (and study of) the distance between people and the effect this spatial difference has on context and culture.
ACTIVE LISTENING
SOLER S quarely facing speaker O pen your posture L ean towards the speaker E ye contact is maintained R elax while listening
Reflecting
Summarizing
Referring Judicial Affairs University Health Center
PRACTICE

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Helping Skills