HerreraRes2016
- 1. Adolfo J. Herrera 220 W 74th Place #223 Hialeah Fl. 33014 Ph# 305-975-3748 adolfojherrera@gmail.com Dedicated customer service manager with years of experience in retail and security service settings. Consistently improving bottom line and response times within a variety of operations and capacities. OBJECTIVE A challenging and rewarding position in an in demand industry while being offered a challenging work environment to be able to handle multiple tasks efficiently & accurately. While utilizing my vast experience in a variety of fields. Meanwhile executing industry goals and corporate vision. SUMMARY Respected builder and leader of customer-focused teams 10+ years of experience in retail and security services settings Experienced in Microsoft Office, Excel, PowerPoint, Macintosh OS, PC, Windows ME/XP/Vista. Strong Focus of Customer Relations EXPERIENCE: Games Workshop Miami, Florida 2014-present Managing a niche market retailer. Increasing sales volume while promoting the product to an expanding market. Responsible for maintaining inventory and merchandising. Engaging with customers to ensure that their needs regarding this specific hobby are met. Platinum Security Group Miami, Florida 2010-2013 Supervise and train officers on regular and site specialized operations. Responsible for securing property and facilities at various contracts. Ensuring that security staff focuses on providing excellent customer service to all residents and guests at the contract site. Nuestro Hogar ALF Miami, Florida 2007-2010 Directed 8 employees and maintained high standards in sanitation and safety while complying with regulatory procedures. Overseeing the complete functions of the office, including delegating tasks, assisting with client needs, and scheduling necessary appointments.
- 2. Williams Sonoma Home Miami, Florida 2005-2007 Oversee the complete functions of backroom including stockroom and offsite storage. Supervise and coordinate efforts of shipping receiving team to ensure shipment is processed correctly. Aid in accurately maintaining inventory records and maintaining of stockroom and remote storage locations. Perform operational functions to ensure the store meets the companys guidelines. EDUCATION Florida International University Miami, Florida 1994-1996 In Progress - B.A. in History