Cultural Competency
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Powerpoint accompanying workshop session from the Homeless and Housing Coalition of Kentucky's 2013 conference. Presented by Isela Arras, Kentucky Domestic Violence Association Social Service providers are charged with the ethical responsibility to be culturally competent. This workshop applies the three presumptions about the dominant culture – innocence, worthiness, and competence – to the roles of social service providers in a practical manner, allowing participants to have clear examples illustrating the importance of cultural competent practice, social service provision, interactions and policies. This workshop is hands-on and participant-driven, creating a framework for participants to utilize these presumptions when striving for culturally competent practice.
Cultural Competency
- 1. 1 Cultural Competency Isela Arras, Kentucky Domestic Violence Association Iarras@kdva.org 502-209-5382
- 2. 2 NASW Definition: Cultural Competency ï‚– Refers to the process by which individuals and systems respond respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.
- 3. 3 Cultural Competency ï‚–What is cultural competency? ï‚–How do we define cultural competency? ï‚–Any definition of cultural competency should focus on US, not THEM
- 4. 4 What patient would you rather have? ___A is kind and appreciative. She cannot talk too much, but is otherwise communicative. She is friendly, fearless, and inquisitive. She looks good and is relatively self-sufficient. She asks about the nurse's well-being and sleeps through the night. ___B is self-centered. He cries, and can’t walk or talk. He is incontinent and can't feed himself. He is bald, and cranky. He wakes up at all hours of the night. ___C is grouchy, and something of a hypochondriac. He is scraggly- looking. He needs help walking, but can take care of himself when he reaches his destination. He sleeps, but not a lot.
- 5. 5 A B C
- 6. 6 Three Presumptions 1.Innocence 2.Worthiness 3.Competence ï‚– Handout: Vision, Privilege, and the Limits of Tolerance
- 7. 7 Presumption of Innocence ï‚–I know that I have dominant culture privilege because I get the presumption of innocence. ï‚–When something goes wrong around me, people do not look to me first, or even second, as a probable cause of the problem.
- 8. 8 Presumption of Worthiness ï‚– The presumption that I am worthy, deserving and good enough to receive attention, services, respect, and the benefit of the doubt. ï‚– This presumption can operate in many different contexts. As a white, upper middle class, heterosexual who does not have a visible disability, I will be taken at face value as a good candidate for a bank loan, a desired applicant for a job, a sought-after buyer of a house, and a customer who should be served as soon as possible. ï‚– This presumption is strengthened if I am with my partner, who is a similarly privileged white man.
- 9. 9 Presumption of Competence ï‚– The last presumption given to members of the dominant culture is the presumption of competence. ï‚– In all of the jobs I have ever had, I was always treated as if I was competent, and then given the autonomy, encouragement, and feedback to prove it. ï‚– In nearly all of the experiences I ever had or continue to have as a student, I walk in and I am given the presumption of competence.
- 10. 1010
- 11. 11 Example: Anita Green ï‚–Read case example in groups ï‚–How can we afford Anita Green: ï‚–Innocence ï‚–Worthiness ï‚–Competence
- 12. 12 Implications for…  Practice  Policies  Procedures
- 13. 13 Contact Information ï‚–Isela Arras, iarras@kdva.org ï‚–Kentucky Domestic Violence Association ï‚–Director of Training ï‚–502-209-5382 ï‚–859-388-0844
Editor's Notes
- #4: Set of characteristics (checklists) Extra considerate Don ’t want to offend Exception Sensitivity Known by many names
- #8: Innocence: When something goes wrong around me, people do not look to me first, or even second, as a probable cause of the problem. READ the article for 2 paragraphs. Starts with Green. If native born: For immigrant women: it must be in their culture. When the non-dominant culture is male: for example rape victims: what was she wearing? What did she do? How much did she have to drink? Again, even though those are statements made about THEM, really those statements are coming from US. Sometimes as service providers. Read 2 paragraphs: Starts with: Pink
- #9: Worthiness: By the By the "presumption of worthiness," I mean the presumption that I am worthy, deserving and good enough to receive attention, services, respect and the benefit of the doubt. Read article paragraph---reiterate that in KY we still have the law that allows non-citizens property to be taken away. -Services-Language Access --we make the decision NOT to be language accessible or even advocate for access, believing that this doesn ’t affect us again making this assumption from inside US, from our beliefs and values, NOT from the person in front of us. -How do we deny women the assumption of worthiness?
- #10: Competence: Read Green paragraph. How can we undermine the assumption of competence of women when they seek our services? What about immigrant women? How do we NOT afford immigrant women the assumption of competence?
- #12: How can we afford victims of domestic violence, immigrant women assumptions of Innocence, Competence, and Worthiness?
- #13: Recognize that it is impossible to avoid receiving misinformation about different groups.Examine generalizations that you hear about different groups.Broaden your understanding and sensitivity through a variety of means.Listen to expressions of stereotypes about other groups. Gather information from the individual. Be aware of your thought process.Reach beyond your comfort level.Avoid the temptation to generalize ç´¡ pply only to the situation in which you received it.Increase your attention to cultural information. Recognize that you are part of a movement...look for allies and supporters.