Hire Guidelines March 2012
- 1. Hire Guidelines All hires are subject to our Standard Terms and Conditions of Hire, a copy of which are attached. Delivery Lead Times We have a usual lead time of 2 working days for a single standard storage container and 5 working days for a single standard accommodation unit from the day an order is received by us. All lead times are subject to availability of stock. Timed Delivery and Collection Due to factors outside our control (traffic, hold up on sites, etc) we cannot guarantee a timed delivery slot. All units will normally be delivered between 8.00am and 5.00pm. We will do our utmost to meet requests for early/late or am/pm deliveries, but cannot guarantee this and additional charges may apply. Waiting Charges If a driver has to wait on site to off load or collect a unit, a waiting charge of £75 plus VAT per hour will be charged after the first 30 minutes. Cancellation Charges Any cancellations made less than 24 hours prior to delivery or collection will incur the full delivery or collection charges. Non-Delivery or Collection of Units If we are unable to deliver or collect a unit because of site access or other issues, the full delivery and collection charge will be incurred. Site Access Please ensure your site is fully prepared for delivery on a HIAB (craned) or articulated delivery lorry. If you are concerned about site access or ground conditions please contact us well in advance of delivery or collection so that we can discuss the options with you. Unless we have agreed otherwise, you are responsible for the provision and connection of mains services and drainage. Off Hire and Collection Please provide 5 working days notice before collection. We will off-hire the units within 48 hours of notification and aim to collect within 7 working days. Minimum Hire Period All hires are made for a minimum initial period of 4 weeks. Damage Charges The unit will be checked for damages once it is off hired and we will charge you for any damages incurred during the hire. You can opt to take out our Damage Waiver Plan which will significantly reduce the risk of charges being incurred. Please refer to our Damage Waiver Terms and Conditions for full details. Before Collection Before collection, be sure to remove all of your personal property, dispose of any rubbish and make the unit available in a clean condition, suitable for immediate use by another customer. Failure to do so will result in an additional cleaning charge. Containers should be left unlocked with the padlock and keys placed inside the container. Airing your Container Containers left locked for prolonged periods can sometimes be subject to condensation. You can minimize condensation by ensuring that all goods stored are dry, and by regularly opening container doors. Ask us for details of our Absorbapole product, which can help to reduce problems caused by condensation. Problems with your Unit We aim to ensure that all our products reach you in good condition. However, if you have any problems during the life of the hire, please contact us immediately so we can promptly remedy and correct any faults. If you have any questions please call us on 0800 023 7130 Further information is also available on our website - www.mobilemini.co.uk/customercare