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THE
SCALED AGILE FRAMEWORK
MIGHT BE
HANG ONTO YOUR HATSGOOD FOR DESIGN
Jen Fabrizi
Design Director, Strategy & Research
Travelers
River Brandon
Design Director, Design System Product Owner
Travelers
DISCLAIMER: The opinions and views expressed in this presentation are those of the authors and do not necessarily reflect the position of Travelers.
Not EXPERTS
WHY ARE WE HERE?
#OwnTheFramework
WHAT IS SAFe?
RUN AWAY
LOL, AMIRITE?
BACK TO BASICS
LEAN, AGILE, LEAN UX
 Dedicated, accountable, cross-functional teams
 Collaborative, iterative, responsive
 User-centric, hypothesis-driven, measurable
 Continuous, on-demand, value-oriented
 Manage across portfolios and orgs
 Create and sustain platforms
 Use Kanban and Scrum for
different needs, and stay in sync
SAFe CAN HELP US
IF ITS NOT LEAN,
IF ITS NOT AGILE,
ITS NOT SAFe
RIDING THE
RELEASE TRAIN
Busting design myths in Scaled Agile
WERE AGILE.*
MYTH #1
* EXCEPT FOR UX
WHERES THE UX?
BEWARE
THE TRAP OF
SHARED 皆掘檎閣鴛遺掘皆
YOURE ON THE TEAM
HANG YOUR HAT 或鰻
FOR THE
INTE-GREAT-ER
GOOD
FUNNEL RESEARCH ANALYSIS
PORTFOLIO
BACKLOG IMPLEMENTING DONE
PORTFOLIO KANBAN
WE HAVE TO SPELL IT OUT
ALL BIG IDEAS
WELCOME
DESIGN HAPPENS HERE!
FUNNEL ANALYSIS BACKLOG IMPLEMENTING VALIDATING DEPLOYING
PROGRAM KANBAN
DESIGN HAPPENS HERE!
A HYPOTHESIS IS WORTH A THOUSAND REQUIREMENTS
LAYING DOWN TRACKS
ENABLERS
EPICS FEATURES STORIES> >
TYPES OF ENABLERS
Exploration
Enablers
Architecture
Enablers
Infrastructure
Enablers
Compliance
Enablers
FUNNEL RESEARCH ANALYSIS
PORTFOLIO
BACKLOG IMPLEMENTING DONE
PORTFOLIO KANBAN
EXPLORATION ENABLERS
 Support research and
prototyping to understand
user needs and explore
solution options
 Can be epics, features, or
stories
 Are managed through the
portfolio and program
Kanbans
FUNNEL RESEARCH ANALYSIS
PORTFOLIO
BACKLOG IMPLEMENTING DONE
PORTFOLIO KANBAN
FUNNEL ANALYSIS BACKLOG
IMPLEMENTIN
G VALIDATING DEPLOYING
PROGRAM KANBAN
BEHAVIORS & ATTITUDES
 Make it your job to learn SAFe
 Collaborate to define how much is
enough
 Listen, empathize, act
DESIGN ON DEMAND
MYTH #2
ORDERS UP!
REQUIREMENTS ARCHITECTURE DESIGN BUILD TEST RELEASE MEASURE
REQ
UIRE
MEN
TS
ARC
HITE
CTU
RE
DESI
GN
BUIL
D
TEST
RELE
ASE
MEA
SUR
E
FASTER, WATERFALL!
#Tragile
REQ
UIRE
MEN
TS
ARC
HITE
CTU
RE
DESI
GN
BUIL
D
TEST
RELE
ASE
MEA
SUR
E
REQ
UIRE
MEN
TS
ARC
HITE
CTU
RE
DESI
GN
BUIL
D
TEST
RELE
ASE
MEA
SUR
E
#WaterScrumFall #WaterFail
#KillHandoffs
Hang your hat 看稼
XD IT
PM
ZONE OF HAPPINESS
GREAT EXPERIENCES
NOT MADE HERE
AWESOME
RESULTS
#Besties
DESIGN AND PRODUCT MANAGEMENT
INVITE EVERYONE
MAKE THE SOLUTION
MAKE THE DECISIONS
CO-CREATE
DOCUMENT DECISIONS
#ShowYourWork
BEHAVIORS & ATTITUDES
 Step into the void
 Address fears
 Practice confidence and authority
MACHINE FOR DELIVERY
MYTH #3
TOILING IN THE
FEATURE FACTORY
GIVE WORK MEANING
WORK IS SOCIAL
MAKE WORK HUMAN
Real
World
Information
FeedbackDecision Mental
Model
Decision-Making
Rules
DOUBLE-LOOP LEARNING
HANG YOUR HAT 或鰻
CONTINUOUS DELIVERY PIPELINE
Hypothesize Build Measure
Learn
Continuous
Exploration
Continuous
Integration
Continuous
Deployment
IDEAS CAN COME
FROM ANYWHERE
INNOVATION
1% INSPIRATION,
99% PERSPIRATION
RELAX, WE HAVE
TIME FOR THAT
BEHAVIORS & ATTITUDES
 Treat design work like its
knowledge management
 Get your head out of your laptop
 Show, dont tell
DESIGN IS DIFFERENT
MYTH #4
IM SPECIAL!
THE DESIGN
OF EXPERIENCE
THE
DESIGNOF
EXPERIENCE
HANG YOUR HAT 或鰻
Culture of shared
responsibility
Lean flow to 
accelerate delivery
The UX is 
what we make 
together
Recovery enables 
low-risk releases
Automation of
continuous delivery
pipeline
Measure everything
SAFe DevOps
Design work 
is part of making 
the solution
Common design
toolchain and cycles of
activity
Resilient design
enables learning 
and adjusting
UX OKRs
SAFe
DesignOps
DESIGN STAFFING
PORTFOLIO
Epic Owners
PROGRAM (RELEASE TRAIN) SCRUM TEAM
Product MgmtSys Arch
RTE
Product OwnerDev Team
Scrum Master
Enterprise Arch
Lean Portfolio
Mgmt
DESIGN STAFFING
PORTFOLIO PROGRAM (RELEASE TRAIN) SCRUM TEAM
Product MgmtSys Arch
RTE
Product OwnerDev Team
Scrum Master
Epic Owners Enterprise Arch
Lean Portfolio
Mgmt
Epic Owners Enterprise Arch
Lean Portfolio
Mgmt
DESIGN STAFFING
PORTFOLIO PROGRAM (RELEASE TRAIN) SCRUM TEAM
Product MgmtSys Arch
RTE
Product OwnerDev Team
Scrum Master
Design Strategy & Research
1+ PER PORTFOLIO
Design Lead and Researcher
1 EACH
Product/UI Designers
1 PER SCRUM TEAM*
DMO
Design Management Office
PEOPLE - PROCESS - TOOLS
Epic Owners Enterprise Arch
Lean Portfolio
Mgmt
PORTFOLIO PROGRAM (RELEASE TRAIN) SCRUM TEAM
Product MgmtSys Arch
RTE
Product OwnerDev Team
Scrum Master
#SpheresOfInfluence #YMMV
BEHAVIORS & ATTITUDES
 Take design seriously
 Be business-minded
 Share ownership
IN SUMMARY
 Embrace SAFe but dont drink the KoolAid
 Some flaws with SAFe are inherent in the framework
 Some flaws with SAFe are because of a mismatch
between representations and intent
 Some flaws with SAFe are due to immaturity with the
framework and how its being used
#OwnTheFramework#LikeABoss
QUESTIONS?
@jenniferfabrizi
womentalkdesign.com/jennifer-fabrizi/
@rvr
rvr.design
Scaled Agile Framework
Scaled Agile Framework
Scaled Agile Incorporated
SAFe certification and training
Agile Methods
Agile Alliance
Lean UX
Lean UX Book
Lean UX and the SAFe PI Life Cycle
REFERENCES
L.A.F.A.B.L.E
Mountain Goat Software Blog
Design studio image
Courtesy of Dark Horse GmbH
Animated GIFs
https://giphy.com/

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