際際滷

際際滷Share a Scribd company logo

Home Health Tech Is Here To Stay Are You 2011 Final Rough Draft

Laura Mitchell
Laura Mitchell

In an economy where markets are drying up left and right, theres one market that we can guarantee will only grow:The Aging & Technology Industry.This year alone, 7000 boomers will turn 65 every day while demanding a NEW and sustainable AGING IN PLACE model of care. Delivered by a true integration expert, the solution combines standard home automation and smart home technologies complete with wireless tele-medicine, brain fitness and socialization features.Learn about the future of aging and technology, why you should get involved and how to start. Presentation by Laura Mitchell, GrandCare\'s VP Marketing, at CEDIA 2011 Panelists: Jim Gleason, Peter Radsliff

1 of 37
Downloaded 15 times
HOME HEALTH IS HERE TO STAY.ARE YOU?
Home Health Tech is Here to StayAre You? In an economy where markets are drying up left and right, theres one market that we can guarantee will only grow: The Aging & Technology Industry. This year alone, 7000 boomers will turn 65 every day while demanding a NEW and sustainable AGING IN PLACE model of care. Delivered by a true integration expert, the solution combines standard home automation and smart home technologies complete with wireless tele-medicine, brain fitness and socialization features. Learn about the future of aging and technology, why you should get involved and how to start.
Agenda The Opportunity The Technology Arena Why This is a Good Time to be involved Basic Overview of Technologies Available Marketing How to get started? Successful Marketing Campaigns Implementation Getting your foot in the door The Pitch The Installation/Follow-up Question/Answer Session
About Your Moderator Laura Mitchell VP Marketing GrandCare Systems laura@grandcare.com 262-338-6147 Join our Online Communities! GC Website: www.grandcare.com GC Forums: http://dealerweb.grandcare.com GC Blog: http://grandcare.wordpress.com/ LinkedIn: www.linkedin.com/groups?about=&gid=2043956&trk=anet_ug_grppro Twitter: @grandcare Boomer Authority: GrandCare : Facebook: http://www.facebook.com/pages/GrandCare-Systems-Corporate-HQ/163121913734858 Squidoo: http://www.squidoo.com/grandcare-systems YouTube: http://www.youtube.com/gcsys Blog: http://grandcare.wordpress.com Convore: https://convore.com/grandcare-home-health-tech/ Digg: http://digg.com/grandcare Industry Aging/Tech Webinar: GrandCare hosts an industry-wide Aging/Technology Webinar (the 1st and 3rd Thursday of each month) at 2pm Eastern Time (http://grandcaresystems.webex.com) for aging/technology industry participants, GrandCare Distributors, GC-Partners and other interested individuals. Its a free webinar and GrandCare staff is always available to field questions, take suggestions, offer answers, etc. This webinar has been available since 2008 and is thought of as a key aging/technology resource.
Your Esteemed Panel Tom Morgan Peter Radsliff Jim Gleason
The Opportunity What is the opportunity? The Opportunity Who is affected? Why this industry NEEDS YOU! Why this industry is GOOD for YOU!
Disruptive Demographics For almost every Disruptive Demographic, there is almost always an enabling solution
The Opportunity "I believe the seniors are our Future"
What is the Opportunity 2/3 of all people that have ever lived to age 65 are ALIVE TODAY By 2050 there will be one million people over 100 years of age 90% of Americans believe caregiving is a family responsibility A Recent Study showed the majority of Seniors polled feared Nursing Homes worse than death More than 44 million Americans are family caregivers for a spouse, parent, relative or friend
About Your Panel Tom Morgan CTO and VP Worthington University Worthington Distribution tom@worthdist.com 800-282-8864 Worthington Distribution Can Provide Product Competitive Pricing 200 Page Catalog Great Stocking Levels Tafton, PA Las Vegas, NV Knowledgeable, Helpful Staff Training Worthington University On-Line Knowledge Base Technical Support System Design Support
Technology Arena: Overview RF Personal Emergency Activities of Daily Living Response (PERS) Sensors Fall Detection Wellness Monitoring Technology Objectives Safety Wellness Communication Communication
Technology Arena: PERS PERS: Personal Emergency Response System A communication system which links an individual to emergency response even if that person is unable to use the telephone A transmitter causes a receiver to automatically dial a monitoring station. Personal Emergency A highly-trained emergency rescue Response (PERS) dispatcher is responsible for evaluating the situation and requesting the appropriate help. Fall Detection
Technology Arena: ADL Monitoring ADL: Activities of Daily Living Monitoring Small, wireless electronic sensors are placed in strategic areas of the residence. These sensors monitor typical daily living activities of the occupant Both proprietary, and open standard RF technologies are used depending on the system An intelligent device monitors the Activities of Daily Living transmission and reports activity or the Sensors lack of activity to family members or a monitoring station Things to watch for Wandering Movement during day hours Everything is Ok Movement at night Sleep Walking Incontinence House Temperature Phone Calls to the home
Technology Arena: Wellness Monitoring Medication The failure to take drugs on time in the dosages prescribed, is as dangerous and costly as many illnesses 3 Processes for medication management Manual Administration Personnel = Expensive Medication Reminders Self Administered Complete faith in the user ADL Monitored Self Administered Provides reminders to the users and notification to Caregivers for non-compliance Less expensive than manual administration with effective checks and balances Medication Dispensers
Technology Arena: Wellness Monitoring Wellness Data If your company is going to be involved with personal medical data your company must be HIPAA compliant Health Insurance Portability and Accountability Act Chronic Disease: Early Detection is Important Blood Pressure Regular readings allows a patient to be viewed on a wider timeline showing trends Wellness data can be shared with physicians during regular vists Caregivers can view wellness data to look for trends Blood Oxygen The collecting wellness data shows the Loved one is adhering to the routine and is working to stay well Blood Glucose Weight
Technology Arena: Communication Socialization Often the forgotten element of aging As sense of purpose is an important element in the will to live, constant communication is as effective as any medication E-mail Messages Not all Loved ones can run a computer: Presto PC Services You Tube, Skype, FaceBook, The Web, Photographs Communication Some Systems combined these into simple to use interfaces: GrandCare Keep the Loved one part of the family by including them in family life
Technology Arena: Brain Fitness Brian fitness Every seventy-one seconds, another senior is diagnosed with Alzheimers disease* Researchers found that stimulating leisure activities were associated with a 50% reduction in risk of dementia** Among a subset of participants that developed dementia, researchers found that participant(s) who reported frequent participation in cognitive activities had accelerated decline delayed by 1.29 years*** The Solution: Stay mentally challenged Games Checkers, Chess, Solitaire, Sudoku, Etc. Activities Word Skills, Image Recognition, Memory Skills, Etc. * www.dakim.com ** Leisure activities and the risk of dementia in the elderly: The Three-City study (2009) *** Cognitive activities delay onset of memory decline in persons who develop dementia (2009)
The Approach: Peter Radsliff Marketing What do you need to know? How to get started? Successful Marketing Campaigns Examples of Real Life Marketing Success
About Your Panel Peter Radsliff CEO, Presto Services Inc. Chairman, Aging Technology Alliance peter.radsliff@presto.com 415.850.1971 Computerless Email ( Presto.com ) Your Aging Industry Trade Group - Proven product & service Promoting the awareness, benefits and value of member products & - Great door opener services for our aging society - Recurring revenue opportunity Member Benefits ( AgeTek.org ) - Access to like-minded business leaders - Strength through collective action and initiatives - Action to shape the future of an industry, and society!
The Approach: Peter Radsliff Fundamental Marketing Questions What is your business story? Do you need a new brand or division? Who are you going to sell to? Are you going to need to hire someone? What spells success or failure?
The Approach: Peter Radsliff What Product Categories Will You Provide? Communication Home Safety & Engagement & Security Email Security Ask yourself: Videophone PERS Mobile phone What categories Home monitoring Computer will you provide? Which are closest to what you do? Health & Will you generalize Learning & Wellness or specialize? Contribution Telehealth Networking Medication dispensing Legacy & reminders Education & learning Disease management Fitness
The Approach: Peter Radsliff Understand the Continuum of Care Where are Systems Integrator? Ask yourself: you? Where are the business opportunities here? Where are the clients? Source: The MetLife Report on Aging in Place 2.0 in conjunction with Louis Tennenbaum, CAPS, CAASH
The Approach: Peter Radsliff Fill in the blanks for your business: For (describe your customer) in need of (describe their need), (your business name here) is the (describe your type of product or business) that (describe your business value proposition). The reason isor how you do itis: (describe your value-add).
The Approach: Peter Radsliff Fill in the blanks for your business: For (describe your customer) in need of (describe their need), (your business name here) is the (describe your type of product or business) that (describe your business value proposition). The reason isor how you do itis: (describe your value-add). Heres an Example: For (family members who make decisions about the support and care of their aging parents) in need of (a simple, convenient, and cost-effective way to communicate with them), (Presto) is the (communications tool) that (seamlessly bridges the technology gap and redefines the way families can share their lives, conversations and information). The reason is that Presto uses a specially-designer printer & online service that allows the whole family to use the method of communication they each prefer. Until you do this for your business, you cant build a marketing plan.
The Approach: Peter Radsliff Heres an Example for an Integrator: For (family members who make decisions about the support and care of their aging parents) in need of (simple, convenient, and cost-effective ways to help them age safely in their own home), (AIP, Inc.) is (your local aging-in-place expert) who (analyzes your parents needs and then recommends and installs the right systems to help them live comfortably). The reason is that (AIP has learned how to integrate systems that are easy to live with and that provide the peace of mind that you, and your parents deserve). What is Your Business Value?
Technology Arena: Communication Elder Socialization A means for socialization is an often forgotten element of aging. A sense of purpose is an important element in the will to live. Consistent communication is as effective as any medication. Email & photos for elders who use computers Also YouTube, Skype, and Facebook Installable solutions are now available. Integrated communication or monitoring systems: GrandCare, Telekin, Sonamba, Halo Computerless communication systems: socialization solutions abound Tablet, Presto Mail, Celery Installing systems for family socialization is important plus an excellent business opportunity
The Approach: Peter Radsliff Starting a relationship, determining needs Example socialization solutions: Which is right for your client? GrandCare Apple Standard PC with MyGait Presto HomeBase iPad PC Famililink Go Computer Computerless Email It depends on your clients abilities desire history support open-mindedness life stage budget This is your value-add!
The Installation: Jim Gleason FromConsultation to Installation Getting your foot in the door The Consultation The Pitch The Installation Pre-install work Assessment Follow-up
From Consultation to Installation Family Consultation Discuss Needs Discuss Potential Solutions to Assist Client Interview (likes, hobbies, interests to help with Communications) Go through full explanation ensure Primary Caregiver/Responder & communicators Determine Model & Sensors Price & Payment Schedule (renting/buying?) Have client sign end user licensing agreement/hipaa agreement Appt to Survey the Home Verify Internet Connection Ensure there will be no signal /sensor placement troubles Verify exact sensors/placement Assess if router will be needed Set Installation Date Prep work for installation Family Orientation How to add more caregivers/users add communications before installation initial rules- train family on rules Preset Sensors/Network (if possible) Set up family Online with user names/passwords Perform Installation Better to not SECURE anything to walls until you KNOW its a good place for the sensor Rodeo Clown Theory (hit the explanation sweet spot not over, not under) Set 2 week check-up with Family 2 Week Check-up Assess information Are they getting what they want? Set Appropriate Rules Adjust sensors if needed
Getting Your Foot In The Door Customers wont line up at your door! Existing Customer Base Local Networking Chamber of Commerce Local Independent/Assisted Living Groups/Companies that provide service to Disabled/Elderly Lions, VFW, Legion. Partner with Non-technology providers
Im in!! Now What?? Consult! Know the products that are out there and how they are applied! What are the needs and Wants? What technology will fit best? Do you need more than one technology? Make Recommendations.you are the experts! Dont Have a Solution? Ask your distributors. What is the budget? Can more than one person pay? Lease options Rentals
The Pitch Continue to educate/consult Show savings compared to other options Include a service contract $10 ~ $20 / month Plan multiple trips to close the deal! 2 ~ 3 Trips to close Customers will want to see you! Ifyou cant help with an item, refer them to someone else
Pre-install Test your equipment Make Sure all needed items are in place Internet Phone Lines (Remember DSL Filters!) Enough electrical outlets Extra Parts Accounts setup and users entered Documents ~ This is a fast changing market! Always have the latest. User manuals Sales Flyers
The install Plan extra time! Older users take more time to absorb technology They may want to help They WILL want to talk Family training Web training for remote family Just remember, they can get you your next sale! Dont rush it!
Two week Follow-up Ensure all needs are covered, do they need anything else Is the system doing what they wanted it to do? If need be, set or adjust rules for the system Ask for referrals
Questions?? Questions? Thank You!
Home Health Tech is Here to StayAre You? Thank You! - Laura Mitchell - Tom Morgan - Peter Radsliff - Jim Gleason

More Related Content

Home Health Tech Is Here To Stay Are You 2011 Final Rough Draft

  • 1. HOME HEALTH IS HERE TO STAY.ARE YOU?
  • 2. Home Health Tech is Here to StayAre You? In an economy where markets are drying up left and right, theres one market that we can guarantee will only grow: The Aging & Technology Industry. This year alone, 7000 boomers will turn 65 every day while demanding a NEW and sustainable AGING IN PLACE model of care. Delivered by a true integration expert, the solution combines standard home automation and smart home technologies complete with wireless tele-medicine, brain fitness and socialization features. Learn about the future of aging and technology, why you should get involved and how to start.
  • 3. Agenda The Opportunity The Technology Arena Why This is a Good Time to be involved Basic Overview of Technologies Available Marketing How to get started? Successful Marketing Campaigns Implementation Getting your foot in the door The Pitch The Installation/Follow-up Question/Answer Session
  • 4. About Your Moderator Laura Mitchell VP Marketing GrandCare Systems laura@grandcare.com 262-338-6147 Join our Online Communities! GC Website: www.grandcare.com GC Forums: http://dealerweb.grandcare.com GC Blog: http://grandcare.wordpress.com/ LinkedIn: www.linkedin.com/groups?about=&gid=2043956&trk=anet_ug_grppro Twitter: @grandcare Boomer Authority: GrandCare : Facebook: http://www.facebook.com/pages/GrandCare-Systems-Corporate-HQ/163121913734858 Squidoo: http://www.squidoo.com/grandcare-systems YouTube: http://www.youtube.com/gcsys Blog: http://grandcare.wordpress.com Convore: https://convore.com/grandcare-home-health-tech/ Digg: http://digg.com/grandcare Industry Aging/Tech Webinar: GrandCare hosts an industry-wide Aging/Technology Webinar (the 1st and 3rd Thursday of each month) at 2pm Eastern Time (http://grandcaresystems.webex.com) for aging/technology industry participants, GrandCare Distributors, GC-Partners and other interested individuals. Its a free webinar and GrandCare staff is always available to field questions, take suggestions, offer answers, etc. This webinar has been available since 2008 and is thought of as a key aging/technology resource.
  • 5. Your Esteemed Panel Tom Morgan Peter Radsliff Jim Gleason
  • 6. The Opportunity What is the opportunity? The Opportunity Who is affected? Why this industry NEEDS YOU! Why this industry is GOOD for YOU!
  • 7. Disruptive Demographics For almost every Disruptive Demographic, there is almost always an enabling solution
  • 8. The Opportunity "I believe the seniors are our Future"
  • 9. What is the Opportunity 2/3 of all people that have ever lived to age 65 are ALIVE TODAY By 2050 there will be one million people over 100 years of age 90% of Americans believe caregiving is a family responsibility A Recent Study showed the majority of Seniors polled feared Nursing Homes worse than death More than 44 million Americans are family caregivers for a spouse, parent, relative or friend
  • 10. About Your Panel Tom Morgan CTO and VP Worthington University Worthington Distribution tom@worthdist.com 800-282-8864 Worthington Distribution Can Provide Product Competitive Pricing 200 Page Catalog Great Stocking Levels Tafton, PA Las Vegas, NV Knowledgeable, Helpful Staff Training Worthington University On-Line Knowledge Base Technical Support System Design Support
  • 11. Technology Arena: Overview RF Personal Emergency Activities of Daily Living Response (PERS) Sensors Fall Detection Wellness Monitoring Technology Objectives Safety Wellness Communication Communication
  • 12. Technology Arena: PERS PERS: Personal Emergency Response System A communication system which links an individual to emergency response even if that person is unable to use the telephone A transmitter causes a receiver to automatically dial a monitoring station. Personal Emergency A highly-trained emergency rescue Response (PERS) dispatcher is responsible for evaluating the situation and requesting the appropriate help. Fall Detection
  • 13. Technology Arena: ADL Monitoring ADL: Activities of Daily Living Monitoring Small, wireless electronic sensors are placed in strategic areas of the residence. These sensors monitor typical daily living activities of the occupant Both proprietary, and open standard RF technologies are used depending on the system An intelligent device monitors the Activities of Daily Living transmission and reports activity or the Sensors lack of activity to family members or a monitoring station Things to watch for Wandering Movement during day hours Everything is Ok Movement at night Sleep Walking Incontinence House Temperature Phone Calls to the home
  • 14. Technology Arena: Wellness Monitoring Medication The failure to take drugs on time in the dosages prescribed, is as dangerous and costly as many illnesses 3 Processes for medication management Manual Administration Personnel = Expensive Medication Reminders Self Administered Complete faith in the user ADL Monitored Self Administered Provides reminders to the users and notification to Caregivers for non-compliance Less expensive than manual administration with effective checks and balances Medication Dispensers
  • 15. Technology Arena: Wellness Monitoring Wellness Data If your company is going to be involved with personal medical data your company must be HIPAA compliant Health Insurance Portability and Accountability Act Chronic Disease: Early Detection is Important Blood Pressure Regular readings allows a patient to be viewed on a wider timeline showing trends Wellness data can be shared with physicians during regular vists Caregivers can view wellness data to look for trends Blood Oxygen The collecting wellness data shows the Loved one is adhering to the routine and is working to stay well Blood Glucose Weight
  • 16. Technology Arena: Communication Socialization Often the forgotten element of aging As sense of purpose is an important element in the will to live, constant communication is as effective as any medication E-mail Messages Not all Loved ones can run a computer: Presto PC Services You Tube, Skype, FaceBook, The Web, Photographs Communication Some Systems combined these into simple to use interfaces: GrandCare Keep the Loved one part of the family by including them in family life
  • 17. Technology Arena: Brain Fitness Brian fitness Every seventy-one seconds, another senior is diagnosed with Alzheimers disease* Researchers found that stimulating leisure activities were associated with a 50% reduction in risk of dementia** Among a subset of participants that developed dementia, researchers found that participant(s) who reported frequent participation in cognitive activities had accelerated decline delayed by 1.29 years*** The Solution: Stay mentally challenged Games Checkers, Chess, Solitaire, Sudoku, Etc. Activities Word Skills, Image Recognition, Memory Skills, Etc. * www.dakim.com ** Leisure activities and the risk of dementia in the elderly: The Three-City study (2009) *** Cognitive activities delay onset of memory decline in persons who develop dementia (2009)
  • 18. The Approach: Peter Radsliff Marketing What do you need to know? How to get started? Successful Marketing Campaigns Examples of Real Life Marketing Success
  • 19. About Your Panel Peter Radsliff CEO, Presto Services Inc. Chairman, Aging Technology Alliance peter.radsliff@presto.com 415.850.1971 Computerless Email ( Presto.com ) Your Aging Industry Trade Group - Proven product & service Promoting the awareness, benefits and value of member products & - Great door opener services for our aging society - Recurring revenue opportunity Member Benefits ( AgeTek.org ) - Access to like-minded business leaders - Strength through collective action and initiatives - Action to shape the future of an industry, and society!
  • 20. The Approach: Peter Radsliff Fundamental Marketing Questions What is your business story? Do you need a new brand or division? Who are you going to sell to? Are you going to need to hire someone? What spells success or failure?
  • 21. The Approach: Peter Radsliff What Product Categories Will You Provide? Communication Home Safety & Engagement & Security Email Security Ask yourself: Videophone PERS Mobile phone What categories Home monitoring Computer will you provide? Which are closest to what you do? Health & Will you generalize Learning & Wellness or specialize? Contribution Telehealth Networking Medication dispensing Legacy & reminders Education & learning Disease management Fitness
  • 22. The Approach: Peter Radsliff Understand the Continuum of Care Where are Systems Integrator? Ask yourself: you? Where are the business opportunities here? Where are the clients? Source: The MetLife Report on Aging in Place 2.0 in conjunction with Louis Tennenbaum, CAPS, CAASH
  • 23. The Approach: Peter Radsliff Fill in the blanks for your business: For (describe your customer) in need of (describe their need), (your business name here) is the (describe your type of product or business) that (describe your business value proposition). The reason isor how you do itis: (describe your value-add).
  • 24. The Approach: Peter Radsliff Fill in the blanks for your business: For (describe your customer) in need of (describe their need), (your business name here) is the (describe your type of product or business) that (describe your business value proposition). The reason isor how you do itis: (describe your value-add). Heres an Example: For (family members who make decisions about the support and care of their aging parents) in need of (a simple, convenient, and cost-effective way to communicate with them), (Presto) is the (communications tool) that (seamlessly bridges the technology gap and redefines the way families can share their lives, conversations and information). The reason is that Presto uses a specially-designer printer & online service that allows the whole family to use the method of communication they each prefer. Until you do this for your business, you cant build a marketing plan.
  • 25. The Approach: Peter Radsliff Heres an Example for an Integrator: For (family members who make decisions about the support and care of their aging parents) in need of (simple, convenient, and cost-effective ways to help them age safely in their own home), (AIP, Inc.) is (your local aging-in-place expert) who (analyzes your parents needs and then recommends and installs the right systems to help them live comfortably). The reason is that (AIP has learned how to integrate systems that are easy to live with and that provide the peace of mind that you, and your parents deserve). What is Your Business Value?
  • 26. Technology Arena: Communication Elder Socialization A means for socialization is an often forgotten element of aging. A sense of purpose is an important element in the will to live. Consistent communication is as effective as any medication. Email & photos for elders who use computers Also YouTube, Skype, and Facebook Installable solutions are now available. Integrated communication or monitoring systems: GrandCare, Telekin, Sonamba, Halo Computerless communication systems: socialization solutions abound Tablet, Presto Mail, Celery Installing systems for family socialization is important plus an excellent business opportunity
  • 27. The Approach: Peter Radsliff Starting a relationship, determining needs Example socialization solutions: Which is right for your client? GrandCare Apple Standard PC with MyGait Presto HomeBase iPad PC Famililink Go Computer Computerless Email It depends on your clients abilities desire history support open-mindedness life stage budget This is your value-add!
  • 28. The Installation: Jim Gleason FromConsultation to Installation Getting your foot in the door The Consultation The Pitch The Installation Pre-install work Assessment Follow-up
  • 29. From Consultation to Installation Family Consultation Discuss Needs Discuss Potential Solutions to Assist Client Interview (likes, hobbies, interests to help with Communications) Go through full explanation ensure Primary Caregiver/Responder & communicators Determine Model & Sensors Price & Payment Schedule (renting/buying?) Have client sign end user licensing agreement/hipaa agreement Appt to Survey the Home Verify Internet Connection Ensure there will be no signal /sensor placement troubles Verify exact sensors/placement Assess if router will be needed Set Installation Date Prep work for installation Family Orientation How to add more caregivers/users add communications before installation initial rules- train family on rules Preset Sensors/Network (if possible) Set up family Online with user names/passwords Perform Installation Better to not SECURE anything to walls until you KNOW its a good place for the sensor Rodeo Clown Theory (hit the explanation sweet spot not over, not under) Set 2 week check-up with Family 2 Week Check-up Assess information Are they getting what they want? Set Appropriate Rules Adjust sensors if needed
  • 30. Getting Your Foot In The Door Customers wont line up at your door! Existing Customer Base Local Networking Chamber of Commerce Local Independent/Assisted Living Groups/Companies that provide service to Disabled/Elderly Lions, VFW, Legion. Partner with Non-technology providers
  • 31. Im in!! Now What?? Consult! Know the products that are out there and how they are applied! What are the needs and Wants? What technology will fit best? Do you need more than one technology? Make Recommendations.you are the experts! Dont Have a Solution? Ask your distributors. What is the budget? Can more than one person pay? Lease options Rentals
  • 32. The Pitch Continue to educate/consult Show savings compared to other options Include a service contract $10 ~ $20 / month Plan multiple trips to close the deal! 2 ~ 3 Trips to close Customers will want to see you! Ifyou cant help with an item, refer them to someone else
  • 33. Pre-install Test your equipment Make Sure all needed items are in place Internet Phone Lines (Remember DSL Filters!) Enough electrical outlets Extra Parts Accounts setup and users entered Documents ~ This is a fast changing market! Always have the latest. User manuals Sales Flyers
  • 34. The install Plan extra time! Older users take more time to absorb technology They may want to help They WILL want to talk Family training Web training for remote family Just remember, they can get you your next sale! Dont rush it!
  • 35. Two week Follow-up Ensure all needs are covered, do they need anything else Is the system doing what they wanted it to do? If need be, set or adjust rules for the system Ask for referrals
  • 37. Home Health Tech is Here to StayAre You? Thank You! - Laura Mitchell - Tom Morgan - Peter Radsliff - Jim Gleason