The document discusses the complexity of large healthcare institutions and calls on readers to question assumptions and improve communication. It references Abraham Lincoln's quote about a house divided and lists the basics of healthcare as "Don't Hurt Me!", "Make me Better!", and "Be Nice to Me!". Leaders are encouraged to slow down and ask why things may not be going as planned to address issues and reinvent the American hospital system.
1 of 42
Downloaded 13 times
More Related Content
Hospitals Should Fly
1. If That Were YOUR Child. - YOUR Role in Re-Inventing the American Hospital John J. Nance
18. The Basics: * Dont Hurt Me! * Make me Better! * Be Nice to Me!
19. Even small healthcare institutions are complex, barely manageable places. Large healthcare institutions [on the other hand], may be the most complex organizations in human history! - Peter Drucker