Hotel chain case study
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BCR Associates save thousands of pounds for hotels and hospitality companies who rely on us to keep their running costs as low as possible. Since 2009 we have realised 贈1.6m savings for our clients who now enjoy peace of mind knowing their essential spend is being managed with their best interests at heart.
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Hotel chain case study
- 1. Case study CLIENT: ABode Hotel Group INDUSTRY: Leisure and Hospitality COMPLETED: Ongoing SUMMARY ABode Hotels has received poor customer service from their existing energy broker Existing telecoms usage and requirements had never been reviewed across the group The group was expanding through acquiring new hotels and so had no time to dedicate to efficient managing of their contracts Introduced to BCR Associates through a business networking event ABOUT OUR CLIENT CLIENT REQUIREMENTS OUR APPROACH ABode Hotels is a growing group of luxury hotels and restaurants which include city locations in Exeter, Chester, Canterbury, Glasgow and Manchester. The client had reached a stage in their expansion where valuable internal resources were not available to concentrate effectively on the purchasing of essential services of telecoms and energy. Our dedicated Account Manager worked closely with ABode Hotels providing a complete end -to-end service. All bills and contracts were analysed and put out to tender across our large panel of suppliers. This administrative burden had left them at risk to uncompetitive contracts, especially as their energy usage was greater than 11.5kWhs and they didnt have the knowledge or expertise to price up or manage their HH requirements. Once our recommendations were discussed and accepted by the client, we handled everything from that point on, enabling the client to get on with running the hotel group whilst enjoying 100% of all savings identified. The group is run by entrepreneur Andrew Brownsword and chef Michael Cains MBE. Together they work to the concept of combining understated British style and modern comfort with great food and drink. Similarly their telecoms growth was not joined up across the hotels and had never been reviewed. T: 0800 048 2928 E: info@bcrassociates.co.uk Business Cost Reduction Associates Limited, Darwin House, Southernhay Gardens, Exeter EX1 1NP. Registered office: Darwin House, Southernhay Gardens, Exeter EX1 1NP. Company registration: 5537190. 息 2013 BCR Associates Ltd
- 2. THE PROJECT THE RESULTS WHAT OUR CUSTOMER SAYS Our dedicated Account Manager worked closely with ABode Hotels providing a complete end-to-end service. All bills and contracts were analysed and put out to tender across our large panel of suppliers. Our review highlighted a number of issues for the energy, such as the fact that the ABode group were not registered for CRC, which they were legally bound to do as HH electricity users. BCR Associates also explained the advantage of the Take or Pay clause which was included in the new recommendations. BCR Associates have been a Godsend in guiding us through the CRC process step by step, as well as handling our utility contract renewals. Everything they do is completed with the minimum of fuss, good communication and a refreshing level of clarity. They keep us informed of developments and pitfalls but have never resorted to the scare tactics many other CRC and energy advisors seem to favour in trying to win our business. I am extremely glad that ABode hotels has ben able to work in partnership with BCR Associates. A similar situation came to light for telecoms as the client was found to be on uncompetitive, our of contract tariffs. None of their fixed lines or mobile requirements had been purchased centrally and so there were a number of inefficiencies highlighted. Jacinta Magee, Group Financial Controller ABode Hotels Group Once our recommendations were discussed and accepted by the client, we handled everything from that point on, enabling the client to get on with running the hotel group whilst enjoying 100% of all savings identified. T: 0800 048 2928 E: info@bcrassociates.co.uk Business Cost Reduction Associates Limited, Darwin House, Southernhay Gardens, Exeter EX1 1NP. Registered office: Darwin House, Southernhay Gardens, Exeter EX1 1NP. Company registration: 5537190. 息 2013 BCR Associates Ltd