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Top Customer Irritations
in the Hotel Industry in
San Francisco 2014
by Lee Erpelo

Irritations by Leisure
Travelers
© 2014 by Lee Erpelo. Contact: leebuenaflor@gmail.com

Leisure Traveler Irritation #1
“You can wait for ages at
the front desk for the staff
to finish chatting...”

“...room servicing
is very basic.”

“Very noisy air
conditioning.”

“...the minibar was
replenished twice
on a 6 day trip..”

“Could not get TMobile
phone reception.”

“Wifi charges were
extortionate.”

“..the breakfast buffet
is one of the worst I've
ever had.”

Irritations by Business
Travelers

Business Traveler Irritation #1
“...the service is horrible.”

“..lacks the common sense
modern upgrade amenities to
pull off business meetings.”

“This is one of the hotels
with a beautiful lobby and
crappy rooms.”

“The TV reception is awful.”

“The WiFi is nothing short
of atrocious.”

“Room was the wrong one
according to what I had
booked online.”

“Good location but
unfriendly staff.”

Irritations by Couples

Couple Irritation #1
“The hotel charge for every
little thing including local
phone calls, internet, water
in the room.”

“I really want to love
this hotel but....NOISY
BEYOND BELIEF!!”

“Valet parking is way too
expensive.”

“ The gym is really
non-functional.”

“Photos are very deceiving
with small rooms.”

“Cleanliness and hygiene
seemed like an afterthought.”

“The breakfast is very
poor... ”

Irritations by Family

Family Irritation #1
“This hotel has NO
noise control.”

“They charge you extra
and can't refund you
when it's their mistake.”

“Hotel ran out of washcloths
our second night (can you
believe that!)”

“...it seems they don't really
clean the sofa beds.”

“Room service food was
terrible.”

“You have to ask for
basic things like water
multiple times to get it.”

“The double rooms were a bit
small for 4 people with barely
any space to move around.”

Irritations by
Wedding/Party Guests

Guests Irritation #1
“Your wedding guests will
have to pay $47 for parking.
Wowza!”

“Very rude wait staff.”

“There were guests being
loud in other rooms near
our guests rooms.”

“We were promised a 5
star service, but what we
actually received was the
complete opposite.”

“The tables did not
match the seating plan.”

This is only part of an extensive research I’ve
done on strategies and tactics in the Hotel
Industry in San Francisco in 2014.
Let me know if you want to get the rest of my
research.
Email me at leebuenaflor@gmail.com

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