HotelConsult HC Hospitality HR Transformation and QA Improvement TIPlan 02
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Hospitality - a unique solution for the small and independent hotel, resort, boutique, b&b, club or restaurant! TIPlan - HR Transformation and QA Improvement - What you are about to see, is a new management tool I have developed for the small and independent hospitality operation! in only 14 consecutive days we guarantee results.Seven smashing Actions to change your operation!
HotelConsult HC Hospitality HR Transformation and QA Improvement TIPlan 02
- 1. Hospitality HumanResources&QualityAssurance 1 for the small and independent hotel, resort, boutique, b&b, club or restaurant TIPlan a unique solution emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 2. Transformation and Improvement Plan 2 emiliovargas@hotelconsult.orgwww.hotelconsult.org What you are about to see, is a new management tool I have developed for the small and independent hospitality operation! Welcome to TIPlan
- 3. Dearhospitalityentrepreneur, YoucanuseTIPlan whenever youneedto improveyourperformance! TIPlan toucheseverysingledepartment; Weimprovetheentireproperty! Tryit! 3 Potential vs Actual costs dont match? Service and Product complaints? Erratic F&B costs no controls? High employee turnover? Maintenance issues? Poor GSI results? Low occupancy ? Minimal ROI ? CALL TODAY +(504)9957-8605 USA: VoIP (786) 292-3141 NOW! Emilio VARGAS emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 5. thiscapacityforongoingchangeand transformationisthemostsalientfeatureof ourhumannature 5 Further Along the road less travelled M. Scott Peck, M.D. emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 6. Three, of themanyforces, currently affecting your hospitality business balance 6Client expectations Human Resources Quality emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 7. Be careful; lack of either force is very dangerous! 7 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 8. 80%of your unhappyClients will NOT complain; simply, theywill not return! 8 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 10. Few hotels were available, Very limited hospitality services, Owners used to say : this is MY client And if I loose this client, another will come! Hotel guest was considered a captive market 10 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 11. Ferocious competition! Clients have many options You dont own the Client Clients are not abundant Clients need a pleasant experience! 11 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 14. Howtoreach the Objective? 14 CHANGE .. WithTransformation and Improvement! emiliovargas@hotelconsult.orgwww.hotelconsult.org Well, theonly wayiswith CHANGE
- 15. HotelConsult Proudly presents Human Resources + QualityAssurance Sevenactions inonly14 days! 15 Transformation Improvement Plan emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 16. 1. Coaching owner/managers. 2. QualityAudit. 3. Creativity fortroubleshooting. 4. Guestcommentcards. 5. Staff satisfaction survey. 6. Training department heads. 7. Training line staff. TIPlan 7 Actions 16 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 17. COACHING owners& managers 17 1 For 3 days we walk the property with you, sharing your daily routines. we make observations, and suggestions how to improve your skills! emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 18. Quality Audit Service & Product From day one we evaluate Front & Back of the House, recording ALL non-conformities. 18 2 We EVALUATE your property from the GUEST perspective! Quality, Value, Facilities and Service. emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 19. After Coaching and Audit arecompleted, Non-conformities are detected, We HELP withCreativesolutions! 19 3 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 21. Staff must be happytodeliver excellent Service! 21 5 emiliovargas@hotelconsult.orgwww.hotelconsult.org Surveyresultswill guide us to Plans & Actions for improvement. Wemeasuretheir satisfaction levelwith your organization.
- 22. To develop new skills or, To Research on a hospitality subject, This is the perfect method! Five of your Supervisors will attend the workshop 2 weeks, 2 days/wk., 3 hours each day! 22 6 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 23. ALL your staff will participate! 23 7 emiliovargas@hotelconsult.orgwww.hotelconsult.org 5 consecutive days, 4 hours each day, we meet to correct the Negative behavior detected during the Audit!
- 24. 1. Coaching owner/managers. 2. QualityAudit. 3. Creativity fortroubleshooting. 4. Guestcommentcards. 5. Staff satisfaction survey. 6. Training department heads. 7. Training line staff. TIPlan 7 Actions 24 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 25. Quality is a commitment for everybody at ALL levels! 25 emiliovargas@hotelconsult.orgwww.hotelconsult.org Our Quote and Schedule for your TIPlan will match your budget and available time!
- 26. Management Advisory Services, Quality Control, Coaching, Training, Food and beverage for independent hotels, clubs and restaurants Pre-opening Opening Remodel Kitchen design QA audits service and product Executives Coaching for owners new-to-the-industry Conferences Seminars Workshops Marketing Plans HotelConsult Honduras: (504) 9957-8605 USA: (786) 292 3141 emiliovargas@hotelconsult.org www.hotelconsult.org Skype: emilio.vargas.hotelier Twitter: @hotelconsult 26 emiliovargas@hotelconsult.orgwww.hotelconsult.org
- 27. "you can't improve what you don't measure W. Edwards Deming "you can't manage what you don't measure 27 emiliovargas@hotelconsult.orgwww.hotelconsult.org