To solve problems, first define goals and brainstorm solutions. Then gather information through interviews, site visits, and research on best practices to understand user needs and the current situation. Finally, create prototypes of possible solutions and test them with key audiences.
2. Prototype
A number of possible solutions Test with key audiences
Brainstorm
Define goals to be achieved, and brainstorm ways to get there
Gather information
Needs of end users
Best practices around
the globe
Current set-up
3. A number of possible
solutions or prototypes
Interview
end users for
requirements
Jurisdictional
Scan
Site visit