The document discusses how marketers can become "social superstars" by moving beyond just using social media for marketing and engagement. It argues they should instead use social media data and relationships to create unique customer experiences across all channels and integrate social media more fully into their overall business strategy and employee experiences. Doing so can provide valuable social interaction data and deep trust from consumers who feel understood, building marketers into true "change factors" and leaders of social innovation and business transformation.
10. Because the definition of social media from the marketing
perspective is not the forest; its just the tree.
photo by Don Farral
11. People have started distancing themselves from anything reminding
them of marketing, communications or customer service
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12. Meanwhile these and even more are what create the total experience
of the brand, because
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13. The interesting part begins when you use social media data in order
to create unique experiences on any possible channel
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14. This should be considered as the future of marketing
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15. Assuming you are a brand that holds the secrets of social media is not enough
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16. Nothing social is some sort of professional expertise
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17. Its the way companies should be run
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18. It should be a part of business strategy, integrated with CRM,
because
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19. The brand and the employee experience provide specific R.O.I
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23. Valuable social interaction data, deep trust from consumers
feeling that they are understood, counted upon and included
in planning
photo by amin roshan afshar