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HOW THE FUTURE WORKS


A COLLECTION OF UNFINISHED IDEAS


LOREAL


29-06-2022
How the future works.pdf
TODAY
1. The new abnormal


2. Becoming complexity conscious


3. Un
fi
nished ideas
CH N


A G
E
HAVE A 2 MIN
CONVERSATION WITH
YOUR NEIGHBOUR
What is changing
right now in our
world ?
THE WORLD IS
BECOMING


BETTER & BETTER,


WORSE & WORSE,


FASTER & FASTER


ANONYMOUS
ttps://blog.ipleaders.in/arti
fi
cial-intelligence-outpacing-moores-law/#How_AI_is_revamping_Moores_Law
https://singularityhub.com/2020/05/17/openai-
fi
nds-machine-learning-e
ffi
ciency-is-outpacing-moores-law/
AI THE DRIVING FORCE OF
THE 4TH INDUSTRIAL
REVOLUTION


AI is like electricity


well take everything weve previously
electri
fi
ed, and well cognify it.



Kevin kelly
https://www.zmescience.com/science/ai-is-outpacing-moores

AI IS OUTPACING MOORES LAW


AI performance is doubling nearly
every 3 months
NOT AN ERA OF CHANGE


BUT A CHANGE OF ERA
A total reimagination of everything
one thing is certain


WE WILL BE WRONG


As the world has become faster,
fl
atter, more uncertain and yes,.
hotter
https://www.inc.com/tanya-prive/why-67-percent-of-strategic-plans-fail.html
In the short term, we will be a bit wrong.


In the long term, without re
fl
ection, we will be catastrophically wrong.
67%
of strategic plans fail
74%
of execs lack faith in their
innovation plans
Source Inc.:
WE WILL BE WRONG
MANY ORGANISATIONS ARE TRYING TO ADAPT


BUT NOT GETTING THE RESULTS THEY WANT
say that their
organisational
design is not fit for
the current reality
92%
70 PERCENT OF ALL CHANGE EFFORTS FAIL
Resistance to change油is the single most important
and dif
fi
cult challenge to overcome.
https://blog.walkme.com/digital-transformation-decoded/?t=21&camp=digitaladoption
https://blog.walkme.com/digital-transformation-decoded/?t=21&camp=digitaladoption
How the future works.pdf
The ability to adapt to change has
become the most important


(and underestimated)


skill for every organisation across
the globe
??
CHANGE FOLLOWS A PREDICTABLE PATTERN
How the future works.pdf
How the future works.pdf
MOST OF OUR UNCONSCIOUS IDEAS ON MANAGEMENT REVOLVE AROUND


CONTROLE, DISCIPLINE, EFFICIENCY


ENFORCED THROUGH


HIERARCHY AND ROUTINIZATION
MOST OF TODAYS
ORGANIZATIONS WERE
SIMPLY NEVER DESIGNED TO
CHANGE PROACTIVELY AND
DEEPLY
executing


tasks
deliver
MANAGER LEAD TEAMS
A NEW
ORGANISATIONAL


PARADIGM IS
EMERGING
improve
incremental


innovation
SELF STEERING TEAMS
create


what is not
transform
NEW PARADIGM
EXTENSIVE DESK- AND FIELD
RESEARCH
THERE ARE NO


MAGIC RECIPES,


OR SILVER BULLETS
HAVE A 2 MIN
CONVERSATION WITH
YOUR NEIGHBOUR
What does it take to
be successful as
team or cluster?
TODAY
1. The new abnormal


2. Becoming complexity conscious


3. Un
fi
nished ideas
How the future works.pdf
How the future works.pdf
Complicated Complex
THE WORLD OF ORGANISATIONS IS GETTING MORE
COMPLEX
Simple
Recipe Emergent
We can only intervene in complex systems.


We can only enable complex outcomes..
Best practice
We can specify complicated systems


We can determine complicated outcomes
Jean-Fran巽ois Zobrist at FAVI
COMPLICATED
COMPLEX
How the future works.pdf
WE ARE ADDICTED TO
THE IDEA THAT THE
WORLD CAN BE
CONTROLLED
How the future works.pdf
How the future works.pdf
WHAT ABOUT
COMPLEXITY


IN ORGANISATIONS
How the future works.pdf
COMPLEXITY IN ORGANISATIONS
Complicated
world
Complex
world
Optimal Performance
the result of
compliance


Optimal Performance the
result of self regulation
collective intelligence &
emergence


Fixed work
Consistency of quality
Output oriented
Command & control
Rigid structures
Error reduction
Deep expertise
Fluid work
Speed & novelty
Mission driven
Sense & respond
Loose structures
Error embracing
Broad wisdom
High
alignment
Low
alignment
Low autonomy High autonomy
Authoritative
organisation
Conformist culture
We need to
cross the river
Build a bridge ! Innovative
organisation
Collaborative culture
We need to
cross the river
Figure out how !
Micromanaging
organisation
Indi
ff
erent culture
Stack those
bricks over
there !
Entrepreneurial
organisation
Chaotic culture
I hope someone
is working on the
river problem
MORE AUTONOMY THE KEY TO MASTERING COMPLEXITY
Complicated
world
Complex
world
Performance the
result of
compliance


Performance the result of self
regulation collective intelligence &
emergence


Fixed work
Consistency of quality
Output oriented
Command & control
Rigid structures
Error reduction
Deep expertise
Fluid work
Speed & novelty
Mission driven
Sense & respond
Loose structures
Error embracing
Broad wisdom
HAVE A 2 MIN
CONVERSATION WITH
YOUR NEIGHBOUR How much
freedom/ autonomy
is there in your
organisation ?
We need to cross the
river
Build a bridge !
We need to cross the
river
Together figure out
how !
TODAY
1. The new abnormal


2. Becoming complexity conscious


3. Un
fi
nished ideas
Hier komt de titel
van de presentatie
Hier komt een eventuele subtitel
AN INCOMPLETE COLLECTION OF
THOUGHT PROVOKING IDEAS


ON HOW TO UNORGANISE FOR
COMPLEXITY


Change deeply Team connected Be human
Plan adaptive
Execute roadmap
through
experimentation
3
Design an adaptive
strategic roadmap
2 1Create the


north-star
CHANGE 

DEEPLY 

Use 4 quadrants 

of change
WAT IS TRANSFORMATIE
Van vlinder naar rups


Black gue


Transformatie is vaak complex
WAT IS TRANSFORMATIE
Van vlinder naar rups


Black gue


Transformatie is vaak complex
Personal
development


Cognitive


Psychological


Spiritual
Team


coherence


Culture


Purpose


Stories
Skills


People


Technical


knowhow


Structure


Org design


Work
fl
ow


Procedures
EXTERNAL
INTERNAL
COLLECTIVE
INDIVIDUAL
The internal stu
ff
is like the
operating system
FOR ANY CHANGE EFFORT TO BE SUCCESSFUL, IT MUST
ADDRESS EACH OF FOUR QUADRANTS OF CHANGE.
The external stu
ff
creates the
foundation for e
ff
ectiveness
HAVE A 2 MIN
CONVERSATION WITH
YOUR NEIGHBOUR
If you are expecting different
results, are all quadrants of
CHANGE covered ?
Individual


Internal


Collective


External
Plan adaptive 

How to reach a
moving target 

Structure
Robertson, Brian J. (2015-06-02). Holacracy: The New Management System for a Rapidly Changing World (Kindle Locations 1765-1781)
ADAPTIVE
STRATEGY
ADAPTIVE
STRATEGY
ADAPTIVE STRATEGY
Start
1Create the


north-star
Where are
we going ?
How the future works.pdf
How the future works.pdf
Start
1Create the


north-star
Design an adaptive
strategic roadmap
2
How do we
get there ?
ADAPTIVE STRATEGY
ADAPTIVE STRATEGY
Execute roadmap
through
experimentation
3
Undertaking
the journey
Where are
we going ?
Start
1Create the


north-star
Design an adaptive
strategic roadmap
2
How do we
get there ?
54
COMPLEXITY CAN BE TAMED WITH
EXPERIMENTATION
If you arent
embarrassed by the
fi
rst version of your
product, you
shipped too late.


Reid Ho
ff
man


Founder LinkedIn
HAVE A 2 MIN
CONVERSATION WITH
YOUR NEIGHBOUR
Can you let go of perfectionism while
experimenting ?
Execute roadmap
through
experimentation
3
Design an adaptive
strategic roadmap
2 1Create the


north-star
Team
connected
Team


coherence


Culture


Purpose


Stories
 lack of connection creates Low trust


 We avoid tough conversations


 We do not acknowledge fears


 Perfectionism


 Too much shame and blame


 People are opting out


Brene brown
We repeat
dysfunctional patterns
 The Collective intelligence and
performance of most groups is
well below average intelligence
and performance of its
members.


 We usually act at the lowest
common denominator


Peter Senge
We usually dumb down
when we come together
TEAMWORK THE KEY TO SUCCES BUT TOO OFTEN
BROKEN.
 lack of connection
MULTIPLE STATES OF TEAM COLLABORATION
Generative
Creative
Reactive
TASK
Passive
Emergence
Recipe
Best
practice
Silent


Con
fl
ict
Truce Professional


Respect
Safety Deep Contact
RELATIONS
IMPACT
MAGIC
FRICTION
TOP TEAMS CONTINUOUSLY IMPROVE THEIR COLLABORATION
Generative
Creative
Reactive
IMPACT
MAGIC
FRICTION
IMPROVE
CONTACT
ORGANISE
THE BASICS
TEAMS IMPROVE THEIR COLLABORATION BY EVOLVING THEIR TEAM OS
Door te experimenteren blijven teams leren wat voor hen werkt en wat niet, continu en autonoom evoluerend naar hun eigen team-speci
fi
eke besturingssysteem
Friction
Notice &
name
Experiment Practice
Design
experiment
Learn &
repeat
Agreements
The tension
Practice
Participants Duration
Metrics
Owner
Tension
Agreement
EXPERIMENT CANVAS
What is preventing you (or your team) from doing your best work?


What is slowing you (or your team ) down?


What is our biggest problem as a team ?
Describe the practice, keep it
short but be precise
Safety
How can you make sure the
experiment is safe for
everybody
Who owns the experiment Who is. participating
What are the metrics we will use to
determine if the experiment is a
success How long will the experiment take?
Evaluation
What are the results of the experiment
The final agreement
A B
Deep
Human


Contact
HAVE A 2 MIN
CONVERSATION WITH
YOUR NEIGHBOUR
Where is the disconnect / friction
between people ?


What can you learn from this ?


RELATIONS
TASK
IMPACT
MAGIC
FRICTION
BE HUMAN 

Personal
development


Cognitive


Psychological


Spiritual
2.0 2.5 3.0 3.5 4.0 4.5 5.0
3.5
4.0
5.0
5.5
6.0
6.5
7.0
R = 6.1
Business
Performance
Index
Leadership E
ff
ectiveness
4.5
QUALITY LEADERSHIP PRIMARY CONTRIBUTOR TO
BUSINESS PERFORMANCE
Adams & Anderson, Mastering Leadership, 2016, p14
E
ff
ective leaders give businesses a strategic, competitive advantage. Organizations that commit to cultivating more e
ff
ective leadership,
fi
nd themselves attaining and sustaining high levels of business performance.
Everybody is
a leader
TODAY LEADERS NEED TO BE EFFECTIVE IN THREE AREAS:


 analytical skills


 inspiring team work


 etc
Leadership


Competencies
THE OUTER
GAME
 compassion, courage,
authenticity,


 integrity, honesty, passion, vision,
risk-taking,


 collaboration, self-awareness,
sel
fl
essness,


 etc
Leadership


Consciousness
THE INNER GAME
 goal setting, strategy, planning


 resource allocation


 execution & management


 etc
Leadership


Process
THE INNER


GAME


RUNS THE


OUTER GAME
ESSENCE AND PROTECTION
Purpose
Our true nature hidden
behind our protection layer
Our full potential
Complying


Controlling
Anything we do to not feel our
vulnerability
Boundary set by our
EGO structure
Protection
Essence
FROM REACTIVE TO CREATIVE


LEADERSHIP
75%


Of leaders
globally act
from a reactive
mindset
15%


Of leaders
globally act
from a creative
mindset
How the future works.pdf
Transformational Leadership  Session Plan Deep Listening 72
Build up of the flow
Phase & Time What Happens Here Additional Information
Forming


5 mins


Listen to stakeholders
We have a much wider capacity to tap into then just our intellect.


Especially in a VUCA environment and when dealing with complex challenges, figuring out
solutions with our intellect only does not suffice.


We offer you a skill which we call deep listening, which goes beyond using your intellect and
engages a wider spectrum of your brain and consciousness.


Deep listening is a critical tool for adaptive leaders.

Storming


5 mins


Intention and attention

How good a listener are you ? (Fist to five: fist = 0 = no good. Five= excellent)

PAIRED SHARE: discuss what determines the quality of your listening. Plus how you know when
somebody-you is not listening.




DEBRIEF: draw out the importance of intention and attention.

Norming

10 mins


source of distraction



One of the instrument we have to determine the quality of our listening is where we place our
attention and with which intention we do so.




Q: First lets look at the two mayor sources of distractions we have as human beings when in
conversation. (people might first come with external influences, wait till they go inside, where the
real source of distraction lies)....
THE JOURNEY INWARD
Curiosity	


Courage	


Steadfastness

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How the future works.pdf

  • 1. HOW THE FUTURE WORKS A COLLECTION OF UNFINISHED IDEAS LOREAL 29-06-2022
  • 3. TODAY 1. The new abnormal 2. Becoming complexity conscious 3. Un fi nished ideas
  • 5. HAVE A 2 MIN CONVERSATION WITH YOUR NEIGHBOUR What is changing right now in our world ?
  • 6. THE WORLD IS BECOMING BETTER & BETTER, WORSE & WORSE, FASTER & FASTER ANONYMOUS
  • 7. ttps://blog.ipleaders.in/arti fi cial-intelligence-outpacing-moores-law/#How_AI_is_revamping_Moores_Law https://singularityhub.com/2020/05/17/openai- fi nds-machine-learning-e ffi ciency-is-outpacing-moores-law/ AI THE DRIVING FORCE OF THE 4TH INDUSTRIAL REVOLUTION AI is like electricity well take everything weve previously electri fi ed, and well cognify it. Kevin kelly https://www.zmescience.com/science/ai-is-outpacing-moores AI IS OUTPACING MOORES LAW AI performance is doubling nearly every 3 months
  • 8. NOT AN ERA OF CHANGE BUT A CHANGE OF ERA A total reimagination of everything
  • 9. one thing is certain WE WILL BE WRONG As the world has become faster, fl atter, more uncertain and yes,. hotter https://www.inc.com/tanya-prive/why-67-percent-of-strategic-plans-fail.html In the short term, we will be a bit wrong. In the long term, without re fl ection, we will be catastrophically wrong.
  • 10. 67% of strategic plans fail 74% of execs lack faith in their innovation plans Source Inc.: WE WILL BE WRONG
  • 11. MANY ORGANISATIONS ARE TRYING TO ADAPT BUT NOT GETTING THE RESULTS THEY WANT
  • 12. say that their organisational design is not fit for the current reality 92%
  • 13. 70 PERCENT OF ALL CHANGE EFFORTS FAIL Resistance to change油is the single most important and dif fi cult challenge to overcome. https://blog.walkme.com/digital-transformation-decoded/?t=21&camp=digitaladoption https://blog.walkme.com/digital-transformation-decoded/?t=21&camp=digitaladoption
  • 15. The ability to adapt to change has become the most important (and underestimated) skill for every organisation across the globe
  • 16. ?? CHANGE FOLLOWS A PREDICTABLE PATTERN
  • 19. MOST OF OUR UNCONSCIOUS IDEAS ON MANAGEMENT REVOLVE AROUND CONTROLE, DISCIPLINE, EFFICIENCY ENFORCED THROUGH HIERARCHY AND ROUTINIZATION
  • 20. MOST OF TODAYS ORGANIZATIONS WERE SIMPLY NEVER DESIGNED TO CHANGE PROACTIVELY AND DEEPLY
  • 21. executing tasks deliver MANAGER LEAD TEAMS A NEW ORGANISATIONAL PARADIGM IS EMERGING improve incremental innovation SELF STEERING TEAMS create what is not transform NEW PARADIGM
  • 22. EXTENSIVE DESK- AND FIELD RESEARCH THERE ARE NO MAGIC RECIPES, OR SILVER BULLETS
  • 23. HAVE A 2 MIN CONVERSATION WITH YOUR NEIGHBOUR What does it take to be successful as team or cluster?
  • 24. TODAY 1. The new abnormal 2. Becoming complexity conscious 3. Un fi nished ideas
  • 27. Complicated Complex THE WORLD OF ORGANISATIONS IS GETTING MORE COMPLEX Simple Recipe Emergent We can only intervene in complex systems. We can only enable complex outcomes.. Best practice We can specify complicated systems We can determine complicated outcomes
  • 28. Jean-Fran巽ois Zobrist at FAVI COMPLICATED
  • 31. WE ARE ADDICTED TO THE IDEA THAT THE WORLD CAN BE CONTROLLED
  • 36. COMPLEXITY IN ORGANISATIONS Complicated world Complex world Optimal Performance the result of compliance Optimal Performance the result of self regulation collective intelligence & emergence Fixed work Consistency of quality Output oriented Command & control Rigid structures Error reduction Deep expertise Fluid work Speed & novelty Mission driven Sense & respond Loose structures Error embracing Broad wisdom
  • 37. High alignment Low alignment Low autonomy High autonomy Authoritative organisation Conformist culture We need to cross the river Build a bridge ! Innovative organisation Collaborative culture We need to cross the river Figure out how ! Micromanaging organisation Indi ff erent culture Stack those bricks over there ! Entrepreneurial organisation Chaotic culture I hope someone is working on the river problem
  • 38. MORE AUTONOMY THE KEY TO MASTERING COMPLEXITY Complicated world Complex world Performance the result of compliance Performance the result of self regulation collective intelligence & emergence Fixed work Consistency of quality Output oriented Command & control Rigid structures Error reduction Deep expertise Fluid work Speed & novelty Mission driven Sense & respond Loose structures Error embracing Broad wisdom
  • 39. HAVE A 2 MIN CONVERSATION WITH YOUR NEIGHBOUR How much freedom/ autonomy is there in your organisation ? We need to cross the river Build a bridge ! We need to cross the river Together figure out how !
  • 40. TODAY 1. The new abnormal 2. Becoming complexity conscious 3. Un fi nished ideas
  • 41. Hier komt de titel van de presentatie Hier komt een eventuele subtitel AN INCOMPLETE COLLECTION OF THOUGHT PROVOKING IDEAS ON HOW TO UNORGANISE FOR COMPLEXITY Change deeply Team connected Be human Plan adaptive Execute roadmap through experimentation 3 Design an adaptive strategic roadmap 2 1Create the north-star
  • 42. CHANGE DEEPLY Use 4 quadrants of change
  • 43. WAT IS TRANSFORMATIE Van vlinder naar rups Black gue Transformatie is vaak complex
  • 44. WAT IS TRANSFORMATIE Van vlinder naar rups Black gue Transformatie is vaak complex
  • 45. Personal development Cognitive Psychological Spiritual Team coherence Culture Purpose Stories Skills People Technical knowhow Structure Org design Work fl ow Procedures EXTERNAL INTERNAL COLLECTIVE INDIVIDUAL The internal stu ff is like the operating system FOR ANY CHANGE EFFORT TO BE SUCCESSFUL, IT MUST ADDRESS EACH OF FOUR QUADRANTS OF CHANGE. The external stu ff creates the foundation for e ff ectiveness
  • 46. HAVE A 2 MIN CONVERSATION WITH YOUR NEIGHBOUR If you are expecting different results, are all quadrants of CHANGE covered ? Individual Internal Collective External
  • 47. Plan adaptive How to reach a moving target Structure
  • 48. Robertson, Brian J. (2015-06-02). Holacracy: The New Management System for a Rapidly Changing World (Kindle Locations 1765-1781) ADAPTIVE STRATEGY ADAPTIVE STRATEGY
  • 52. Start 1Create the north-star Design an adaptive strategic roadmap 2 How do we get there ? ADAPTIVE STRATEGY
  • 53. ADAPTIVE STRATEGY Execute roadmap through experimentation 3 Undertaking the journey Where are we going ? Start 1Create the north-star Design an adaptive strategic roadmap 2 How do we get there ?
  • 54. 54 COMPLEXITY CAN BE TAMED WITH EXPERIMENTATION
  • 55. If you arent embarrassed by the fi rst version of your product, you shipped too late. Reid Ho ff man Founder LinkedIn
  • 56. HAVE A 2 MIN CONVERSATION WITH YOUR NEIGHBOUR Can you let go of perfectionism while experimenting ? Execute roadmap through experimentation 3 Design an adaptive strategic roadmap 2 1Create the north-star
  • 58. lack of connection creates Low trust We avoid tough conversations We do not acknowledge fears Perfectionism Too much shame and blame People are opting out Brene brown We repeat dysfunctional patterns The Collective intelligence and performance of most groups is well below average intelligence and performance of its members. We usually act at the lowest common denominator Peter Senge We usually dumb down when we come together TEAMWORK THE KEY TO SUCCES BUT TOO OFTEN BROKEN. lack of connection
  • 59. MULTIPLE STATES OF TEAM COLLABORATION Generative Creative Reactive TASK Passive Emergence Recipe Best practice Silent Con fl ict Truce Professional Respect Safety Deep Contact RELATIONS IMPACT MAGIC FRICTION
  • 60. TOP TEAMS CONTINUOUSLY IMPROVE THEIR COLLABORATION Generative Creative Reactive IMPACT MAGIC FRICTION IMPROVE CONTACT ORGANISE THE BASICS
  • 61. TEAMS IMPROVE THEIR COLLABORATION BY EVOLVING THEIR TEAM OS Door te experimenteren blijven teams leren wat voor hen werkt en wat niet, continu en autonoom evoluerend naar hun eigen team-speci fi eke besturingssysteem Friction Notice & name Experiment Practice Design experiment Learn & repeat Agreements
  • 62. The tension Practice Participants Duration Metrics Owner Tension Agreement EXPERIMENT CANVAS What is preventing you (or your team) from doing your best work? What is slowing you (or your team ) down? What is our biggest problem as a team ? Describe the practice, keep it short but be precise Safety How can you make sure the experiment is safe for everybody Who owns the experiment Who is. participating What are the metrics we will use to determine if the experiment is a success How long will the experiment take? Evaluation What are the results of the experiment The final agreement
  • 64. HAVE A 2 MIN CONVERSATION WITH YOUR NEIGHBOUR Where is the disconnect / friction between people ? What can you learn from this ? RELATIONS TASK IMPACT MAGIC FRICTION
  • 66. 2.0 2.5 3.0 3.5 4.0 4.5 5.0 3.5 4.0 5.0 5.5 6.0 6.5 7.0 R = 6.1 Business Performance Index Leadership E ff ectiveness 4.5 QUALITY LEADERSHIP PRIMARY CONTRIBUTOR TO BUSINESS PERFORMANCE Adams & Anderson, Mastering Leadership, 2016, p14 E ff ective leaders give businesses a strategic, competitive advantage. Organizations that commit to cultivating more e ff ective leadership, fi nd themselves attaining and sustaining high levels of business performance. Everybody is a leader
  • 67. TODAY LEADERS NEED TO BE EFFECTIVE IN THREE AREAS: analytical skills inspiring team work etc Leadership Competencies THE OUTER GAME compassion, courage, authenticity, integrity, honesty, passion, vision, risk-taking, collaboration, self-awareness, sel fl essness, etc Leadership Consciousness THE INNER GAME goal setting, strategy, planning resource allocation execution & management etc Leadership Process
  • 69. ESSENCE AND PROTECTION Purpose Our true nature hidden behind our protection layer Our full potential Complying Controlling Anything we do to not feel our vulnerability Boundary set by our EGO structure Protection Essence
  • 70. FROM REACTIVE TO CREATIVE LEADERSHIP 75% Of leaders globally act from a reactive mindset 15% Of leaders globally act from a creative mindset
  • 72. Transformational Leadership Session Plan Deep Listening 72 Build up of the flow Phase & Time What Happens Here Additional Information Forming 5 mins Listen to stakeholders We have a much wider capacity to tap into then just our intellect. Especially in a VUCA environment and when dealing with complex challenges, figuring out solutions with our intellect only does not suffice. We offer you a skill which we call deep listening, which goes beyond using your intellect and engages a wider spectrum of your brain and consciousness. Deep listening is a critical tool for adaptive leaders. Storming 5 mins Intention and attention How good a listener are you ? (Fist to five: fist = 0 = no good. Five= excellent) PAIRED SHARE: discuss what determines the quality of your listening. Plus how you know when somebody-you is not listening. DEBRIEF: draw out the importance of intention and attention. Norming 10 mins source of distraction One of the instrument we have to determine the quality of our listening is where we place our attention and with which intention we do so. Q: First lets look at the two mayor sources of distractions we have as human beings when in conversation. (people might first come with external influences, wait till they go inside, where the real source of distraction lies).... THE JOURNEY INWARD Curiosity Courage Steadfastness