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How To Greet
A Customer
In your brick and mortar store
We can change
the world by
training the people
working in retail
how to engage
strangers.
Bob Phibbs
The Retail Doctor
 7 in 10 Americans said they were willing
to spend more with companies they
believe provide excellent customer
service
Source: American Express Survey

Baby Boomers represent 44% of the US population and hold 70%
of US disposable income
Source: Reuters

Make Them Feel Welcome And Theyll Buy
Closing the sale starts with how you greet
customers
How To Greet A Retail Customer
(you already know to smileright?)
Stop everything not customer-directed1
2 Allow them to settle.
3 Open your arms.
4 Look for their eyes.
Use the right words: Good (time of day)5
How To Greet A Retail Customer
Get 12 Tips To Be Top Salesperson
Download 12 tips how to be
the top salesperson in your
retail store. Just click below.
http://hubs.ly/y0c8qZ0
5 Things To Avoid When Greeting
Dont force it.
5 Things To Avoid When Greeting:
1
Dont force it.
5 Things To Avoid When Greeting:
1
2 Dont wing it, choose your words.
Dont force it.
5 Things To Avoid When Greeting:
1
2
3
Dont wing it, choose your words.
Dont jump on them, give them time to settle.
Dont force it.
5 Things To Avoid When Greeting:
1
2
3
4
Dont wing it, choose your words.
Dont jump on them, give them time to settle.
Dont stalk them.
Dont Do This
Handshakes are earned at the end, not forced at the beginning
5
So you learned how to greet a customer and
you want more retail sales training to drive
more conversions 
can help with that.
What is ?
Interactive online retail sales training.
Take a Demo Overview
bob@retaildoc.com.
Wanna get in touch?
息 2014 Retail Doctor LLC

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How To Greet A Retail Customer