How to greet a customer is one of the hardest things for employees to do right. Use this retail sales training advice from the Retail Doctor to quickly understand what to do and what to avoid when greeting a customer.
2. We can change
the world by
training the people
working in retail
how to engage
strangers.
Bob Phibbs
The Retail Doctor
3. 7 in 10 Americans said they were willing
to spend more with companies they
believe provide excellent customer
service
Source: American Express Survey
4.
Baby Boomers represent 44% of the US population and hold 70%
of US disposable income
Source: Reuters
17. Dont force it.
5 Things To Avoid When Greeting:
1
2 Dont wing it, choose your words.
18. Dont force it.
5 Things To Avoid When Greeting:
1
2
3
Dont wing it, choose your words.
Dont jump on them, give them time to settle.
19. Dont force it.
5 Things To Avoid When Greeting:
1
2
3
4
Dont wing it, choose your words.
Dont jump on them, give them time to settle.
Dont stalk them.