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How To IM Like a Business Pro

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Tom McFaul
Tom McFaul

This document provides tips for using instant messaging professionally in a business setting. It recommends respecting others' statuses by not messaging those busy or in meetings, using an appropriate nickname, accurately reflecting your status as available or away, greeting others politely before starting a conversation, sending complete messages to avoid confusion, being careful not to share private or inappropriate information over the company network, and choosing a professional profile photo.

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How to INSTANT MESSAGE like a business pro CONTACTS Jolly Roger In a WebEx Meeting Snookie Available Jony Durango Away My Name Available Contacts Chats Meetings Team Mates Managers Holly Barbera Do Not Disturb FD Snookie Available Snookie Available Operations Service Specialist 324-124-3546 My Name Hey Snookie - I have a QQ, do you have a second? Snookie Sure what’s up? Jony Durango Sure what’s up? My Name Would you be able to get me a price revision on Acme quote #14052935? Search RESPECT THE STATUS If they are busy think about sending an email, or if they are in a meeting consider that they may be sharing their screen. Messages are likely blocked when Do not disburb and Offline are displayed so if an issue is urgent consider giving them a call. YOUR NAME IS SNOOKIE? Be cautious with using knicknames. The one you use on your private social networks may not be appropriate for business. BE TRUE TO YOUR STATUS If you stay logged in when you are away your contacts may get the impression you’re ignoring them. DON’T BE RUDE Include a greeting before jumping in, just as you would in a face-to-face conversation. It doesn’t have to be formal, but it should be polite. AVOID BREAKING Try to send complete messages because broken conversations get confusing. Take time to complete your thoughts but if your response will be delayed let the person know. CAREFUL WITH PRIVATE INFO Don’t include content that is inappropriate or embarrassing. Keep in mind that your chats are travelling over the company network and can accidentally be read by other people. That party was CRAZY!“ ““ “ YOUR PICTURE SAYS A LOT That photo from the dance party may be awesome but does it convey the message you want? Your profile picture doesn’t have to be formal but it should be professional.

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How To IM Like a Business Pro

  • 1. How to INSTANT MESSAGE like a business pro CONTACTS Jolly Roger In a WebEx Meeting Snookie Available Jony Durango Away My Name Available Contacts Chats Meetings Team Mates Managers Holly Barbera Do Not Disturb FD Snookie Available Snookie Available Operations Service Specialist 324-124-3546 My Name Hey Snookie - I have a QQ, do you have a second? Snookie Sure what’s up? Jony Durango Sure what’s up? My Name Would you be able to get me a price revision on Acme quote #14052935? Search RESPECT THE STATUS If they are busy think about sending an email, or if they are in a meeting consider that they may be sharing their screen. Messages are likely blocked when Do not disburb and Offline are displayed so if an issue is urgent consider giving them a call. YOUR NAME IS SNOOKIE? Be cautious with using knicknames. The one you use on your private social networks may not be appropriate for business. BE TRUE TO YOUR STATUS If you stay logged in when you are away your contacts may get the impression you’re ignoring them. DON’T BE RUDE Include a greeting before jumping in, just as you would in a face-to-face conversation. It doesn’t have to be formal, but it should be polite. AVOID BREAKING Try to send complete messages because broken conversations get confusing. Take time to complete your thoughts but if your response will be delayed let the person know. CAREFUL WITH PRIVATE INFO Don’t include content that is inappropriate or embarrassing. Keep in mind that your chats are travelling over the company network and can accidentally be read by other people. That party was CRAZY!“ ““ “ YOUR PICTURE SAYS A LOT That photo from the dance party may be awesome but does it convey the message you want? Your profile picture doesn’t have to be formal but it should be professional.