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How to mediate a conflict

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Keith Grossman

Human Resource Professionals are constantly called upon to manage conflict within the workplace. The HR Professional needs to understand how to effectively mediate the conflict and minimize the disruptions.

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HOW TO MEDIATE A CONFLICT Keith Grossman, JD (239) 210-7516 Keith@AttorneyGrossman.com
Objectives Understand the stages of conflict and how conflicts accelerate Explore the mediators role in a conflict Explore strategies for resolving a conflict 2
How Assertive and Cooperative Personalities Interact Assertive Competition (I win, You lose) Collaboration (I win, You win) Non- Assertive Avoidance (I lose, You lose) Accommodation (I lose, You win) Non- Cooperative Cooperative Compromise (c) 2014 Keith Grossman. All rights reserved
(c) 2014 Keith Grossman. All rights reserved
(c) 2014 Keith Grossman. All rights reserved
(c) 2014 Keith Grossman. All rights reserved
(c) 2014 Keith Grossman. All rights reserved
(c) 2014 Keith Grossman. All rights reserved
IAMNOWHERE What did you get? (c) 2016 Keith Grossman. All rights reserved. #PeaceChest
(c) 2016 Keith Grossman. All rights reserved. #PeaceChest
PEOPLE Different personalities Different ways to communicate Different values & beliefs #PeaceChest (c) 2014 Keith Grossman. All rights reserved
Peace Chest Understanding others perspective Create solutions Tolerance Reaching out Teamwork Honesty Active listening Creative Thinking 12
Mediation Reach Understanding Resolve Differences Agree upon Course of Action Bargain for individual or collective advantage Purpose (c) 2014 Keith Grossman. All rights reserved
Mediation Communicate about issues Educate about needs and interests Generate settlement options Bargain USING A NEUTRAL 3RD PARTY Process (c) 2014 Keith Grossman. All rights reserved
Mediator Can Help Promote fairness Improve communication Identify areas of disagreement Retract premature judgments Discover beyond the single answer 15
Mediator Can Help Expand the pie Understand the other persons wants and needs Encourage self-determination Walk away with action steps 16
THE ONE THING I ALWAYS TEACH OTHERS TO HELP THEM DEAL BETTER WITH CONFLICT IS _____ 17
(c) 2014 Keith Grossman. All rights reserved
The Triangle of Satisfaction (c) 2016 Keith Grossman. All rights reserved. #PeaceChest
Keith Grossman, JD (239) 210-7516 Keith@AttorneyGrossman.com Twitter: @ksgrossman 20

More Related Content

How to mediate a conflict

  • 1. HOW TO MEDIATE A CONFLICT Keith Grossman, JD (239) 210-7516 Keith@AttorneyGrossman.com
  • 2. Objectives Understand the stages of conflict and how conflicts accelerate Explore the mediators role in a conflict Explore strategies for resolving a conflict 2
  • 3. How Assertive and Cooperative Personalities Interact Assertive Competition (I win, You lose) Collaboration (I win, You win) Non- Assertive Avoidance (I lose, You lose) Accommodation (I lose, You win) Non- Cooperative Cooperative Compromise (c) 2014 Keith Grossman. All rights reserved
  • 4. (c) 2014 Keith Grossman. All rights reserved
  • 5. (c) 2014 Keith Grossman. All rights reserved
  • 6. (c) 2014 Keith Grossman. All rights reserved
  • 7. (c) 2014 Keith Grossman. All rights reserved
  • 8. (c) 2014 Keith Grossman. All rights reserved
  • 9. IAMNOWHERE What did you get? (c) 2016 Keith Grossman. All rights reserved. #PeaceChest
  • 10. (c) 2016 Keith Grossman. All rights reserved. #PeaceChest
  • 11. PEOPLE Different personalities Different ways to communicate Different values & beliefs #PeaceChest (c) 2014 Keith Grossman. All rights reserved
  • 12. Peace Chest Understanding others perspective Create solutions Tolerance Reaching out Teamwork Honesty Active listening Creative Thinking 12
  • 13. Mediation Reach Understanding Resolve Differences Agree upon Course of Action Bargain for individual or collective advantage Purpose (c) 2014 Keith Grossman. All rights reserved
  • 14. Mediation Communicate about issues Educate about needs and interests Generate settlement options Bargain USING A NEUTRAL 3RD PARTY Process (c) 2014 Keith Grossman. All rights reserved
  • 15. Mediator Can Help Promote fairness Improve communication Identify areas of disagreement Retract premature judgments Discover beyond the single answer 15
  • 16. Mediator Can Help Expand the pie Understand the other persons wants and needs Encourage self-determination Walk away with action steps 16
  • 17. THE ONE THING I ALWAYS TEACH OTHERS TO HELP THEM DEAL BETTER WITH CONFLICT IS _____ 17
  • 18. (c) 2014 Keith Grossman. All rights reserved
  • 19. The Triangle of Satisfaction (c) 2016 Keith Grossman. All rights reserved. #PeaceChest
  • 20. Keith Grossman, JD (239) 210-7516 Keith@AttorneyGrossman.com Twitter: @ksgrossman 20

Editor's Notes

  1. As managers, you have to know that people are your most valuable capital