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How to survive losing an expert

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Glen Justice

When colleagues leave your association, dont let their expertise leave with them. Here are five strategies to keep skills in-house.

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How to Survive Losing an Expert When colleagues leave your association, dont let their expertise leave with them. Here are five strategies to keep skills in-house.
People leave at every association
They get new 逮看恢壊
They have babies
They visit Wyoming
They visit Wyoming and decide to stay.
Turnover at non-profits in 2013 averaged 17% (SOURCE: NonprofitHRs 2014 Nonprofit Employment Practices Survey)
In case youre not a math person, thats almost 2 in 10
It can be SCARYsometimes.
People take skills with them !
Like when the guy who runs your email program leaves for the Peace Corps
And your association cant send email.
Here are five ways to keep important skills in-house
Here are five ways to keep important skills in-house even when people move on.
1. Embrace Documentation Gather all passwords and logins for the systems you use. READ MORE: Intuits Guide to Techniques for Documenting Your Business Processes
1. Embrace Documentation Gather all passwords and logins for the systems you use. Collect instructions for these systems. Be obsessive about it. READ MORE: Intuits Guide to Techniques for Documenting Your Business Processes
1. Embrace Documentation Gather all passwords and logins for the systems you use. Collect instructions for these systems. Be obsessive about it. Have your staff write how to documents that explain your processes. READ MORE: Intuits Guide to Techniques for Documenting Your Business Processes
2. Start a Wiki You need to store instructions and passwords in a common workspace. READ MORE: PC Magazines Guide to How to Create a Wiki
2. Start a Wiki You need to store instructions and passwords in a common workspace. It can be a wiki. Or a Google Drive. Anything that fits your workflow. READ MORE: PC Magazines Guide to How to Create a Wiki
2. Start a Wiki You need to store instructions and passwords in a common workspace. It can be a wiki. Or a Google Drive. Anything that fits your workflow. Give a thought to security and who can and should have access. READ MORE: PC Magazines Guide to How to Create a Wiki
3. Cross-Train Your Staff No important task or skill should reside with only one person. READ MORE: Intuits Guide to How (And Why) to Cross-Train Employees
3. Cross-Train Your Staff No important task or skill should reside with only one person. Create incentives for people to train each other and do other jobs. READ MORE: Intuits Guide to How (And Why) to Cross-Train Employees
3. Cross-Train Your Staff No important task or skill should reside with only one person. Create incentives for people to train each other and do other jobs. Vacations and other leaves are a great time to do this. READ MORE: Intuits Guide to How (And Why) to Cross-Train Employees
4. Obsess Over Support Gather numbers and email for tech support, including after hours. READ MORE: Lifehackers Guide to Getting Better Technical Support
4. Obsess Over Support Gather numbers and email for tech support, including after hours. If you have reps, get to know them. Make sure you have contact info. READ MORE: Lifehackers Guide to Getting Better Technical Support
4. Obsess Over Support Gather numbers and email for tech support, including after hours. If you have reps, get to know them. Make sure you have contact info. Call tech support before you have problem, so you know the score. READ MORE: Lifehackers Guide to Getting Better Technical Support
And this might be the most important
5. Manage for Change Know the goals and ambitions of the people on your team. Life situations, too. READ MORE: Fast Company on 10 ways to Lose Your Best Employees
5. Manage for Change Know the goals and ambitions of the people on your team. Life situations, too. Create a climate where people are comfortable discussing changes. READ MORE: Fast Company on 10 ways to Lose Your Best Employees
5. Manage for Change Know the goals and ambitions of the people on your team. Life situations, too. Create a climate where people are comfortable discussing changes. Do this right and youll see changes coming and adjust in time. READ MORE: Fast Company on 10 ways to Lose Your Best Employees
Yeah, this stuff is a pain and adds work
Yeah, this stuff is a pain and adds work but remember this:
The number of days it usually takes to replace a mid-level association employee: 31 - 60 (SOURCE: NonprofitHRs 2014 Nonprofit Employment Practices Survey)
You have to keep operating while you hire...
so gather your tools and keep your smile!
The Connectivity blog is here to help associations. So if you like what you see, please share it!

More Related Content

How to survive losing an expert

  • 1. How to Survive Losing an Expert When colleagues leave your association, dont let their expertise leave with them. Here are five strategies to keep skills in-house.
  • 2. People leave at every association
  • 3. They get new 逮看恢壊
  • 6. They visit Wyoming and decide to stay.
  • 7. Turnover at non-profits in 2013 averaged 17% (SOURCE: NonprofitHRs 2014 Nonprofit Employment Practices Survey)
  • 8. In case youre not a math person, thats almost 2 in 10
  • 9. It can be SCARYsometimes.
  • 10. People take skills with them !
  • 11. Like when the guy who runs your email program leaves for the Peace Corps
  • 12. And your association cant send email.
  • 13. Here are five ways to keep important skills in-house
  • 14. Here are five ways to keep important skills in-house even when people move on.
  • 15. 1. Embrace Documentation Gather all passwords and logins for the systems you use. READ MORE: Intuits Guide to Techniques for Documenting Your Business Processes
  • 16. 1. Embrace Documentation Gather all passwords and logins for the systems you use. Collect instructions for these systems. Be obsessive about it. READ MORE: Intuits Guide to Techniques for Documenting Your Business Processes
  • 17. 1. Embrace Documentation Gather all passwords and logins for the systems you use. Collect instructions for these systems. Be obsessive about it. Have your staff write how to documents that explain your processes. READ MORE: Intuits Guide to Techniques for Documenting Your Business Processes
  • 18. 2. Start a Wiki You need to store instructions and passwords in a common workspace. READ MORE: PC Magazines Guide to How to Create a Wiki
  • 19. 2. Start a Wiki You need to store instructions and passwords in a common workspace. It can be a wiki. Or a Google Drive. Anything that fits your workflow. READ MORE: PC Magazines Guide to How to Create a Wiki
  • 20. 2. Start a Wiki You need to store instructions and passwords in a common workspace. It can be a wiki. Or a Google Drive. Anything that fits your workflow. Give a thought to security and who can and should have access. READ MORE: PC Magazines Guide to How to Create a Wiki
  • 21. 3. Cross-Train Your Staff No important task or skill should reside with only one person. READ MORE: Intuits Guide to How (And Why) to Cross-Train Employees
  • 22. 3. Cross-Train Your Staff No important task or skill should reside with only one person. Create incentives for people to train each other and do other jobs. READ MORE: Intuits Guide to How (And Why) to Cross-Train Employees
  • 23. 3. Cross-Train Your Staff No important task or skill should reside with only one person. Create incentives for people to train each other and do other jobs. Vacations and other leaves are a great time to do this. READ MORE: Intuits Guide to How (And Why) to Cross-Train Employees
  • 24. 4. Obsess Over Support Gather numbers and email for tech support, including after hours. READ MORE: Lifehackers Guide to Getting Better Technical Support
  • 25. 4. Obsess Over Support Gather numbers and email for tech support, including after hours. If you have reps, get to know them. Make sure you have contact info. READ MORE: Lifehackers Guide to Getting Better Technical Support
  • 26. 4. Obsess Over Support Gather numbers and email for tech support, including after hours. If you have reps, get to know them. Make sure you have contact info. Call tech support before you have problem, so you know the score. READ MORE: Lifehackers Guide to Getting Better Technical Support
  • 27. And this might be the most important
  • 28. 5. Manage for Change Know the goals and ambitions of the people on your team. Life situations, too. READ MORE: Fast Company on 10 ways to Lose Your Best Employees
  • 29. 5. Manage for Change Know the goals and ambitions of the people on your team. Life situations, too. Create a climate where people are comfortable discussing changes. READ MORE: Fast Company on 10 ways to Lose Your Best Employees
  • 30. 5. Manage for Change Know the goals and ambitions of the people on your team. Life situations, too. Create a climate where people are comfortable discussing changes. Do this right and youll see changes coming and adjust in time. READ MORE: Fast Company on 10 ways to Lose Your Best Employees
  • 31. Yeah, this stuff is a pain and adds work
  • 32. Yeah, this stuff is a pain and adds work but remember this:
  • 33. The number of days it usually takes to replace a mid-level association employee: 31 - 60 (SOURCE: NonprofitHRs 2014 Nonprofit Employment Practices Survey)
  • 34. You have to keep operating while you hire...
  • 35. so gather your tools and keep your smile!
  • 36. The Connectivity blog is here to help associations. So if you like what you see, please share it!