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How to work with International Clients - engaging personality types and cultural preferences. Self-awareness is the first step for personal and professional development. What are your Type preferences? How would you describe your culture? People are complex, and to understand our complexities, the Personality Type and Culture frameworks can be helpful.
How to work with international clients slideshare
- 1. CS 501: When Type doesnt explain everything Working with International Clients Doris F端llgrabe, German ENFJ www.buildingthelifeyouwant.com Myers-Briggs Type Indicator, Myers-Briggs, MBTI, and Introduction to Type are trademarks or registered trademarks of the MBTI Trust, Inc., in the United States and other countries.
- 2. My journey so far Germany Scotland BA w/ Honors England Catalu単a, Spain Canary Islands Mexico Coaching Texas, USA MBTI速 Master Practitioner, Neuroscience, Berens CORE FTWeekendLondonGuide. ByKyleBeanandVictoriaLing.
- 3. I use Type & Culture awareness to help Expats get from there Picture seen on www.iucn.org / unknown artist to here
- 4. Passion: Explore where Type and Culture meet Myers-Briggs Type Indicator, Myers-Briggs, MBTI, and Introduction to Type are trademarks or registered trademarks of the MBTI Trust, Inc., in the United States and other countries.
- 5. What about Stereotypes? Theyre normal. Theyre an indication of what YOU think is strange. Culture has to be seen in context (interpersonal, historical, sociological, anthropological, economical, political, systemic). It developed the way it did for a reason. Its ok to enquire what behaviors mean as long as youre coming from a true spirit of curiosity and willingness to learn
- 6. Culture Warm-Up How can you OFFEND someone in your home country in under 30 seconds?
- 7. What makes you, you? You Human Nature Type Culture Child- hood Edu- cation Exper- iences Skills Context Hobbies Do I contradict myself? Very well, then I contradict myself, I am large, I contain. multitudes Walt Whitman
- 9. What is Type? Inborn Dispositions Aspects based on habitual behavior & attitudes; defense mechanisms reinforced over time Single experiences at crucial times There is both stability and development in type preferences over a lifetime Not all stability is the product of genes Cf plasticity paradox Cultural practice can lead to biological changes. Asian students in USA learn to pay more attention to detail
- 10. Type Preferences 101 Energy Extraversion Introversion Information Gathering Sensing INtuiting Se: Experiencing Si: Reviewing Ne: Interpreting Ni: Foreseeing
- 12. We use our brains differently, e.g.: EJ and IP types have more left-side activity q Give an explanation. q Pick among options. q Notice an error. q Ignore distracting input. q Focus on our own goals. EP and IJ types have more right-side activity q Engage in brainstorming. q Track a process. q Freely express ourselves. q Accept novel input. q Focus on the group process. Copyright Dario Nardi 2009, dnardi@ucla.edu
- 13. Awareness is the foundation for personal and professional development We all use all eight functions, but two will come most naturally to you. What are your preferences?
- 14. What is culture?
- 15. What is Culture? The Culture Cycle Hazel Rose Markus & Alana Conner CultureIs Interactions Ideas Institutions
- 16. Awareness is the foundation for personal and professional development What are five words to describe your culture??
- 17. 7 Cultural DimensionsRiding the Waves of Culture, by Fons Trompenaars & Charles Hampden-Turner Universalism Individualism Affective Specific Achievement Sequential Internal Particularism Communitarianism Neutral Diffuse Ascription Synchronic External
- 18. How consistently we apply rules Would you lie for your friend? Universalism Particularism 97 % 93 % 87 % 53 % 32 % 97 % of Swiss said No 68 % of Venezuelans said Yes
- 19. How far we get involved free-extras.com infobarrel.com Peaches (e.g. USA) have a wide, soft public space, theyre easy to get to know, and share their lives in segments. Coconuts (e.g. Germany) have a narrow, hard public shell, they are difficult to get to know, but once youre in, they share everything.
- 20. Orientation to Self and Others Quality of Life will improve if everyone has maximum freedom and opportunity for self-development. Individualism Communitarianism 89 % 69 % 63 % 53 % 32 % 89 % of Israelis agree 68 % of Mexicans disagree
- 21. How to work with international clients: Ask them about their VALUES. What is important to them can often be traced back to cultural preferences.
- 22. Underlying Values Specific Competition Mobility Particularism Flexibility Relationships Diffuse Collaboration Loyalty Communitarianism Interdependence Affiliations Individualism Independence Attributes Universalism Consistency Structure
- 23. Culture Follow-Up How to ENGAGE someone from another country Knowing what you know now, how can you flex your behavior to suit the other cultures preferences?
- 24. How Type preferences influence cultural adaptation in expats www.buildingthelifeyouwant.com/research Whats your confirmed best-fit MBTI速 Type result? Whats your home country? What are 5 words or phrases you would use to describe your home culture? Where have you moved to? What are 5 words or phrases you would use to describe your new host culture? I prepared for this international move by I realized I was in a different / new country when Whats causing me the most stress Whats helping me through the difficult times The main differences between my home and host cultures are What I never knew but learned about myself is What advice would you give someone else whos also moving to your new host country?
- 25. First Inklings Culture is values-driven Fi gives meaning to values Position of Fi may indicate values awareness Language / Descriptors are key Step II facets can be interpreted through Type & Culture lenses Germans easily identify with Theorist Temperament Culture Shock = Brain Shock 4th Function helps clarify stress triggers 3rd Function helps indicate release options
- 26. Words to describe the USA Type & Regional Differences ENTP grew up in North East Education, work hard, do your best, fairness, justice ENFJ grew up in Manhattan Freedom-loving, Important to protect rights of the Individual, Success is what you do, Land of Opportunity, Spiritual Poverty ENFP grew up in the Midwest Reliable, responsible, solid, guarded, old suburban INTP grew up in the Midwest Pioneer values, helping neighbors, very friendly but stays at the surface, honest, we dont do the stuff that you hear on Oprah
- 27. Please participate! If you know your Type and have lived abroad for at least 12 months, please add your voice: www.buildingthelifeyouwant.com/res earch
- 28. Resources Gifts Differing Isabel Briggs Myers with Peter B. Myers, CPP 1980 8 Keys to Self-Leadership Dario Nardi, Ph.D., Unite Business Press 2005 Neuroscience of Personality Dario Nardi, Ph.D., Radiance House 2011 Introduction to the 4 Temperaments Linda Berens, Ph.D., Radiance House 2010 Introduction to Interaction Styles - Linda Berens, Ph.D., Radiance House 2008 www.aptinternational.org www.cpp.org Clash! 8 Cultural Conflicts That Make Us Who We are Hazel Rose Markus, PhD & Alana Conner, PhD, 2013 The Art of Crossing Cultures and Cross- Cultural Dialogues, Craig Storti, 2004 and 1994 Coaching Across Cultures, Philippe Rosinski, 2003 Riding the Waves of Culture, Fons Trompenaars & Charles Hampden- Turner, 1997 Beyond Culture, Edward T. Hall, 1976 www.theexpatcoachassociation.com www.sietarusa.org The Brain that Changes Itself, Dr. Normal Doidge, Scribe Publications, 2007 A Cognitive Neuroscience Perspective, Denise C. Park & Chih-Mao Huang, 2010