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Human
Resource
Management
             Jay Hays
Human
                            Resource
                            Management

Managers must find ways to get the highest
level of contribution from their workers. And
they will not be able to do that unless they
are aware of the many ways that their under-
standing of diversity relates to how well, or
how poorly, people contribute.
                       R. Roosevelt Thomas Jr., p 320
Human Resource Management

The process of attracting, developing and
maintaining a talented and energetic
workforce to support organisational mission,
objectives and strategies. p 321
Human Resource Management

A distinctive approach to employment
management which seeks to achieve
competitive advantage through the strategic
deployment of a highly committed and
capable workforce, using an integrated
array of cultural, structural and personnel
techniques.
HRM Includes:

Employment Issues

 Discrimination,
 Equal Employment Opportunity
 Harassment
 Affirmative Action
 Diversity Management
 Occupational Health and Safety
 Industrial Relations
HRM Includes:

Employment Issues

 Recruitment
 Selection
 Induction / Orientation
 Training and Professional Development
 Performance Appraisal and Management
 Career Development
 Quality of Work Life
 Retention and Turnover
PRINCIPLES OF HRM

   Strategic integration
   Organisational flexibility
   Commitment
   Quality
STRATEGIC INTEGRATION

An attempt to treat all labour management
processes  from recruitment and training
to remuneration and retrenchment  in a
strategic fashion by integrating them with
the broader business concerns of the
enterprise.
STRATEGIC HRM
   People are not just another cost or factor of
    production. They are the key to competitive
    advantage.
   Close fit between human resources,
    internal processes and the external
    environment.
    1. Devolution of responsibility for labour
       management to line managers.
    2. Co-ordination of policies on recruitment,
       training & performance management.
FLEXIBILITY
   The flexible firm and the global
    economy.
   Functional flexibility
   Numerical flexibility
   Financial flexibility
1. Core: Highly skilled knowledge workers.
   Full time jobs and job security.
2. Periphery: Casuals and part-time workers
   and short-term contractors.
COMMITMENT

 From control to commitment through
  changing the organisations culture.
 Mission statement: A statement of core
  values.
 Recruitment: Only recruiting those
  prepared to subscribe to these core values.
Contd

   Transformational leadership: CEO as
    visionary change agent.
   Ensuring employees demonstrate desired
    attitudes, competencies and behaviours.
   Culture Management  strong culture
QUALITY
 Culture of quality: Quality work, quality
  workers, quality products and services.
 Total Quality Management.
 Quality assurance and zero defects.
 Internal customers.
 Empowering workers via team working.
HRM vs PERSONNEL
         MANAGEMENT

 Integral part of line management
  responsibilities.
 Emphasises the management of
  organisational culture as the central
  activity of senior management.
 HRM represents the discovery of
  personnel management by chief
  executives.
THE PRACTICE OF HRM

   Does the rhetoric match the reality?
   Strategic integration.
   Line managers and devolution.
   Empowered or merely over burdened?
   Delayering, re-engineering and the
    elimination of the jobs of middle
    management.
HR MANAGERS AND STRATEGIC
     DECISION-MAKING
    Downsizing of personnel departments.
    Strategic HR planning.
    Consulting firms.
    Devolution of administrative functions.
    Contracting-out of HR functions.
HRM ACTIVITIES
 Job analysis defines a job in terms of specific tasks and
  responsibilities and identifies the abilities, skills and
  qualifications needed to perform it successfully.
 Human resource planning or employment planning is
  the process by which an organisation attempts to ensure
  that it has the right number of qualified people in the right
  jobs at the right time.
 Employee recruitment is the process of seeking and
  attracting a pool of applicants from which qualified
  candidates for job vacancies within an organisation can be
  selected.
 Employee selection involves choosing from the available
  candidates the individual predicted to be most likely to
  perform successfully in the job.
HRM ACTIVITIES (cont)
 Performance appraisal is concerned with determining how
  well employees are doing their jobs, communicating that
  information to the employees and establishing a plan for
  performance improvement.
 Training and development activities help employees learn
  how to perform their jobs, improve their performance and
  prepare themselves for more senior positions.
 Career planning and development activities benefit both
  employees (by identifying employee career goals, possible
  future job opportunities and personal improvement
  requirements) and the organisation (by ensuring that qualified
  employees are available when needed).
 Employee motivation is vital to the success of any
  organisation. Highly motivated employees tend to be more
  productive and have lower rates of absenteeism and turnover.
Organisational Planning Process


    Strategic Plan (5 yrs)                                  Human Resource
                                                         Development Challenges


                                                               Succession
   Business Plan (2-3 yrs)                                      Planning


                                                                                               Individual Review
      Branch Plan (1 yr)                                      Professional                           (Ideal Case)
                                                              Development
                                                              And Training
                                                                                   Everybody          Individual
       Team Plan (1 yr)                                                            Needs              Needs


                                                               Induction /
                                      Review                   Orientation         Organisational    Job-Related
     Individual Plan (1 yr)       Key Tasks                                        and Cultural      Skills and
                                  Development Plan                                 Behaviours        Knowledge
                                  Review

                                                               Recruitment
        Branch        Team                                    and Selection
        Needs         Needs


                                  Organisational and                  Assessment
                                  Cultural Definitions                 (Survey?)
Lecturer / Tutor Selection and Rating Criteria
Selection Criteria     Rating Narrative
                               (Specific, Behavioural Examples)

1.                       1.    1.

2.                       2.    2.

3.                       3.    3.

4.                       4.    4.

5.                       5.    5.

6.                       6.    6.

7.                       7.    7.

8.                       8.    8.

9.                       9.    9.

10.                      10.   10.
Lecturer / Tutor Selection and Rating Criteria
Exceptional       Often exceeds expectations; goes above and beyond the
                   call of duty; the benchmark for excellence; cant miss
                   lectures or tutorials with this person; an HD.

High-Performer    Sometimes exceeds expectations; generally performs bet-
                   ter than many; relatively interesting and informative. Tries
                   hard; shows honest interest in students. A high D.

Satisfactory      Pretty much average; not bad, but seldom excellent.
                   Does what is expected. Shows up on time, and is
                   prepared. A low D.

Somewhat Below     Occasionally fails to meet expectations; not always pre-
                   pared. Seems to lack energy and commitment. Does not
Expectations 
                   seem willing to do more than necessary. Pass / Credit.


                   Does not show up and is unprepared. Does not seem willing
Fails to Meet
                   or able to perform the job. Consistently fails to meet
Minimum            obligations and promises, e.g., misses appointments, fails to
Requirements      deliver on agreements. Does not seem to care about
                   students.

More Related Content

Hrm

  • 2. Human Resource Management Managers must find ways to get the highest level of contribution from their workers. And they will not be able to do that unless they are aware of the many ways that their under- standing of diversity relates to how well, or how poorly, people contribute. R. Roosevelt Thomas Jr., p 320
  • 3. Human Resource Management The process of attracting, developing and maintaining a talented and energetic workforce to support organisational mission, objectives and strategies. p 321
  • 4. Human Resource Management A distinctive approach to employment management which seeks to achieve competitive advantage through the strategic deployment of a highly committed and capable workforce, using an integrated array of cultural, structural and personnel techniques.
  • 5. HRM Includes: Employment Issues Discrimination, Equal Employment Opportunity Harassment Affirmative Action Diversity Management Occupational Health and Safety Industrial Relations
  • 6. HRM Includes: Employment Issues Recruitment Selection Induction / Orientation Training and Professional Development Performance Appraisal and Management Career Development Quality of Work Life Retention and Turnover
  • 7. PRINCIPLES OF HRM Strategic integration Organisational flexibility Commitment Quality
  • 8. STRATEGIC INTEGRATION An attempt to treat all labour management processes from recruitment and training to remuneration and retrenchment in a strategic fashion by integrating them with the broader business concerns of the enterprise.
  • 9. STRATEGIC HRM People are not just another cost or factor of production. They are the key to competitive advantage. Close fit between human resources, internal processes and the external environment. 1. Devolution of responsibility for labour management to line managers. 2. Co-ordination of policies on recruitment, training & performance management.
  • 10. FLEXIBILITY The flexible firm and the global economy. Functional flexibility Numerical flexibility Financial flexibility 1. Core: Highly skilled knowledge workers. Full time jobs and job security. 2. Periphery: Casuals and part-time workers and short-term contractors.
  • 11. COMMITMENT From control to commitment through changing the organisations culture. Mission statement: A statement of core values. Recruitment: Only recruiting those prepared to subscribe to these core values.
  • 12. Contd Transformational leadership: CEO as visionary change agent. Ensuring employees demonstrate desired attitudes, competencies and behaviours. Culture Management strong culture
  • 13. QUALITY Culture of quality: Quality work, quality workers, quality products and services. Total Quality Management. Quality assurance and zero defects. Internal customers. Empowering workers via team working.
  • 14. HRM vs PERSONNEL MANAGEMENT Integral part of line management responsibilities. Emphasises the management of organisational culture as the central activity of senior management. HRM represents the discovery of personnel management by chief executives.
  • 15. THE PRACTICE OF HRM Does the rhetoric match the reality? Strategic integration. Line managers and devolution. Empowered or merely over burdened? Delayering, re-engineering and the elimination of the jobs of middle management.
  • 16. HR MANAGERS AND STRATEGIC DECISION-MAKING Downsizing of personnel departments. Strategic HR planning. Consulting firms. Devolution of administrative functions. Contracting-out of HR functions.
  • 17. HRM ACTIVITIES Job analysis defines a job in terms of specific tasks and responsibilities and identifies the abilities, skills and qualifications needed to perform it successfully. Human resource planning or employment planning is the process by which an organisation attempts to ensure that it has the right number of qualified people in the right jobs at the right time. Employee recruitment is the process of seeking and attracting a pool of applicants from which qualified candidates for job vacancies within an organisation can be selected. Employee selection involves choosing from the available candidates the individual predicted to be most likely to perform successfully in the job.
  • 18. HRM ACTIVITIES (cont) Performance appraisal is concerned with determining how well employees are doing their jobs, communicating that information to the employees and establishing a plan for performance improvement. Training and development activities help employees learn how to perform their jobs, improve their performance and prepare themselves for more senior positions. Career planning and development activities benefit both employees (by identifying employee career goals, possible future job opportunities and personal improvement requirements) and the organisation (by ensuring that qualified employees are available when needed). Employee motivation is vital to the success of any organisation. Highly motivated employees tend to be more productive and have lower rates of absenteeism and turnover.
  • 19. Organisational Planning Process Strategic Plan (5 yrs) Human Resource Development Challenges Succession Business Plan (2-3 yrs) Planning Individual Review Branch Plan (1 yr) Professional (Ideal Case) Development And Training Everybody Individual Team Plan (1 yr) Needs Needs Induction / Review Orientation Organisational Job-Related Individual Plan (1 yr) Key Tasks and Cultural Skills and Development Plan Behaviours Knowledge Review Recruitment Branch Team and Selection Needs Needs Organisational and Assessment Cultural Definitions (Survey?)
  • 20. Lecturer / Tutor Selection and Rating Criteria Selection Criteria Rating Narrative (Specific, Behavioural Examples) 1. 1. 1. 2. 2. 2. 3. 3. 3. 4. 4. 4. 5. 5. 5. 6. 6. 6. 7. 7. 7. 8. 8. 8. 9. 9. 9. 10. 10. 10.
  • 21. Lecturer / Tutor Selection and Rating Criteria Exceptional Often exceeds expectations; goes above and beyond the call of duty; the benchmark for excellence; cant miss lectures or tutorials with this person; an HD. High-Performer Sometimes exceeds expectations; generally performs bet- ter than many; relatively interesting and informative. Tries hard; shows honest interest in students. A high D. Satisfactory Pretty much average; not bad, but seldom excellent. Does what is expected. Shows up on time, and is prepared. A low D. Somewhat Below Occasionally fails to meet expectations; not always pre- pared. Seems to lack energy and commitment. Does not Expectations seem willing to do more than necessary. Pass / Credit. Does not show up and is unprepared. Does not seem willing Fails to Meet or able to perform the job. Consistently fails to meet Minimum obligations and promises, e.g., misses appointments, fails to Requirements deliver on agreements. Does not seem to care about students.