Antipiracy telesales training part 1, 2 and 3 engFitira
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The document discusses Microsoft's efforts to combat software piracy through education, engineering, and enforcement. It provides an overview of legalization solutions for Windows and Office, including the Get Genuine Windows Agreement (GGWA) program which has two options - GGWA for Small and Medium Organizations (GGWA-SMO) and GGWA for Large Organizations (GGWA-LO). GGWA-SMO allows small to medium businesses to legalize unlicensed Windows software through resellers and includes the Get Genuine Solution (GGS) offering.
This document outlines the key topics that will be covered in a telesales training course, including psychology concepts like motivation and needs. It discusses how understanding customers on a personal level and exceeding their expectations are important for success. Specific techniques mentioned include learning about the other person, focusing on positive self-belief, and providing an exceptional customer experience through small gestures that delight customers.
Antipiracy telesales training part 1, 2 and 3 engFitira
油
The document discusses Microsoft's efforts to combat software piracy through education, engineering, and enforcement. It provides an overview of legalization solutions for Windows and Office, including the Get Genuine Windows Agreement (GGWA) program which has two options - GGWA for Small and Medium Organizations (GGWA-SMO) and GGWA for Large Organizations (GGWA-LO). GGWA-SMO allows small to medium businesses to legalize unlicensed Windows software through resellers and includes the Get Genuine Solution (GGS) offering.
This document outlines the key topics that will be covered in a telesales training course, including psychology concepts like motivation and needs. It discusses how understanding customers on a personal level and exceeding their expectations are important for success. Specific techniques mentioned include learning about the other person, focusing on positive self-belief, and providing an exceptional customer experience through small gestures that delight customers.
Insurance and All Things Telemarketing...Cory Prado
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After many years in sales and spending countless hours both talking with and learning from other sales professionals I've decided to create a slideshow to help (if only a little) other sales professionals generate more leads, appointments and sales in their business.
The following slideshow includes:
Hiring and Training Telesales Professionals.
Data List and Lead Considerations.
Using a Dialer for Efficiency & Automation.
DNC and List Management.
When to Call and How to Say It.
Tips for the Phone, Email, Appointment Settings and Prospect Scripts.
I've conducted webinars on this topic with several Fortune 500 companes, organizations of all sizes and the individual just trying to grow their business and it's been well-received. My hope is that you'll be able to take away at least one thing that will either benefit your business or give rise to a spin-off idea of your very own.
I always enjoy speaking with sales professionals in any industry to see what works, what doesn't work and to experiment. This slide represents the first of many slides, blogs and sales discussions and perhaps we'll have the opportunity to speak one day as well. Happy Selling!
Respectfully,
Cory Prado
息 2015 Cory Joseph Prado. All Rights Reserved.
This document outlines how telesales can be an effective strategy for generating revenue. It shows that telesales can convert leads to sales at a rate 20x higher than online marketing (10% vs 0.5%) and generate annual sales much faster than in-person sales. The key steps outlined are: 1) Set a clear sales goal; 2) Generate quality leads; 3) Make phone calls concise and timely; 4) Use a CRM and payment system; 5) Automate processes and scale the team. Telesales is best suited for markets with higher value sales, customers not reached online, or a need for rapid growth.
This document provides tips and techniques for improving performance in telesales. It begins with an overview stating that following the steps of the system will lead to success. It then provides numerous tips organized under various headings, such as preparing for calls, handling objections, improving vocabulary, voice, and presentation skills, managing call volume and outcomes, and reviewing call metrics. The overall message is that with practice of the techniques discussed, telesales representatives can increase their income and sales.