2. What is Human Behavior??
Human behavior refers to the range of behaviors exhibited by humans and
which are influenced by culture, attitudes, emotions, values, ethics, authority,
rapport, hypnosis, persuasion, coercion and genetics.
Responses of people to a work
environment
May be direct or indirect
Human Behavior is unpredictable
Organizational behavior is the study and
application of knowledge about how people
act within an organization.
3. Classification of Human Behavior
(Lavitt.)
Caused Behavior
Motivated Behavior
Goal oriented Behavior
Skills, knowledge and
Expression (10%)
Attitude, Values, Belifs,
Culture (90%)
4. Goals of human behavior study
Describe nature of people
Understand nature of people
Predict nature of people
Control nature of people
Why Human Behavior in Organization????
Enhanced interpersonal behavior
Design specific organizational ethics
Show courtesy to customers
Teach manner to all the staffs
Develop a model of organizational culture
Oversee long term benefit of the organization
Performance
Personal
Growth and
Development
Employee
satisfaction
6. Models of Human Organizational
Behavior
Autocratic
Model
Custodial
Model
Supportive
Model
Collegial
Model
Systems
Model
There is no best model of human organizational behaviour. Models have
changed over time. The choice of model depends on employee needs and
the situation. Any of the models work in some situations. There is a
trend toward the newer models.
The Model used depends on the knowledge and skills of managers, the
expectations of employees, the policies and ways of life in the
organization and the nature of the work
Nigel Perry 2007 / MCC 2011
7. Autocratic Custodial Supportive Collegial System
Based on Power Economic
resources
Leadership Partnership Trust, sharing
Managerial
Orientation
Authority Money Support Teamwork Caring,
compassion
Employee
Orientation
Obedience Security and
benefits
Job performance Responsible
behavior
Psychological
ownership
Employee
psychological
result
Dependence on
boss
Dependence on
organization
Participation Self-discipline Self motivation
Employees
needs met
Subsistence
(survival)
Security Status and
recognition
Self-actualization Wide range
Performance
result
Minimum Passive
cooperation
Awakened drives Moderate
enthusiasm
Passion and
commitment to
organizational
goals
8. Study of Human Behaviour in Organization
is all about building COOPERATION for
the success of it.
9. THANK YOU FOR YOUR PATIENCE
COMMENTS AND QUERIES ARE
WELCOME