Human resources management
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The document discusses recruitment functions and training and development in human resource management. It first defines recruitment as how organizations look for new employees with the right skills. It then discusses recruitment policies, job analysis, job design, and the recruitment and selection process for internal and external candidates. It also provides examples of the recruitment and selection process for Starbucks, McDonald's, and Nando's. Finally, it discusses training and development, including the benefits and stages of training like needs identification, learning plans, and evaluation.
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+kleynhans&hl=en&sa=X&ei=dokOVf78FsLtasDegig&ved=0CCAQ6AEwAA#v=onepage&q=r
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! Durai, P. (2010) Human Resource Management [Online]. South Asia: Pearson Education.
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DIHnULnggsAG&ved=0CCYQ6AEwAQ#v=onepage&q=job%20analysis%20process&f=false
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! Rothwell, W., & Kazanas, H. (2003) Planning & Managing Human Resources
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e&q=job%20design%20HR&f=false [Accessed 23 March 2015].](https://image.slidesharecdn.com/humanresourcesmanagement-151007140511-lva1-app6891/85/Human-resources-management-18-320.jpg)
![! Compton, R., Morrissey. W., & Nankervis, A. (2010) Effective Recruitment and
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[Accessed 18 March 2015]](https://image.slidesharecdn.com/humanresourcesmanagement-151007140511-lva1-app6891/85/Human-resources-management-19-320.jpg)
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- 1. HRM Recruitment functions Training and development Karina de Lima - Adriana Rua- Andrea Nunes Group 8 Human Resources Management
- 2. RECRUITMENT FUNCTION ! According to Kleynhans, et al., (2007), recruitment is the first stage organisations use to look for new employees with the right skills and qualifications in order to achieve organisations effective results.
- 3. RECRUITMENT POLICIES AND PROCEDURES 1. Job vacancies advertised internally or externally 2. Reply to every job applicant within minimum time 3. Clear information about potential recruits and job details 4. All applications be treated with efficiency and courtesy 5. Every person invited for an interview must be treated fairly 6. No discrimination applicants on grounds of sex, race, age, religion or physical disability 7. No discrimination against applicants with criminal records Organisations code of conduct (Cole, 2004).
- 4. JOB ANALYSIS Recruitment Selection Performance Appraisal Training and Development Compensation Management Job Analysis is the process of retrieving relevant information of all the aspects of the job position (Durai 2010).
- 5. JOB DESIGN According to Rothwell & Kazanas (2003), Job design means the ways that decision-makers choose to organize work responsibilities, activities and tasks Who What Where When Why Who Mental & Physical characteristics Tasks to be performed Location Time of the day and how many hours Objectives and motivation Method of performance
- 6. RECRUITMENT AND SELECTION Internal Direct appointment Promotion Transfer section Internal advertising External Newspapers Internet Agencies Professional bodies Professional journals Business schools/ colleges Executive search consultants
- 7. ! Promotions ! Look people locally to identify with the community ! Partner Referrals ! Starbucks Career Page ! LinkedIn ! College campuses ! Twitter STARBUCKS PROCESS OF RECRUITMENT AND SELECTION (Cosmopolitan, 2014).
- 9. MC DONNALDS RECRUITMENT AND SELECTION ! Basic skills levels ! Each store is responsible for its recruitment and selection ! Local people, young and friends of employees ! Advertising is promoted on local job centres, careers fairs, and McDonald's website. ! Interviewer looks for past and present behaviour (Business Case Studies, 2015).
- 10. NANDOS RECRUITMENT AND SELECTION ! Its preferable to have transferrable skills, abilities and experience ! Recruitment is available internal and external
- 11. SIMILARITIES BETWEEN MCDONALDS AND NANDOS ! Both recruit internally employees to do career aim ! Recruit local people ! Opening as many franchise a year ! Training, refine existing skills ! Growth fast ! Cahier and griller are the most competitive positions
- 12. TRAINING AND DEVELOPMENT According to Marchinton & Wilkson(2008),development is an umbrella term and covers training and learning ! Development : providing improvement in overall capacity and develop the personal potential ! Training: providing skills to perform the job.
- 13. BENEFITS OF TRAINING AND DEVELOPMENT ! Improve productivity and profitability ! Customer satisfaction ! Motivation ! Reduce cost and wastage ! Reduce labour turnover ! Reduce workforce ! Improve quality of service ! Provide competitive performance
- 14. TRAINING STAGES
- 15. 1. Identification of Needs Which is a gap between the requirement of the job and current capability of the employee 2. Devising a Learning Plan The outcomes to be achieved can be: Attitudinal Behavioural Performance The plan needs to include a target: e.g. Training is customer service Target is to decrease customer complaint by 50%
- 16. This part of the process should consider how the individual learns. According to Marchinton & Wilkson (2008), the most effective way to learn is on the job training 4% 7% 10% 15% 21% 41% 0 10 20 30 40 50 3. Delivering Learning Interventions On-the-job training Formal training courses The experience work itself Coaching and mentoring Informal help from colleagues Other
- 17. The result after training shows if the target was achieved by: Transferring the knowledge to performance and bring return on investment 4. Evaluating e.g Healthy and Safety is a process of learning in a restaurant
- 18. REFERENCES ! Marchington, M. and Wilkinson, A. (2008). Human resource management at work. London: Chartered Institute of Personnel and Development. ! Kleynhans, R., Markham. L., Meyer, W., & Aswegen, S. (2007) Human Resource Management [Online]. Cape Town: Pearson Education . Available at http://Https://books.google.co.uk/books? i d = 8 _ a c B Y y _ 7 7 o C & p g = P A 8 5 & d q = r e c r u i t m e n t + f u n c t i o n + i s +kleynhans&hl=en&sa=X&ei=dokOVf78FsLtasDegig&ved=0CCAQ6AEwAA#v=onepage&q=r ecruitment%20function%20is%20kleynhans&f=false [Accessed 19 March 2015]. ! Durai, P. (2010) Human Resource Management [Online]. South Asia: Pearson Education. Available at http://Https://books.google.co.uk/books?id=cRAvCCsN2e0C&pg=PA67&dq=job + a n a l y s i s + p r o c e s s & h l = e n & s a = X & e i = y K E O V Y O - DIHnULnggsAG&ved=0CCYQ6AEwAQ#v=onepage&q=job%20analysis%20process&f=false [Accessed 22 March 2015]. ! Cole, G. (2004) Personnel and Human Resource Management [Online]. Cornwall: T h o m s o n . A v a i l a b l e a t h t t p : / / H t t p s : / / b o o k s . g o o g l e . c o . u k / b o o k s ? i d = L r p m d m 5 S h U k C & p g = P A 1 7 2 & d q = r e c r u i t m e n t + p o l i c i e s + a n d +procedures&hl=en&sa=X&ei=140OVc_XCsTPaJSngeAG&ved=0CDUQ6AEwAg#v= onepage&q=recruitment%20process&f=false [Accessed 22 March 2015]. ! Rothwell, W., & Kazanas, H. (2003) Planning & Managing Human Resources [Online]. Massachusetts: Human Resource Development Press. Available at http:// Https://books.google.co.uk/books?id=50qBiCdl8SEC&pg=PA394&dq=job+design +HR&hl=en&sa=X&ei=vtcPVfq6Hc2d7gb38IDICg&ved=0CDAQ6AEwAw#v=onepag e&q=job%20design%20HR&f=false [Accessed 23 March 2015].
- 19. ! Compton, R., Morrissey. W., & Nankervis, A. (2010) Effective Recruitment and Selection Practices [Online]. Australia: CCH Australia. Available at http://Https:// books.google.co.uk/books?id=gEmoMZYZiVAC&pg=PA47&dq=internal+or+external +recruitment&hl=en&sa=X&ei=aOQPVd3KKYyt7gbjyoDQCw&ved=0CCAQ6AEwA A#v=onepage&q=internal%20or%20external%20recruitment&f=false [Accessed 23 March 2015]. ! Cosmopolitan (2014) How to Get Hired at Starbucks [Online] Available at http:// Http://www.cosmopolitan.com/career/interviews/a30807/interview-insider-starbucks- career-jobs/ [Accessed 23 March 2015] ! Business Case Studies (2015) Recruitin, Selecting and Training for Success [Online] Available at http://Http://businesscasestudies.co.uk/mcdonalds-restaurants/ recruiting-selecting-and-training-for-success/conclusion.html#axzz3VCn0J53A [Accessed 18 March 2015]