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IAP2 USA June 2012 Practitioner Call

IAP2 USA
IAP2 USA

1. The webinar covered a presentation by John Godec on how to deal with public anger. 2. Godec discussed understanding the causes of public anger, how anger hinders participation, and strategies to predict, prevent, and manage anger such as acknowledging problems and sharing control. 3. The webinar included introductions, a Q&A session, and announcements about upcoming IAP2 events.

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John Godec: How to Deal with Public Anger? IAP2 USA Monthly Practitioner Call June 4, 2012
Housekeeping This webinar is being recorded and may be made available to IAP2 USA members in the future. Please mute your line if youre joining us from a noisy location. Thanks! 際際滷s and call notes will be made available over the coming days.
Todays Agenda 1. Quick round of introductions 2. Conversation starter: John Godec on public anger 3. Q&A 4. Announcements
How to? Got questions for John? Use the raise hand feature or post questions via chat. On Twitter? Use hashtag #IAP2USA. Got feedback? Join the online forum in our member section or share comments here: Blog: http://blog.iap2usa.org Social media: http://iap2usa.org/social Phone, fax & email: http://iap2usa.org/contact
1. Introductions A-Z State your name, location & af鍖liation 10 seconds or less
2. Conversation Starter
IAP2 USA June 2012 Practitioner Call
The things that actually harm people and the things that concern people.are completely different. The correlation between a hazard and most peoples fear about that hazard is statistically insigni鍖cant.
Course Accomplishments Better Understand Causes of Public Anger Know How that Anger Hinders Public Participation Predict, Prevent and Manage Public Anger Reduce Outrage and Rebuild Trust
The Spectrum
The Big Six Strategies 1. Stake out the middle, not the extreme. 2. Acknowledge prior misbehavior and inadequacies. 3. Acknowledge current problems. 4. Give others credit for achievements. 5. Share control and be accountable. 6. Pay attention to unvoiced concerns and underlying motives.
Overcoming the Barriers Intellectual/Cognitive Psychological Organizational
Emotion, Outrage and Public Participation June 14-15 Chicago November 14-15 Toronto March 14-15, 2013 Calgary and in-house by request GodecRandall.com IAP2Canada.ca ExtraordinaryTrainers.com IAP2USA.org PeterSandman.com
3. Q&A
4. Announcements
Upcoming Calls Our monthly practitioner calls are held the 鍖rst Monday of the month (usually), at 11am Paci鍖c Time: Monday, July 2, 2012 Monday, August 6, 2012 Monday, September 10, 2012 Full list: http://iap2usa.org/calendar
Upcoming Events Washington DC Symposium Sept 20, 2012 in Washington DC http://iap2usa.org/symposium 2012 North American IAP2 Conference Sept 30-Oct 2, 2012 in Halifax, NS (Canada) http://iap2canada.ca/conference 2013 North American IAP2 Conference Salt Lake City, UT (details soon)
IAP2 USA Membership Lots of new bene鍖t/programs coming in 2012! Already a member? Dont forget to Check your renewal status Update your pro鍖le Check out our volunteer opportunities Ready to join? http://iap2usa.org/join
Thank you! Please complete the survey as you exit the webinar.

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IAP2 USA June 2012 Practitioner Call

  • 1. John Godec: How to Deal with Public Anger? IAP2 USA Monthly Practitioner Call June 4, 2012
  • 2. Housekeeping This webinar is being recorded and may be made available to IAP2 USA members in the future. Please mute your line if youre joining us from a noisy location. Thanks! 際際滷s and call notes will be made available over the coming days.
  • 3. Todays Agenda 1. Quick round of introductions 2. Conversation starter: John Godec on public anger 3. Q&A 4. Announcements
  • 4. How to? Got questions for John? Use the raise hand feature or post questions via chat. On Twitter? Use hashtag #IAP2USA. Got feedback? Join the online forum in our member section or share comments here: Blog: http://blog.iap2usa.org Social media: http://iap2usa.org/social Phone, fax & email: http://iap2usa.org/contact
  • 5. 1. Introductions A-Z State your name, location & af鍖liation 10 seconds or less
  • 8. The things that actually harm people and the things that concern people.are completely different. The correlation between a hazard and most peoples fear about that hazard is statistically insigni鍖cant.
  • 9. Course Accomplishments Better Understand Causes of Public Anger Know How that Anger Hinders Public Participation Predict, Prevent and Manage Public Anger Reduce Outrage and Rebuild Trust
  • 11. The Big Six Strategies 1. Stake out the middle, not the extreme. 2. Acknowledge prior misbehavior and inadequacies. 3. Acknowledge current problems. 4. Give others credit for achievements. 5. Share control and be accountable. 6. Pay attention to unvoiced concerns and underlying motives.
  • 12. Overcoming the Barriers Intellectual/Cognitive Psychological Organizational
  • 13. Emotion, Outrage and Public Participation June 14-15 Chicago November 14-15 Toronto March 14-15, 2013 Calgary and in-house by request GodecRandall.com IAP2Canada.ca ExtraordinaryTrainers.com IAP2USA.org PeterSandman.com
  • 16. Upcoming Calls Our monthly practitioner calls are held the 鍖rst Monday of the month (usually), at 11am Paci鍖c Time: Monday, July 2, 2012 Monday, August 6, 2012 Monday, September 10, 2012 Full list: http://iap2usa.org/calendar
  • 17. Upcoming Events Washington DC Symposium Sept 20, 2012 in Washington DC http://iap2usa.org/symposium 2012 North American IAP2 Conference Sept 30-Oct 2, 2012 in Halifax, NS (Canada) http://iap2canada.ca/conference 2013 North American IAP2 Conference Salt Lake City, UT (details soon)
  • 18. IAP2 USA Membership Lots of new bene鍖t/programs coming in 2012! Already a member? Dont forget to Check your renewal status Update your pro鍖le Check out our volunteer opportunities Ready to join? http://iap2usa.org/join
  • 19. Thank you! Please complete the survey as you exit the webinar.