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If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?

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The document discusses various etiquette topics including when it is appropriate to unfriend someone on social media, etiquette for meetings, networking events, using social media, office etiquette, and table manners. It provides tips on how to conduct oneself in business and social situations according to generally accepted standards of polite behavior. The document also recommends books on further developing one's etiquette skills.

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“ Burning Questions” When is it okay to unfriend someone on Facebook? Do I automatically get both armrests if I’m in a middle seat on an airplane? A client is sick with a cold – am I obligated to shake his hand? Is it rude for guests to tweet from a wedding? Do I have to buy a gift if I attend a destination wedding? Can I email a condolence note? Should I cover up a tattoo for a job interview?
Etiquette
“… conventional requirements as to social behavior, proprieties of conduct as established in any class or community or for any occasion.”
“… a prescribed or accepted code of usage in matters of ceremony, as at a court or in official or other formal observances.”
“… the code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other.”
Did You Know: According to Roman custom, sturgeon, at a banquet, was always served with music? The higher the alcohol level, the less acceptable the drink with dinner? Seating guests had more to do with politics than etiquette – thus the round table? Early dinner forks had 2 prongs? In medieval times, the first plates were called “trenchers,” and were made of sliced bread? By the mid-18 th century, serving your guests turtle (esp turtle soup) was considered a sign of prestige?
Did You Know: It’s considered rude to put salt on your food before tasting it? At formal dinners today, it’s forbidden to take a second helping? When drinking white wine, it’s considered rude to allow your fingers to touch the goblet part of the glass? It’s good manners to invite an equal number of men and women to a dinner party? During the 19 th century, women were not allowed to ask for wine at the table? The early manners books only told you what NOT to do?
“ If There’s No Crying in Baseball, Then Why Do So Many Think It’s Okay in Business?”
Agenda Meet me in…. Mixed Up! The Net Worth of Networking YouTwitFace Let Me Correspond You Workin’ 9 to 5 What’s Eatin’ You? Questions Suggested Readings
Meet Me In… - Meeting Etiquette Plan ahead of time Identify the purpose and goal(s) for the meeting Have an agenda and supporting documents Start on time Segment when possible Be in charge At the conclusion, sum up decisions and action items
Meet Me In…- Meeting Etiquette Respond in a timely manner Be prepared - bring assignments Be punctual Have business cards ready *** Turn off smartphone/cellphone/pager/watch Keep a positive demeanor Don’t contradict each other Be a good listener/participant Be clear about expectations and follow through
Mixed Up! - Mixers Go! Respond promptly Great for building your brand (Networking) Watch alcohol consumption (2 drink max) Business card etiquette Positive attitude Common courtesy – senior/subordinate Never first in or last out Be helpful
The Net Worth of Networking* Pre-Event Event Post-Event
The Net Worth of Networking* Respond quickly to invitation Note names of those going Connect on social media – the event is the key Make a good name tag Dress your brand Advertise event and your participation Bring business cards and computer
The Net Worth of Networking* Arrive on time No “cyborgs” Phone on vibrate Circulate – hosting behavior 2 drink max Attitude – you’re there to bring value to others Don’t give business card unless asked Ask for the cards of only those with whom you want to follow-up
The Net Worth of Networking* Find 4 – 5 who interest you and schedule follow-up To face or not to face No sad stories Computer in car (just in case) Remember – you don’t now what you don’t know Get to loners Post/tag to social media
The Net Worth of Networking* Social media connect with those you met Follow up notes/cards as appropriate Schedule follow-up meets Date before you marry! Build your “tool box”
YouTwitFace – Social Media Definitely! Best way to build your brand Sacramento stats You are what you do Spelling and grammar Capitalization Text-speak – abbreviations Twitter speak
YouTwitFace – Social Media No “drive-by friending” Your wall is your “kitchen” It’s okay to ignore/block games Do NOT “ignore” friend requests A few words about Poking… Tagging/spamming/attributing The “Big 3” Religion, sex, politics Love your friends and followers
YouTwitFace – Social Media Reciprocity Unsolicited recommendation requests Twitter following LinkedIn requests Retweeting Klout! Facebook drama (relationships) Linking accounts
Let Me Correspond You Want to make a difference, be noticed, or have impact? WRITE! Note cards, stationary, greeting cards…Reflective of you Thank you notes, notes of congratulations, holiday newsletters, notes of apology Overall, a great look!
Workin’ 9 – 5 – Office Notes The “new” resume – no jargon Show value Be on time Looks DO count Demonstrate your people skills Thank you’s Follow-up
Workin’ 9 – 5 – Office Notes Who rises, when Chairs and doors Manage your door Help temps and newcomers Practice emotional intelligence Gossip
What’s Eatin’ You? F O r K S Knife blade faces the plate Utensils placed in the order they’re used (outside in) “d” and “b” Pass to the right “No thank you” serving Start when all have their food
What’s Eatin’ You? How to hold…. 4:20 when done with utensils Elbows? Spills Hot or spoiled food (NOT into the napkin!) Food in his/your teeth Coughing/sneezing
Questions?
Suggested Readings Etiquette – Peggy Post The Etiquette Advantage in Business – Peggy Post and Peter Post How to Win Friends And Influence People – Dale Carnegie The Social Media Bible – Lon Safko Flux – Peggy Orenstein
Find and Follow Me Facebook: http:// www.facebook.com/ TonyGatesPublic Twitter: http://www.twitter.com/tonygates44 LinkedIn: http://www.linkedin.com/in/tonygates44 Blog: http://www.thatsthepoint44.blogspot.com

More Related Content

If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?

  • 1. “ Burning Questions” When is it okay to unfriend someone on Facebook? Do I automatically get both armrests if I’m in a middle seat on an airplane? A client is sick with a cold – am I obligated to shake his hand? Is it rude for guests to tweet from a wedding? Do I have to buy a gift if I attend a destination wedding? Can I email a condolence note? Should I cover up a tattoo for a job interview?
  • 3. “… conventional requirements as to social behavior, proprieties of conduct as established in any class or community or for any occasion.”
  • 4. “… a prescribed or accepted code of usage in matters of ceremony, as at a court or in official or other formal observances.”
  • 5. “… the code of ethical behavior regarding professional practice or action among the members of a profession in their dealings with each other.”
  • 6. Did You Know: According to Roman custom, sturgeon, at a banquet, was always served with music? The higher the alcohol level, the less acceptable the drink with dinner? Seating guests had more to do with politics than etiquette – thus the round table? Early dinner forks had 2 prongs? In medieval times, the first plates were called “trenchers,” and were made of sliced bread? By the mid-18 th century, serving your guests turtle (esp turtle soup) was considered a sign of prestige?
  • 7. Did You Know: It’s considered rude to put salt on your food before tasting it? At formal dinners today, it’s forbidden to take a second helping? When drinking white wine, it’s considered rude to allow your fingers to touch the goblet part of the glass? It’s good manners to invite an equal number of men and women to a dinner party? During the 19 th century, women were not allowed to ask for wine at the table? The early manners books only told you what NOT to do?
  • 8. “ If There’s No Crying in Baseball, Then Why Do So Many Think It’s Okay in Business?”
  • 9. Agenda Meet me in…. Mixed Up! The Net Worth of Networking YouTwitFace Let Me Correspond You Workin’ 9 to 5 What’s Eatin’ You? Questions Suggested Readings
  • 10. Meet Me In… - Meeting Etiquette Plan ahead of time Identify the purpose and goal(s) for the meeting Have an agenda and supporting documents Start on time Segment when possible Be in charge At the conclusion, sum up decisions and action items
  • 11. Meet Me In…- Meeting Etiquette Respond in a timely manner Be prepared - bring assignments Be punctual Have business cards ready *** Turn off smartphone/cellphone/pager/watch Keep a positive demeanor Don’t contradict each other Be a good listener/participant Be clear about expectations and follow through
  • 12. Mixed Up! - Mixers Go! Respond promptly Great for building your brand (Networking) Watch alcohol consumption (2 drink max) Business card etiquette Positive attitude Common courtesy – senior/subordinate Never first in or last out Be helpful
  • 13. The Net Worth of Networking* Pre-Event Event Post-Event
  • 14. The Net Worth of Networking* Respond quickly to invitation Note names of those going Connect on social media – the event is the key Make a good name tag Dress your brand Advertise event and your participation Bring business cards and computer
  • 15. The Net Worth of Networking* Arrive on time No “cyborgs” Phone on vibrate Circulate – hosting behavior 2 drink max Attitude – you’re there to bring value to others Don’t give business card unless asked Ask for the cards of only those with whom you want to follow-up
  • 16. The Net Worth of Networking* Find 4 – 5 who interest you and schedule follow-up To face or not to face No sad stories Computer in car (just in case) Remember – you don’t now what you don’t know Get to loners Post/tag to social media
  • 17. The Net Worth of Networking* Social media connect with those you met Follow up notes/cards as appropriate Schedule follow-up meets Date before you marry! Build your “tool box”
  • 18. YouTwitFace – Social Media Definitely! Best way to build your brand Sacramento stats You are what you do Spelling and grammar Capitalization Text-speak – abbreviations Twitter speak
  • 19. YouTwitFace – Social Media No “drive-by friending” Your wall is your “kitchen” It’s okay to ignore/block games Do NOT “ignore” friend requests A few words about Poking… Tagging/spamming/attributing The “Big 3” Religion, sex, politics Love your friends and followers
  • 20. YouTwitFace – Social Media Reciprocity Unsolicited recommendation requests Twitter following LinkedIn requests Retweeting Klout! Facebook drama (relationships) Linking accounts
  • 21. Let Me Correspond You Want to make a difference, be noticed, or have impact? WRITE! Note cards, stationary, greeting cards…Reflective of you Thank you notes, notes of congratulations, holiday newsletters, notes of apology Overall, a great look!
  • 22. Workin’ 9 – 5 – Office Notes The “new” resume – no jargon Show value Be on time Looks DO count Demonstrate your people skills Thank you’s Follow-up
  • 23. Workin’ 9 – 5 – Office Notes Who rises, when Chairs and doors Manage your door Help temps and newcomers Practice emotional intelligence Gossip
  • 24. What’s Eatin’ You? F O r K S Knife blade faces the plate Utensils placed in the order they’re used (outside in) “d” and “b” Pass to the right “No thank you” serving Start when all have their food
  • 25. What’s Eatin’ You? How to hold…. 4:20 when done with utensils Elbows? Spills Hot or spoiled food (NOT into the napkin!) Food in his/your teeth Coughing/sneezing
  • 27. Suggested Readings Etiquette – Peggy Post The Etiquette Advantage in Business – Peggy Post and Peter Post How to Win Friends And Influence People – Dale Carnegie The Social Media Bible – Lon Safko Flux – Peggy Orenstein
  • 28. Find and Follow Me Facebook: http:// www.facebook.com/ TonyGatesPublic Twitter: http://www.twitter.com/tonygates44 LinkedIn: http://www.linkedin.com/in/tonygates44 Blog: http://www.thatsthepoint44.blogspot.com