5. Word of Mouth In Real LifeReachShelf Life+1 Mo.+2 Mo.+3 Mo.+4 Mo.
6. 2nd Best Purchasing Influencer?Flickr: JeanineAndersonFlickr: DanOCanMagazine/ Newspaper ArticlesOnline ReviewsWord of MouthAdvice FromSalesman1st2nd3rdLast
7. Word of Mouth OnlineReachShelf Life+1 Mo.+2 Mo.+1 Yr.+2 Yr.
10. A Small Percentage of Users Contribute the Most ContentWeb Users and Web Community Oct. 22nd 2008 http://rubiconconsulting.com/downloads/whitepapers/Rubicon-web-community.pdf
11. Reviews On YelpLocals / Non-Locals* Unscientific poll consisting of me counting reviews of a number of local businesses
12. We are motivated to post only when its really bad or really awesome (or funny) Share MoreOMGFTW*FAILShare LessMore HappyLess Happy*For The Win!
#2: No, Im not talking about everyone grabbing a shovel and fixing the roads in the neighborhood
#3: And Im not asking you to buy more stuff or spend more money
#4: Im talking about Word of Mouth. Its like the Holy Grail of marketing.
#5: If you ask someone you trust or know about which product, dentist, or service to useyou would probably use or buy what they recommended. Or at least try it out.
#6: Powerful, but not much reach. And the shelf life is pretty short.
#7: #2? Online Reviews. Stuff consumers do influences buying decisions more than things businesses do.
#8: Much longer life and thus touches WAAAAAY more people. Talk about businesses, people, services, charities, and organizations you like
#12: Were letting people who dont even live here tell us what is best what?
#13: Most people dont post online unless its really cool or really bad
#14: This is the stimulus part. Talk about local businesses, people, organizations, charities online on your Blog, a review site, or comment on their blog
#16: Organizations need to listen to all of this great info out there. Good, bad, or somewhere in between.
#17: Think of it like a comment card. If someone had a great experience, dont you want to know about it? What about a bad experience?
#18: Pour Gas on the fire! Thank people! Encourage the behavior! How?....
#19: Maybe offer something small like a gift card or a comment on their blog. Youre innovators, youll think of something.
#20: One thing a week? Think about what happened in the last week that was good. Maybe its something mundane or expected. But it was good. Talk about that.