I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
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The document discusses UX debt, which is the accumulation of design decisions that negatively impact users. It describes identifying, classifying, and addressing UX debt. UX debt can be intentional from decisions like focusing on new features or unintentional from mistakes. The document outlines classifying UX debt into technical, functional, behavioral, and visual categories. It provides steps for prioritizing and scheduling addressing UX debt and recommends usability research, modularity, and documentation to avoid UX debt.
I'll gladly pay you Tuesday for a hamburger today: Managing UX Debt
- 1. I¡¯ll gladly pay you Tuesday for a hamburger today. Managing UX Debt Jack Moffett Manager App Development ¨C GUI CDG, a Boeing Company @jackmo?ett jackmo?ett@mac.com designaday.tumblr.com
- 2. UX debt is the accumulation of decisions made during design and development that negatively impact the users of a product or service. Photo by Trey Guinn
- 3. Photo by Benjamin µþ²¹±ô¨¢³ú²õ
- 5. Photo by Julie Mac
- 6. Neglect
- 7. Photo by y____ The Big 3: Acquisition, Outsourcing, Neglect Intentional Debt Resistance to change Incremental enhancement Focusing on new features Focusing on customer requests Focusing on time to market Focusing on backwards compatibility Unintentional Debt Mistakes and laziness Lack of design Lack of empowerment Separation of design & dev Too many cooks Customer inef?ciencies
- 8. Sources intentional debt should be planned for. Unintentional debt should be guarded against. Establish practices and processes.
- 9. Classifying UX Debt Photo by Squiggle
- 10. 4 UX Debt Categories Technical Functional Behavioral Visual
- 13. Addressing UX Debt Declare bankruptcy Call a do-over Skunkwork it Phased approach
- 14. Step 1: Photo by Captain Eric Willis
- 15. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
- 16. Step 1: a. Severity & Impact b. Estimated Time to Address c. Responsible Party Prioritization
- 17. Step 2: Photo by John Biehler
- 18. Step 2:Collaborate UX debt is the responsibility of your entire organization.
- 19. Step 3: Photo by John Biehler
- 22. Avoiding UX Debt Photo by Alex Berger
- 23. Avoiding UX Debt Usability Research & Testing Pay Attention to Details Modularity Documentation
- 24. Manage your UX Debt Photo by Dave 77459
- 25. Thank you! Jack Mo?ett Manager App Development ¨C GUI CDG, a Boeing Company @jackmo?ett jackmo?ett@mac.com designaday.tumblr.com