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INFOGRAPHIC: Improved Smartcard Issuance Speed for NHS Digital

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Mastek UK
Mastek UK

The document discusses the Care Identity Service (CIS), the largest identity and access management platform managed by NHS Digital. The CIS provides single sign-on and access control for over 1.1 million registered users across 150,000 organizations in the UK healthcare system. Previously, the IAM system was built on legacy platforms and lacked scalability, resulting in poor user experience and inaccurate search functions. NHS Digital redesigned the platform using a combination of commercial and open source technologies, consolidating applications and streamlining processes to increase efficiency, cost effectiveness, and user experience.

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150,000 organisations • End-to-end user identity registration, • Credential management, • Centralised authentication, • Single sign-on and access control services at scale legal organisations Supports registered users across Users include: 1.1M+ 855 GPs, pharmacies and dental practices, acute hospitals, mental health centres, A&E centres and ambulatory services Delivers: Managed by ** Situation IAM system built on legacy platform with off-the-shelf products Lacked scalability to support diverse NHS business processes Time-consuming, delivered poor user experience Inaccurate search functionality, required access to multiple apps for completing transactions Mastek Solution Delivered CIS by re-platforming IAM with bespoke development, combining COTS (commercial off-the-shelf) products with open source technologies Consolidated diverse legacy applications, streamlined user experience and reduced process cycle time Benefits © Mastek 2015 increase in Smartcard issuance speed reduction in cards processing time increase in new electronic Smartcard registration additional minutes of care X4 80% 37% 1.8M > EFFICIENCY > COST EFFECTIVENESS • Innovative commercial model • Reusable platform across other UK government services > USER EXPERIENCE • Reduce administrative burden • Intuitive and easier to use user interfaces • • • • • • *IAM: Identity and Access Management **CIS: Care Identity Service ** NHS Digital provides the CIS (Care Identity Service), the world’s largest identity and access management (IAM) platform CASE STUDY

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INFOGRAPHIC: Improved Smartcard Issuance Speed for NHS Digital

  • 1. 150,000 organisations • End-to-end user identity registration, • Credential management, • Centralised authentication, • Single sign-on and access control services at scale legal organisations Supports registered users across Users include: 1.1M+ 855 GPs, pharmacies and dental practices, acute hospitals, mental health centres, A&E centres and ambulatory services Delivers: Managed by ** Situation IAM system built on legacy platform with off-the-shelf products Lacked scalability to support diverse NHS business processes Time-consuming, delivered poor user experience Inaccurate search functionality, required access to multiple apps for completing transactions Mastek Solution Delivered CIS by re-platforming IAM with bespoke development, combining COTS (commercial off-the-shelf) products with open source technologies Consolidated diverse legacy applications, streamlined user experience and reduced process cycle time Benefits © Mastek 2015 increase in Smartcard issuance speed reduction in cards processing time increase in new electronic Smartcard registration additional minutes of care X4 80% 37% 1.8M > EFFICIENCY > COST EFFECTIVENESS • Innovative commercial model • Reusable platform across other UK government services > USER EXPERIENCE • Reduce administrative burden • Intuitive and easier to use user interfaces • • • • • • *IAM: Identity and Access Management **CIS: Care Identity Service ** NHS Digital provides the CIS (Care Identity Service), the world’s largest identity and access management (IAM) platform CASE STUDY