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Corporate Anthropologists
2. Setting the Stage
0 Written by Jennifer J. Laabs, and published in 1992 as a magazine
article from Personnel Journal, Vol. 71, No. 1
0 Discusses the profile of corporate anthropologists, and their
importance in today¡¯s increasingly global world.
0 Anthropology commonly refers to ¡°the science of human beings¡±
as it ¡°studies people in relation to their
distribution, origin, classification, relationship of races, physical
characters, environmental and social relations and culture.¡±
3. The Importance of Business
Anthropologists
0 In the past two decades, anthropologists have thoroughly studied
corporate culture and its importance in our increasingly global
world.
0 Very few actually refer to themselves as ¡°anthropologists¡± (only
12) whereas there are more than 200 individuals currently
working for corporate America.
4. Developing our Understanding of
Corporate Culture
0 Lorna M. McDougall, a staff anthropologist at Arthur Andersen¡¯s
Center for Professional Education, has been a key player in
developing our understanding of corporate culture.
0 Greatly contributed to the creation of the ELIT (ELIT (Business
English Language Immersion Training)
0 Today, anthropologists are more interested in observing and
analyzing group values and behavior in a cultural context.
0 One can clearly identify a connection between national culture
and organizational culture.
5. Developing our
Understanding a Little More
0 McDougall was also involved in several other studies, all teaching
associates and employees how to better understand and utilize
cultural differences.
0 Understanding cultural differences is crucial in order to avoid
cultural misunderstandings and errors.
0 She insists on the fact that today, the challenge is to understand
the differences in cultures, as well as in work, and family values.
6. Boosting Creativity through
Anthropology
0 Example of the Houston based, Generon Systems, which faced a
creativity crisis in an increasingly competitive and global world.
0 As Generon Systems faced major issues, it hired Roger
McConochie and Anthony Giannini for anthropological advice.
0 Introduced concept of ¡°bridging¡± or ¡°scaffolding¡±, which
stimulated creativity and enhanced employee¡¯s understanding of
their colleagues cultural differences.
7. The Quintessential
Component
0 McConochie and Giannini believed that no matter what approach
was adopted, creativity will only increase if employees are given
the ¡°opportunity to be creative and an opportunity for challenge
and growth.¡±
0 Creativity also needs to be supported by a corporate culture.
0 To be the most efficient and productive, one must use
anthropology in order to better understand cultural
differences, and use them in required situations.
8. A Little Journey!
0 Remember Gulliver's Travels? Written in the early 1700's by Jonathan
Swift, this delightful book (which was actually meant as social satire)
recounts voyages to one strange place after another. The most well-known
of those places is Lilliput where Gulliver is "captured" by a race of minuscule
human beings, an event depicted in this antique advertisement by a thread
company.
0 Gulliver's third voyage takes him to the flying island of Laputa. The
inhabitants of that island speak a language that Gulliver does not know.
0 Suppose you were to travel with Gulliver to that flying island where you can
communicate with people only by using objects that you are carrying with
you. Suppose you could take only five things with you to "tell" people on
Laputa about yourself.
0 What would those objects be? Once you've decided on them, write them on
the chalkboard.
9. Last Stop!
0 You are space travelers who have been beamed down to earth from the planet
Pegasi. You don't know anything about life on planet earth but you have been
instructed to carefully study what is going on and to report back your
conclusions. When you were beamed down, you ended up in a McDonald's
restaurant which you assume is typical for the entire planet.
0 A McDonald's restaurant has thus become an ethnographic "text" for you.
Look for things which reveal something of cultural values and practices. From
your observations of the following things in the restaurant, what might you
conclude about life on the planet earth?
0 Architecture/furnishings
0 Food
0 Sex or gender roles
0 Family